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In both the US and UK, official customer satisfaction indices have been in decline for a number of years but according to Chip Bell, it isn’t all due to corporations delivering worse experiences. In fact, it is at least in part due to a continued rise in customer expectations. In this interview with CX Network, Chip talks about using AI to build customer relationships, the impact of expectation transfer and his new book, Vacation Cereal. https://lnkd.in/evbusJAZ #CustomerExperience #CXNetwork #ChipBell

With GenAI, Allstate Customer Journeys Are Reaching the Next Level 📈 👩💻   "We want to provide customers with the best possible experience. Using GenAI, Allstate better understands significant touchpoints on the customer journey so we can resolve issues faster and increase customer satisfaction,” Eric Huls, Allstate’s chief data officer. 👀 Find out more about how we are ensuring the customer journey is positive with the best tools possible.

Imagine 2024 is the year you turn last-mile customer communications from a problem area into a customer engagement gold mine. This is exactly what Ashley Franchisees Dufresne Spencer Group, LLC dba Ashley and The Dufresne Group did to gain a strategic competitive advantage in 2023. To discover how, we invite you to check out our most enrolled webinar of 2023, hosted by Furniture Today. Watch Norman Alegria of TDG and Chris Gustafson from DSG explain how they used AI to increase customer happiness and cut not-at-home failed deliveries. Watch it on demand today to gain valuable insights >> https://lnkd.in/dim87bFu #lastmiledelivery #lastmilelogistics #customerengagement

91% of customers are more likely to purchase again with good service, highlighting the critical importance of an exceptional customer experience powered by AI. Customer satisfaction is essential in the digital age. 👥 #aiconversational #iaconversacional #genai #customerexperience #customerloyalty #customerservice

Discover how BCR, under the guidance of IT Executive Director Calin Lucian Grigoras, transformed customer service with DRUID AI's #ConversationalAI platform with support from partners at EY. In just one year, they witnessed a remarkable 65% increase in customer satisfaction, showcasing the platform's ability to deliver friendly, transformative experiences. Interested in elevating your customer service metrics? 👇Get in touch for a personalized offer tailored to your business needs. [Details in the comments below]

✔ Abjayon's AI-driven customer engagement platform, #ImpresaCX and ✔ AI-ML analytics solution, #ImpresaInsights, are assisting Utility companies in enhancing customer satisfaction. 🔅 We acknowledge the importance of customers as key partners in brand growth, and our team is dedicated to empowering them. #WorldConsumerRightsDay #Abjayon #ImpresaCX #ImpresaInsights

Get to Know your Customers Day is coming up on the 18th July, so this is the perfect opportunity to ask the question, how are you providing a great customer experience? 👉👉Are you offering a well-designed and intuitive self-service portal? This can make the difference in how easy it is for your customer's to log their requests or even solve their own requests! Want to find out how Revo can improve your self-service portal, get in touch. 👉👉 Have you checked your customer satisfaction stats lately? You might be meeting your SLAs but if your customer's aren't satisfied then is it really a job well done? Stay on top of customer satisfaction in 4me via easy-to-view reports and quickly dig deep into the underlying data. 👉👉Are you planning on surveying your customers for their direct feedback? You'll only be able to improve customer experience if you can get their feedback directly, to find out what's working and what's not. Surveys allow you to contact customers of particular service offerings and gain valuable insights. 👉👉 Is your knowledge base up-to-date and easily accessible? Enabling your customers to get answers to questions quickly can make a real difference to their overall experience, and making sure the knowledge base behind this is up-to-date is key. Use AI where you can, to make this a simple process rather than a drain on resources 👉👉Are you broadcasting useful information to customers before they even have to ask? Predict what your customers want to know about and give them that information before they've even raised a request. Use broadcasts to make important information visible, but also hide broadcasts they won't find useful so there's no risk of information overload! #GetToKnowYourCustomers #CustomerExperience #ServiceManagement

At the 2024 Customer Engagement Transformation Conference, Marcus Hickman, Managing Director and Jo Davies MBA, Director at Davies Hickman shared with us their VEVE framework for customer engagement, where they revealed the key to effectively engaging customers lies in having four crucial conversations. At our 2024 Customer Engagement Transformation Conference, Marcus and Jo shared with us their framework aroud their new consumer research, titled ' The Transformation Conversation'. This week we look at their final and fourth conversation around AI. According to their research with consumers 67% of customers are happy if organisations use AI to analyse their satisfaction with a service. Also 48% of customers are happy if organisations analyse their emotions when interacting with brands, in order to improve customer service.

Beginning a new week often comes with a surge in customer engagement, which can be overwhelming and risk leading to poor customer service. Our survey reveals a striking statistic: 91.4% of customers indicate that negative experiences influence their decision to return to a business. At Halatech AI, our goal is to prevent businesses from losing customers due to subpar service. We are on a mission to help businesses provide excellent service to their customers. We make giving your customers excellent customer service effortlessly easy. Be among the first businesses to use Halatech AI by joining our waitlist. Customer engagement can be easy! #Waitlist #BusinessGrowth #CustomerSatisfaction #CustomerService #HalatechAI"

When combining empathy and personalization in a customer credit journey, #GenAI can boost your collection recovery, augment NPS and reduce costs significantly. How to seamless the most friction steps from traditional credit and collection processes by exploiting both the "human-like" interactions from #GenAI and fueled by own data. More in this insightful article by #McKinsey.