👩💻 "Across the country, utilities are investing in new technologies (e.g. AMI 2.0, DERMS) to proactively direct new electrification loads to precise times and locations where the grid can cheaply serve them — all in pursuit of achieving meaningful electrification-era investment efficiency. But before these new tools can deliver results, utilities must first reinvigorate an existing yet underappreciated one: their customer IT stack." – Emma Rodvien, Senior Manager of US Regulatory Affairs and Market Development Check out more about why utilities should upgrade their customer IT stack in the latest Utility Dive (Industry Dive), below 👇 https://lnkd.in/eHYX-37M #customerITstack #energytech #utilitytech #electrification #energytransition #DERMS #DER #netzero
Nick Holme
3mo
Very interesting read and surprising so many suppliers rely on outdated systems to support so many customers and employees! Having seen and heard the game changing impact systems like kraken have had, those businesses who refuse to change will create a very difficult future for themselves
Rachel Zhang
3mo
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Product Management Executive | AI/ML & IoT Innovator | Driving Market Leadership in Renewable Energy & Cybersecurity | Expertise in Strategic Vision, Cross-Functional Team Leadership, and Data-Driven Product Development
3moInvesting in advanced technologies like AMI 2.0 and DERMS is crucial for optimizing grid performance and achieving efficient electrification. However, Emma Rodvien makes an excellent point: the customer IT stack's modernization is essential. By upgrading IT systems, utilities can enhance data management, improve customer engagement, and ensure smoother integration of new technologies. This foundational step can significantly impact the success of these investments. What specific improvements do you think utilities should prioritize in their customer IT systems to support this transition?