Kustomer reposted this
This week we have the brilliant Leanna N., Director of CX at Victoria Beckham Beauty🎙️ We dived deep into the dynamic world of AI in customer experience and the future of inclusive beauty. Here's a glimpse of what we covered: 🚀 The Role of AI in Enhancing Customer Experience - Fear not, AI is here to assist, not replace! Leanna and I discussed how AI can augment customer experience by handling feedback analysis, customer support, and education. - AI helps free up human resources for more complex tasks, enhancing team efficiency and customer satisfaction. - From intent-based AI to chatbots on product display pages, AI is no stranger to improving customer interactions in innovative ways. 🌍 The Quest for Inclusive Beauty - Leanna opened up about the challenges and importance of creating beauty products that cater to diverse skin tones, textures, and features. - Inclusive beauty isn't just about the product; it's about making every customer feel beautiful and represented. - Victoria Beckham Beauty's commitment to diverse model representation and continuous feedback loops ensures every customer feels seen and valued. 🛠 Strengthening Vendor Relationships - Early career success stories often involve collaboration, and Leanna emphasized how strong vendor relationships were instrumental in her career. - Acknowledging and crediting vendor contributions isn't just good practice – it's essential for sustainable growth. - Our discussion highlighted the value of expanding customer support channels beyond the traditional call center to create a seamless customer journey. 👂 Key Takeaways: - Embrace AI to elevate your customer experience and free up human resources for more impactful work. - Commit to inclusive practices that make every customer feel represented and beautiful. - Foster strong vendor relationships and diversify customer support channels for a holistic brand experience. 🔗 https://lnkd.in/guWMAdGJ Tune in now to "The Juice with Jess" for more insights and actionable strategies! #CustomerExperience #AI #InclusiveBeauty #VendorRelationships #MarketingInnovation #TheJuiceWithJess