Lane Valente Industries’ Post

Onboarding is just the beginning of a successful partnership. At Dealer Services Network, we believe exceptional customer support right from the start is crucial for long-term success. Our commitment to customer support goes beyond onboarding.  🤝 Expert Guidance: Navigate complex processes with ease.   ⚙️ Seamless Integration: Ensure all systems work flawlessly together.   📈 Continuous Improvement: Streamline workflows and boost efficiency.  💬 Responsive Assistance: Get answers and solutions within 24 hours. Our dedicated team of automotive professionals is always here to support you, helping you achieve your goals and overcome challenges. Because when you succeed, we succeed. Learn about #DSN and our quality services ➡️ https://bit.ly/3F5il8M #CustomerSupport #BeyondOnboarding #SuccessTogether #DealerServicesNetwork #ContinuousImprovement #SeamlessIntegration

Consolidated Communications, led by CEO Bob Udell has seen its stock plummet 83% over the past 10 years and 54% since reaching (and retesting) a three-year high of $9.31 per share. After a month of investigating the company’s poor performance, specifically in #Vermont, one glaring issue stands out: customer service—or rather, the lack of it. In the connectivity business, where services are largely commoditized, exceptional customer service is a critical differentiator. Unfortunately, Udell and his team seem to have redefined what a poor customer experience looks like. A prime example is the lack of accountability and communication between the technical services team (responsible for installation and repairs), local dispatch, and the client-facing customer service team. When customers call to report a problem or request a repair, the client services team has no mechanism to ensure that the work order is executed. These teams operate independently, with no unified structure or system of checks and balances. Conversations with Consolidated’s customer service representatives reveal troubling stories, such as #Vermont customers waiting up to a month for repairs—a delay that is unacceptable in today’s world. Representatives also describe a chaotic ticketing system and their frustration over the lack of influence in dispatching technicians, despite being tasked with guaranteeing service. This creates a lose-lose situation for both employees and customers. I have been waiting over a week for a site visit, despite repeated guarantees from Vermont dispatchers that our case was loaded and scheduled with a technician. Four appointments have already been canceled after being confirmed. By comparison, ECFiber replied within 30 minutes of our request. This disjointed approach has resulted in systemic inefficiencies, widespread customer dissatisfaction, and a rapidly deteriorating reputation. It’s no surprise that investors have maintained a negative view of the company’s fundamentals for over a decade. Philip Kranz Seth Chase Timothy Barnes Kyle Thweatt Gaurav Juneja Lisa Leary David Fuller Lisa O'Day

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: 𝗕𝗲𝘆𝗼𝗻𝗱 𝗔𝗻𝘀𝘄𝗲𝗿𝗶𝗻𝗴 𝗖𝗮𝗹𝗹𝘀, 𝗔𝗱𝗱𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲 📞🌐 Customer support at XPS Logistics Solutions isn’t just about resolving issues—it’s about creating lasting partnerships. 🤝 Our team goes beyond the basics to offer: ✔ 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 – Keeping you informed before you even have to ask. ✔ 𝗧𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 – Addressing unique challenges with personalized strategies. ✔ 𝟮𝟰/𝟳 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 – Because logistics never sleeps, neither do we. ✔ 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 – Using feedback to refine our processes and exceed expectations. With XPS, you’re not just getting a service provider—you’re gaining a trusted ally committed to your success. 🌟 How can we elevate your logistics experience today? 🚛

🔎 Did You Know? In 2024, over 50% of field service enterprises globally have adopted Field Service Management (FSM) software to drive efficiency and operational excellence. 🚀 Fieldy is here to help you stay ahead, offering a seamless FSM solution tailored to your business needs. 💡 Optimize scheduling. 💡 Track teams in real-time. 💡 Maximize customer satisfaction. Don’t just keep up—lead the way with Fieldy. 📩 Learn more: www.getfieldy.com #FieldServiceManagement #InnovationInService #FSMLeadership #GetFieldy

Product is standard across all sellers. The differentiating factor is the care that customers receive from the company post sales. Customer retention is as difficult as selling the product. Improvement of 5% customer retention can lead to a profitability of 25%(Source - Zendesk- Leading software company for customer care) At SRSG Helpdesk,this year we retained 100% of our clients and we added more clients as well. The helpdesk team now manages over 90k assets,60k calls through our people,processes and systems. Account stability and good customer feedback can enable any organisation to focus on new customer acquisition,help the sales team to focus on their deliverables and overall improvement in revenue. SRSG #customercare #Helpdesk #ITassetmanagement

😡 Do you have GRUMPY customers? 💬 If so, the cause might be a lack of communication. With Service Pro's Customer Portal and Technician Tracker, you can give your customers the power to: - review, download, print, and submit information - create a new call with one click - track orders, equipment, and appointments - access service history and inspection reports - view incoming technician’s locations, ETA’s, and profile with real-time updates - provide feedback with automated post-appointment surveys 😄 Ready to start receiving happier service calls? Learn more about our customer experience here: https://hubs.ly/Q02GrMld0 #msidata #fieldservice #customersat #customersatisfaction

If you're in the market for new software, you'll want to hear what your industry peers think of their systems. So, it means the world to us when our customers share positive feedback on sites like G2! We are incredibly grateful for this new review from Luis at Intermodal! 🌟 "The implementation was a breeze and customer support was there when needed. Our warehouse uses it on a daily basis, there are no complaints from the clerks, they find it easy to use and very intuitive. The operation side runs smooth as well, the many features it has helps a lot with the logistics process and keeps the customer informed of where the cargo is and what is happening with it. We did an integration with a proprietary system and again customer support did a great job keeping us updated on the timeframes and deployment." Thank you, Luis, for highlighting the seamless implementation, ease of use, and robust features of our system. We're thrilled to know that our solutions are making a positive impact on your logistics operations and customer satisfaction. Here's to continued success and a smooth journey ahead! 🚀 #CustomerSuccess #Logistics #WarehouseManagement

Empower your customers with Miles Customer Self-Serve! Managing customer contracts and service requests can put a heavy strain on your team. What if you could give your customers the power to handle these tasks independently while boosting your operational efficiency? That’s where Miles Customer Self-Serve steps in. Here’s how it can transform your business: • Your customers can independently update their personal information, manage service requests, and track contract details - freeing your team to focus on more strategic tasks. • Built-in tools help your customers meet contract terms like maintenance schedules and renewal deadlines, reducing the risk of violations. • Enable your customers to solve common issues on their own, with seamless escalation for complex support needs. Give your customers more control while optimizing your operations. Download the product sheet here ➡️ https://lnkd.in/eNWEyD_T #AutomotiveFinance #LeasingSolutions #MilesModules

Welcome back to "Service Pro: Did You Know", where we pose one simple question: Did you know THIS about Service Pro? Did you know that Service Pro can help your pool service business keep on top of metrics? Service Pro’s tracking and reporting abilities allow you to: • Streamline management of openings/closings and recurring customer visits • Use site history details to track consumables and tasks against customers • Automate customer notifications including ETAs and surveys Access critical measurements where and when you need them most. 💯 Inefficiencies have no place in your operations – flush ‘em out with Service Pro with MSI Data! https://hubs.ly/Q02vyTTV0 #msidata #poolservice #fieldservice #fieldservicemanagement

The solution to empowering your customers to access the data and functionality they need at a time of their choosing - and all whilst freeing internal resource to concentrate on excelling in customer service elsewhere!!