Join Heather Kunert and Brian Lastovich next week as we livestream another edition of CX Weekly Live: Making Every Interaction Exceptional. Heather, Head of Customer Experience at Comrad, has transformed Comrad’s CX, boosting Average Order Value by 26% and return customer rate by 40%. Discover how she leveraged Kustomer to overcome challenges and create exceptional customer interactions. This isn’t just about socks; it’s about making every interaction count!
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Lead, Customer interaction and resolution analyst at ipNX Nigeria Limited/Resolution Manager | Process Improvement | Valuable insights| Training & Development
In the digital age, it has become critical to understand more about our customers and what motivates, delights and even annoys them. So what is customer experience, and why is it important? Click on the link below to start a course on this topic today: https://lnkd.in/dxY3gCga...
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2024 is all about delivery. Delivery of business value and better, more connected customer experiences. To succeed, we can’t just do what we’ve always done. That would be insane!* Instead, we need to think about things differently. That will enable us to do things differently. Let’s do this. Tomorrow, today. TomorrowX
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It’s not too late! You can still register for our upcoming webinar, “The ABCs of CDPs,” happening tomorrow at 11:00 AM EST to learn about the core pillars of a CDP and how they come together to help your dealership create exceptional customer experiences. Register here>> https://bit.ly/3IBOSW0
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Strategic Solutions Director | Balancing strategic vision with tactical execution | Delivering Better Customer Journeys
You all probably know I love CX and Contact Centers a bit too much, but did you know we have a full Customer Experience consulting practice that can help you chart a path to the outcomes that matter? Catherine Gillespie leads our most strategic CX consult practice and can kickstart your digital transformation, or get an existing one back on track. Marie-Helene Savard leads our Contact Center, BPO, and Workforce consulting org, and can ensure your solutions and processes are aligned to your strategic vision. Most importantly - Holly Irvin, CAPM®, ITIL® and Andrea Smith help us deliver across the board, no matter where you start. I continue to learn daily from these 4 folks, and I believe you will too.
Unleash the Power of Customer Experience Now more than ever, customers expect nothing less than exceptional service at every touchpoint. Learn how New Era can assist in creating seamless experiences to drive overall satisfaction. https://hubs.la/Q02CCY0W0
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📚 New read alert! Dive into our latest playbook on decoding CX metrics. Whether you're a newbie or a pro, there’s something here for everyone to enhance your customer experience. 🛠️✨ https://buff.ly/4dRy9vQ
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It's not just about the product. It's about the feeling. Deliver an unforgettable experience & win customer hearts. Know the top CX Trends for 2024: https://lnkd.in/d22Mb9uf
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Check out our Summer Shine Webinar: Elevating Customer Experiences with Branded Calling. During the presentation, we covered: - The importance of investing in CX (for you and your customers) - How phone calls fit into the overall customer experience - How you can take control of your outbound calling Here's a quick snippet of our presentation from our expert Michael Bunch on the impact of Branded Calling with First Orion on your CX goals. To watch the full webinar, go to https://lnkd.in/gAQWMK98
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Wondering how your agent experience stacks up in the moments that matter most in your CX? 🤔 Look no further. Check out Sharpen’s Moments that Matter Benchmark Survey to assess your agent, customer, and operational experiences. Then download the full report for best practices and customized tips to improve! Take the Survey! ➡ https://lnkd.in/gv-7vwqx
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Challenge the status quo! In our newest episode, A Customer Experience Masterclass with Joe Pine, he shares the power of exceeding customer expectations. After hearing these insights, ⭐ you'll aim for the extraordinary in your customer experience journey!
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Production, Distribution and Inventory Planning Analyst
2moAwesome interview Heather!