Kristian Gjerding’s Post

The future of Offer Order is moving from a linear booking process to a dynamic travel marketplace 🌐. Last week at T2RL, I discussed the shift from single-thread to multi-thread solutions in our industry. This transformation isn't just coming; it's here. And at CellPoint Digital, we're not just adapting—we're leading the charge. This multi-threaded approach is transforming airline retail: NDC → ONE Order → Offer Order Settle Deliver Payment Orchestration is going to be a critical enabler in the complex ecosystem. Airlines need to fundamentally rethink their approach to payments and customer experience 💡. #PaymentOrchestration #PaymentOptimisation #OfferOrder

As Offer Order reshapes airline retail, Payment Orchestration is key to success. Our CEO, Kristian Gjerding will share how CellPoint Digital is tackling the new challenges of this new era, enabling personalised, efficient and profitable customer journeys. Discover why Payment Orchestration is crucial to optimising the travel retail value chain and driving success in air travel commerce at @T2RL Engage. #PaymentOrchestration #PaymentOptimisaton #OfferOrder

In a significant step towards enhancing the customer experience, excited to share how Virgin Atlantic is innovating payments with CellPoint Digital's Leading Payment Orchestration Platform. Virgin recognised CellPoint's deep knowledge of airline payments and how our solutions aligned with their needs: 1️⃣ Easier acquirer onboarding 2️⃣ Alternative payment methods 3️⃣ Industry-specific Payment Orchestration The results? An innovative payment solution uniquely tailored to Virgin's business. This case study shows how airlines like Virgin are optimising payments to deliver seamless customer experiences. There are always new lessons to learn from leaders driving innovation. Want to learn more about how Virgin Atlantic is transforming payments? Check out the case study here: https://lnkd.in/dwFB_Aug #PaymentOrchestration #Airlines #TravelTech #Fintech

#FFPs are one tool for fostering loyalty, but customer engagement involves creating meaningful, ongoing interactions with customers across various touchpoints — through personalized experiences, communications, customer service, and more. While FFPs can play a role in engagement, they are not the whole story. Join our panelist, Christian Baillet, at #T2RLEngage Conference to explore a range of strategies and tools that go beyond traditional loyalty programs to enhance overall customer relationships. #CDP #WebSkyTech #T2RL

In today's digital era, consumers have a vast array of payment options, from traditional credit cards to innovative solutions like digital wallets and buy now, pay later platforms. These choices are reshaping the future of payments and presenting both challenges and opportunities for airlines. Our client CellPoint Digital explores key trends and insights in airline payment technologies, strategies to navigate the evolving payment landscape, and opportunities to enhance customer experiences in their recent report, “Payments Come of Age: A Global Study of Airlines and Their Payment Technology Needs and Challenges.” Download the report to learn about payment challenges in the airline industry, the impact payments have on the booking process, and the growing importance of payment technology and orchestration in streamlining processes and boosting revenue here:   https://lnkd.in/gP5gKJPY #AirlineIndustry #PaymentTechnology #DigitalTransformation  #CustomerExperience #CellPointDigital

More people are using Tap to Pay for buses and trains, making travel easier and faster, signifying a broader acceptance of secure contactless payment solutions in public transport. Read more @ https://lnkd.in/gzY6h9RG #softpos #taptopay #payments #contactlesspayments

How can open payments revolutionize transport ticketing for domestic schemes? #FimeBlog | The mass transit market is characterized by a huge volume of daily passengers needing to validate their ticket at a handful of fare gates and ticket validators. Efficient, ergonomic solutions are key to avoiding bottlenecks and getting passengers where they need to be on time. 📝 In this blog, Arnaud DEPAIGNE, Smart mobility Product Manager, and Taoufik SAKHI, Technical Advisory VP Deputy at Fime discuss how #domesticschemes can meet this demand. They outline the seven-step roadmap for domestic schemes to implement open #payments in transit: ✔️ Analyzing the market. ✔️ Ensuring stakeholders are aligned. ✔️ Identifying the evolution of payment schemes. ✔️ Consolidating the business case. ✔️ Releasing new specifications and certification frameworks. ✔️ Upgrading payment network processing systems and infrastructure. ✔️ Building partnerships for pilot projects and monitor the deployment roadmap. Read more ▶️ https://bit.ly/3SS2ocB #smartmobility #ticketing #transport

#DigitalPayments in #PublicTransportation are revolutionising how we commute, offering seamless user experiences and best fare benefits. By embracing cutting-edge technology, transit systems become more accessible, efficient, and sustainable, ultimately enhancing the quality of life for citizens. Key Benefits for Commuters: • Seamless Experience: No more cash or physical tickets, leading to shorter queues and quicker boarding. • Best Fare Benefits: Automatic fare calculations ensure the lowest possible price based on travel patterns. • Improved Quality of Life: Streamlined commutes free up time for more important activities. Emiliano Doveri, Head of Strategic Partnership, PA & Transit, Nexi, emphasizes, “Digital payments in public transport are fundamental for a new approach to mobility, providing the best user experience for the final customer and enhancing everyday life for citizens.” https://lnkd.in/dJzKp55g #WeAreNexi

📣 𝗡𝗲𝘄 𝗖𝗮𝘀𝗲 𝗦𝘁𝘂𝗱𝘆: Inland Cellular Streamlines Operations & Empowers Customers With A Modern Digital Experience - https://lnkd.in/gv8swsxT When Inland Cellular saw the need to enhance their digital experience and give customers more control over managing their accounts, they turned to IDI Billing Solutions. By implementing our advanced Customer Portal and integrating Paymentus, Inland empowered their customers with modern payment methods and self-service capabilities. This transformation led to a remarkable 196% increase in AutoPay adoption, with 40% of all payments now being processed through AutoPay. Discover how this transformation unfolded. Read the full case study for the full story here: https://lnkd.in/gv8swsxT #DigitalTransformation #PaymentSolutions #TelecomIndustry #CaseStudy #CustomerCentric #BuildingABetterExperience #IdeasIntoGrowth #CustomerPortal

Customer data is one of the most important elements for travel providers to engage more meaningful with their customers and the foundation to build customer360 view #Customer360 #T2RLengage2024 #WebSkyTech #Customerexperience