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"For IT directors, the business value of shifting left extends beyond just cost savings," says our Manager of Customer Success Engineering Jon Oglesby, who works hand in hand with customers on enabling their #DEX strategy. Discover in Jon's new blog the benefits of shifting L3 incident issues to L2 and even L1 technicians armed with automation and #AIThatSpeaksIT. https://bit.ly/4cChoD6

“Shifting Left”: The Business Value of Moving IT Incident Resolution from L3 to L1 Technicians  | Lakeside Software

“Shifting Left”: The Business Value of Moving IT Incident Resolution from L3 to L1 Technicians  | Lakeside Software

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