Kromatic - Innovation Coaching & Ecosystem Design’s Post

Note to self: Use your customer conversations to learn about how customers solve a particular pain point today rather than share your idea, seeking validation. Humans have a desire to please, customers are no different. This is a valuable lesson from the book The Mom Test by Rob Fitzpatrick. If you have not read it, I’d highly recommend it. It is great for founders and PMs who are always looking for customer insights.

𝗦𝘁𝗼𝗽 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗻𝗴 𝗗𝘂𝘀𝘁! 𝗛𝗼𝘄 𝘁𝗼 𝗖𝗥𝗨𝗦𝗛 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 Customer feedback a chore? Turn it into your 𝗖𝗫 𝘀𝘂𝗽𝗲𝗿𝗽𝗼𝘄𝗲𝗿! Here's how: - 𝗗𝗶𝗴 𝗗𝗲𝗲𝗽𝗲𝗿: Don't just collect, analyze! Find the "why" behind the "what" in feedback. - 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 𝘄𝗶𝘁𝗵 𝗣𝗮𝘀𝘀𝗶𝗼𝗻: Fix issues impacting the MOST customers FAST! - 𝗖𝗹𝗼𝘀𝗲 𝘁𝗵𝗲 𝗟𝗼𝗼𝗽: Let them know you HEARD them and are TAKING ACTION! - 𝗘𝗺𝗽𝗼𝘄𝗲𝗿 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺: Give frontline the power to solve problems on the spot. - 𝗜𝘁'𝘀 𝗢𝗻𝗴𝗼𝗶𝗻𝗴: Regularly ask for feedback (surveys, polls, conversations)! 𝗛𝗮𝗽𝗽𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 = 𝗿𝗮𝘃𝗶𝗻𝗴 𝗳𝗮𝗻𝘀! #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 #𝗖𝗫𝗥𝗼𝗰𝗸𝘀 What are 𝗬𝗢𝗨𝗥 best customer feedback tips? Share in the comments!

Unlock hidden upsells and cross-sells with Intelo ! Our AI transforms customer success into a revenue generator, achieving a 65% close rate through CSQL-driven strategies—outperforming the industry average of 35%. Elevate your sales strategy with Intelo today!

Customer Discovery Basics Refine your hypothesis based on feedback. You may not hear what you wanted to hear, but this is a good thing! If you improve and refine your product/service now you save yourself tons of time and money. #CustomerDiscovery #AmplifyYourVoice #NeverStopLearning

✅One-click access to every detail you'll ever need about your customer ✅AI generated summary of it all, so you can scan through in seconds ✅System generated insights into potential upsell and cross-sell opportunities   and much more...   The outcome? Personalized customer support and amplified revenue.   Sounds interesting? Save your spot 👉 https://lnkd.in/g6sAWkNA   LeadSquared's Director of Product Management, Sachin Agrawal and our Senior Solution Consultant, Amogh D'Silva are conducting a #live walkthrough of our AI-powered customer support platform.   Come discover support that sells. 💰

We treasure this type of feedback from our customers! Thank you, MaryAnn Rains. We’re thrilled that ReferenceEdge continues to alleviate so many of your pain points, from reference burnout to proving ROI. For MaryAnn’s full review and more customer insights, head on over to G2: https://lnkd.in/grszpqPc #customermarketing #customeradvocacy #customerledgrowth #customerreviews #customersuccess

Whether you started from the bottom and now you're here, or wherever your journey has taken you, benchmarking helps you track that path with customer feedback. 📈 Here are 3 ways our customers use benchmarking in their testing, from Jon Johnson, Principal Customer Success Manager (and his tiny microphone.) 🎤 #UserTesting #Benchmarking #CustomerSuccess #CustomerFeedback

My team took a product through the iCorp program this year and this methodology really makes a difference. Shift your mindset AWAY from the "solution" you're marketing. For just an activity, make a long list of problems you are solving. We do this tactically by asking ourselves "WHY" five times. My product or service is ___________. Why? Because it __________. Why? Because people struggle to ______. Why? Because ________. Why? Because _________. Why? Because they need to save time, money, or feel secure. Five whys will almost always get you to the core problem to solve. Smart marketers care more about the "why".

How do you stack up to your competition? How have you grown since you started out? Benchmarking can help you tell your story. 👇

How do you stack up to your competition? How have you grown since you started out? Benchmarking can help you tell your story. 👇