L'École de L'Automobile’s Post

Prepping for your service advisor career? This post explains this Canadian program for resolving vehicle disputes and how it benefits you and your customers.

Prepping for your service advisor career? This post explains this Canadian program for resolving vehicle disputes and how it benefits you and your customers.

🚗💼 Excited to share why my experience as a Service Advisor perfectly positions me for success as an Automotive Warranty Administrator! 🛠️ Here's why I'm the ideal candidate: 🔍 Exceptional Customer Service Skills: As a Service Advisor, I've honed my ability to provide top-notch customer service, ensuring client satisfaction and building lasting relationships. This skill set is crucial for effectively managing warranty claims and addressing customer concerns with professionalism and empathy. 🔧 Automotive Expertise: With extensive experience in the automotive industry, I possess a deep understanding of vehicle mechanics and maintenance procedures.  This knowledge allows me to accurately assess warranty claims, identify root causes of issues, and provide insightful recommendations for repairs or replacements. 📊 Data Gathering and Analysis: With my expertise in gathering data from dealers and organizing Repair Orders (ROs), I'm well-equipped to analyze data meticulously for filing warranty claims. I have a knack for spotting trends and patterns, ensuring accurate and insightful analysis. 📈 Detail-Oriented Approach: Precision is key in warranty administration, and my attention to detail ensures that all documentation is thorough, accurate, and compliant. From tracking warranty coverage to processing claims efficiently, I pride myself on maintaining meticulous records and adhering to strict deadlines. 🔍 Detail-Oriented Processing: I thrive on properly reviewing, coding, and processing warranty ROs, ensuring every detail is meticulously handled. I'm adept at reading and understanding technical codes and notes, conducting thorough analysis to support warranty claims filing. 💡 Problem-Solving Expertise: In my role as a Service Advisor, I've developed strong problem-solving skills, quickly diagnosing issues and finding effective solutions.  This ability translates seamlessly into warranty administration, where I can efficiently resolve disputes, address warranty-related issues, and advocate for customers' needs. 🤝 Collaborative Mindset: Success in warranty administration requires collaboration across departments and with external stakeholders. My experience working closely with technicians, parts departments, and customers has equipped me with the communication and teamwork skills necessary to foster positive relationships and drive results. With my proven track record of excellence in customer service, automotive knowledge, problem-solving ability, data analysis, detail-oriented processing, & collaborative mindset, I am confident that I would excel in the role of Automotive Warranty Administrator. Let's connect and discuss how I can bring value to your team! izmo ltd izmocars frogdata #idealcandidate #goodfitfortherole #opentowork #openforwork #automobile #automotiveindustry #warranty #administration #izmo #izmoltd #izmocars #frogdata #lookingforopportunities Biplob Das Britto Vinciline Jyoti kanaujiya Robin Brantley

Regroup & Back to Basics for new employees / job force, owners / CEO's. Customer Service - When I was young, new to the labor force, one local company had on its wall : (not verbatium). " rule #1 - Customer is always right, if a problem refer back to rule #1". You would see this each time you came in and could not miss. No fine print for them. Not saying it's perfect, (I'm sure management had it's hands full) but the bussiness had such a reputation, people came from all over the world to shop this one location in Norwalk CT. Everyday life isn't easy, we are here to learn, help and hopefully make life a little better for all. Compassion, Integrity, Ethics, mixed in with Quality can make a company Flourish. Your reputation from your customers, is what helps you grow, and have those repeat LOYAL customers (you just need to prove your loyalty first to customers). My Opionion of course... But you MUST allow your CS Team to use resources, and thier Discretion. Try, it may be what turns your company around (if having issues around CS)... Lead by Example, Never Forget where You Came From.

Addressing a customer's issue is crucial for building loyalty, but a severe labor shortage complicates this for several businesses. Just this morning in Boston, people are desperately trying to find a marine diesel mechanic, plumber, physiotherapist, and many more. Skilled worker scarcity is a growing hurdle, as these social media requests show. Excellent customer service is critical but falls flat without the people needed for the job. Understanding a customer's problem is only the first step in transforming them into a loyal advocate for your business.

What makes a great service advisor? Every employer looks for different qualities, but some key skills can make a service advisor successful 1. Customer Service Skills: exceptional customer service skills are a must. Service advisor should make customers feel valued and understood. 2. Communication Skills: clear and effective communication is crucial, and something that is hard to train. Service advisors need to be able to explain issues and solutions in a way that customers can easily understand. 3. Problem-Solving Skills: service advisors job is fast paced and busy. Having the ability to answer questions thoroughly on the fly, organize the day, make decisions quickly and navigate problems that arise is a key component to being successful as a service advisor 4. Automotive Knowledge: a base knowledge of automotive systems will help the advisor to answer customers’ questions about the repairs. While this skill is something that can be taught, have at least a base knowledge will definitely help on the path to being a top service advisor. Looking to improve your service advisor skills? Check out our daily LearnPro training program for service advisors at https://lnkd.in/gNkuXsig What skills do you look for in a service advisor? #automotive #autorepair #carrepair #serviceadvisor #servicewriter #serviceadvisortraining

What makes a great service advisor? Every employer looks for different qualities, but some key skills can make a service advisor successful 1. Customer Service Skills: exceptional customer service skills are a must. Service advisor should make customers feel valued and understood. 2. Communication Skills: clear and effective communication is crucial, and something that is hard to train. Service advisors need to be able to explain issues and solutions in a way that customers can easily understand. 3. Problem-Solving Skills: service advisors job is fast paced and busy. Having the ability to answer questions thoroughly on the fly, organize the day, make decisions quickly and navigate problems that arise is a key component to being successful as a service advisor 4. Automotive Knowledge: a base knowledge of automotive systems will help the advisor to answer customers’ questions about the repairs. While this skill is something that can be taught, have at least a base knowledge will definitely help on the path to being a top service advisor. Looking to improve your service advisor skills? Check out our daily LearnPro training program for service advisors at https://lnkd.in/gNkuXsig What skills do you look for in a service advisor? #automotive #autorepair #carrepair #serviceadvisor #servicewriter #serviceadvisortraining

Workshop Process : Prepare reception : Preparing the reception process for an automotive service center means organizing and simplifying the initial customer interactions and intake procedures. Here’s a detailed outline to structure this process effectively. 1-Check data of per-registration. 2-Compile necessary work. 3-Compile critical parts. 4-Check theft notification. 5-Prepare package/cost estimate. 6-Plan issuance of third party services. 7-Take note of unfinished work and parts ordering. 8-Check credit limit. 9-Check customer's credit rating. 10-Fit mode of payment to credit worthiness and check if advanced payment is necessary. 11-Check service leasing, service contract, insurance case, restrictions. 12-Check warranty/goodwill. 13-Carry out goodwill query with damage code list. 14-Apply invoice ID and customer share as percentage to order items. 15-Prepare rental agreement for hired vehicle. 16-Check mobility and appointment. 17-Check whether appointments can be met. 18-Call customer and meet new agreement. 19-Check history and prepare for workshop. 20-Identify repeat repairs. 21-Clarify responsibilities for problematic cases. 22-Prepare technical literature, if needed . 23-Carry out consultation with mechanic, if necessary. 24-If functional defect complaint is given, check vehicle documentation. 25-Printout pre-order and prepare for customer visit.

an execute position where i can use my ability and skills to satisfy customer needs.

New Job: Senior Diagnostics Specialist- Texas - https://lnkd.in/eK9YWJhk Job title: Senior Diagnostics Specialist- Texas Company: Jaguar Land Rover Job description: POSITION: Senior Diagnostics Specialist - TexasRECRUITMENT SALARY RANGE: $92,000 - $115,000*LOCATION: Field based role - Texas: near a major city metro areaAt JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.Reporting to the Product Investigation Manager, you will provide retailers with support using strong written, verbal, and face-to-face communication skills for assisting retailers in the efficient diagnosis and resolution of "hard to fix" vehicles to maintain customer satisfaction and support vehicle quality. You will assist the retailer technician in a wide variety of diagnoses and repairs. You will also work proactively to identify tool, equipment, training, and process deficiencies impacting "Fixed Right First Time” performance. In addition, you will be responsible for quality problem reporting to the Product Investigation and Engineering Teams to assist in the quick resolution of product concerns.WHAT TO EXPECT:In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it's a challenge that will help your career grow within an iconic organization. Here's what to expect: Supporting the retailer network in the diagnosis and repair of all JLR vehicles, acting as the escalated touch point for hard to fix failures and component issues, ensuring a strong link between Front Desk Engineering, Engineering, and Service teams. Reporting out on results of diagnostics/problem resolution - all cases updated in GCM \(global concern management system\). Ensure all hard to fix issues are reported into Product Investigation Team. Submit Electronic Quality Reports on all frequently seen problems. Evaluating cases concerning customer complaints, previous warranty repairs and software failures to drive prevent recurrence and provide expert technical opinion. Performing consultative follow-ups, with retailers to drive self-sufficiency at a technical level. Document process failures to report back into JLR Head Office to improve overall JLR process \(SEF\) at retailer level Effectively planning, coordinating, and documenting daily scheduling of retailer visits, investigations and activities. Planning and analysis to be done utilizing open RO and LTS daily reporting Perform other duties as required WHAT YOU WILL NEED:Along with your ambition to achieve the exceptional, there are several skills that you'll need to have to help you succeed here, including: