Chief Performance Officer at Raise Your Revenue by Sandler | I help businesses enable their sales by empowering their people | "Turning KPIs into ROI for your training investment"
Happy Cinco! But it wasn’t so happy for my waiter at a local Mexican restaurant today. He was clearly stressed with the overload of customers. Every time he came to our table, he was visibly frustrated. His point of sale system was glitchy. He was getting pulled left and right. But what stood out most was his first interaction with us, which put everything into perspective. Right when we sat down, he told us that he was swamped, that he’d be a little slower than usual, and asked us to be patient with him. It was a fantastic way to set expectations and communicate the level of commitment he was able to provide us. Which leads me to the question of the week: What if everyone set clear expectations and communicated their level of commitment at the beginning of their conversations? Well, we’d have a lot less stress, uncertainty, and misunderstandings. That’s why upfront agreements are so crucial … Not just in sales calls, but in our conversations with colleagues, loved ones, and really anyone. The waiter used his upfront agreement to alleviate the frustrations he anticipated from his customers. How can you use upfront agreements in your conversations this week? #raiseyourrevenue #sandler #sales #growth
