Kyle Wilson’s Post

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Commercial Consultant (Yorkshire & North East) At Clearnorth

As a market specialist immersed in the world of quantity surveying, I understand that there are moments where you can deal with challenging clients. In these moments, I've come to appreciate how important effective communication is. Whether it's managing expectations, negotiating terms, or addressing concerns, clear and empathetic communication can often be the key-point to a successful relationship. But here's where it gets interesting: most consultants have their strategies for handling tough clients. Some rely on active listening to uncover underlying needs, while others leverage their diplomatic finesse to navigate conflicts gracefully. So Quantity Surveyors I am interested to know, how do you deal with a difficult client?

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