Lakeside Software’s Post

A useful MQ It’s interesting that none of the SASE DEX tools made the list. (Palo Alto, Netskope, Axis/HP, et al) Not arguing for their feature competitiveness with full featured DEX tools, but given the emerging ubiquity of SASE and the criticality of those access and security tools in end to end employee experience, they are going to be a factor.

Why does your company need Workforce Optimization (WFO) tools? WFO is a set of tools and strategies that help improve employee efficiency and customer satisfaction while reducing operational costs through data. WFO tools offer a multitude of benefits, including: 📈 Improved employee productivity The most common reason for implementing WFO tools is increased employee productivity. WFO tools can help organizations identify bottlenecks and take action quickly to redistribute workload for optimal efficiency. 📈 Deeper insight into performance data Having access to extensive performance data also enables organizations to streamline processes and divide workload equally among team members or AI-powered assistants. 📈 Improved customer experience Once employees are properly trained and equipped to handle customer queries, customers find answers quickly and return for more, ultimately increasing customer retention. 📈 Increased efficiency in remote working environments Managing a remote workforce can be a challenge, especially if employees are scattered around the world and across different time zones. However, this should not cause any additional strain on staff since WFO tools may help teams stay connected regardless of their location. If you’re having trouble deciding which WFO suite of tools to use or just need help with a new CX strategy, click the link below to find out how I can help: https://lnkd.in/dVZdVq9y #CXAdvisory #CX #Strategy #PersonalLife

🚀 Enhancing the digital employee experience (DEX) is key to boosting productivity and employee satisfaction with company technology. DEX tools not only help IT leaders enhance this experience but also allow a shift towards more value-driven work. Key benefits include: ✅ Fewer IT disruptions, leading to higher employee productivity ✅ Lower IT costs through automation ✅ Faster and better IT support with improved incident resolution ✅ A proactive and human-centric IT approach ✅ Better talent attraction and retention - Gartner, Market Guide for DEX Tools 2023 ➡️ Join ITSM experts to explore cutting-edge tools that will transform your digital workplace. Gain unparalleled visibility across all environments to effortlessly identify, diagnose, and resolve issues. 📆 Date: Thursday, Aug 01 ⌚️Time: 10:30 AM - 3:00 PM (BST) 🔗 Register here: https://loom.ly/6e8-ReM #AugustToolsDay #DigitalWorkplace #ITSupport #NexthinkInfinity #ContinuousImprovement #Webinar #SDIevents

With the importance of Digital Employee Experience #DEX rising, now is the time to consider investing in #EUEM. If you want to benchmark your current experience management against the providers in Forrester Wave or are looking for a new provider, Forrester's Latest Wave is the best starting point for you! https://lnkd.in/gc3gdyrK

A slow application can frustrate employees, leading to lower morale, lost productivity, and impact on business in today's digital enterprises. That's why APDEX (Application Performance Index) is a critical metric to be tracked for digital experience monitoring (DEM). Cloudmon tracks APDEX metrics - for end-to-end visibility from each remote workstation to your organizations' business application. Drill-down on Latency: Gain deep insights into individual worker experience or a geographical basis to identify performance bottlenecks Data-Driven Decision Making: Prioritize improvements based on user impact, maximizing the return on your IT investments. Actionable Insights: Track your APDEX score over time and measure the positive impact of your efforts on employee satisfaction and business growth. Start a trial today and see how we can help you achieve peak employee satisfaction and business growth! https://bit.ly/4e2SeyV   #Cloudmon #APDEX #DEM #DigitalExperienceMonitoring #PerformanceMonitoring #BusinessProductivity #ApplicationResponse #ITOperations 

Learn about the top trends cited in the @Gartner Market Guide for Digital Employee Experience (DEX). The market for DEX tools is growing, as both established and new vendors expand their functionality, even from adjacent markets such as endpoint management, IT service management (ITSM), and digital experience monitoring (DEM). Read the full blog: https://lnkd.in/d--ZvPSY #DEX #DigitalEmployeeExperience

In the digital age, the importance of a seamless employee experience cannot be overstated. With Hornbill's IT Service Management (ITSM) tool, you're not just investing in technology; you're investing in your team's satisfaction and productivity. By automating routine tasks, our ITSM solution significantly reduces call volumes, allowing your service desk to focus on more complex and novel inquiries, new technology deployments, and innovations. Imagine an environment where operational costs are minimized, and stress levels are reduced, paving the way for increased focus on innovation and development. Our codeless, drag-and-drop workflow design and seamless integrations ensure a smooth implementation, transforming your service delivery from hours to seconds. Upgrade your IT service experience with Hornbill and watch as employee satisfaction and productivity soar. https://hubs.li/Q02LFt680 #HornbillITSM #EmployeeExperience #ServiceDeskInnovation

This article from Technology Decisions and research from Cisco highlights that Digital Experience is not just an IT metric, it's a C-level metric. Does your organisation have a Digital Employee Experience (DEX) strategy, and are you able to measure your DEX? Contact us to find out how EX Evolve and Nexthink can help you with your DEX journey. https://lnkd.in/gvUn9P76 #digitalemployeeexperience #DEX #exevolve #nexthink

While IT Experience Management (ITXM) and Digital Employee Experience (DEX) solutions might seem to offer similar services, key differences exist between their outputs and what can be achieved through them, i.e. the associated outcomes. This NEW blog explains these differences and the dangers for organizations relying on DEX tools alone. https://bit.ly/3vlAgad

Slow applications frustrate employees and hurt productivity. Cloudmon tracks APDEX metrics, offering deep insights into performance bottlenecks and helping you make data-driven decisions. Optimize your digital experience, boost employee satisfaction, and grow your business. Start your trial today!