Language I/O’s Post

How will AI impact the future of customer experience? 💡 I talk about this subject internally with our teams, as well as clients, regularly! After visiting the Passenger Terminal EXPO & CONFERENCE ✈️ in Frankfurt, I saw first hand some use cases for AI, but the real challenge is in the implementation. I had my first article published with Forbes Business Council that I was personally proud to do. I hope to have provided some valuable considerations you should make to ensure AI and human intelligence is working in tandem, to maximise customer service. ⬇ Take a read here: https://lnkd.in/eYGvZeMe #AI #employeeexperience #customerexperience #EthosFarm #Forbes

This episode of Tech People dives into the world of AI-powered conversational assistants in the contact centre industry. 📞 ➡ https://lnkd.in/gsPNji7p 🎧 Ken Coyne - BComm, FCMA chats with Thomas Rocharz, Director of Contact Centers at Cape Air.  Join the conversation to learn how Cape Air leverages cutting-edge AI to streamline customer interactions, resolve inquiries efficiently, and ultimately, enhance the overall passenger experience. ⭐ From faster response times to personalised recommendations, discover how AI is revolutionising customer service at Cape Air. ✈ #AI #contactcentre #customerservice #customerexperience

💡 The sessions from Intercom's Pioneer 2024 Summit are pure gold for anyone interested in the future of AI-powered customer service. From practical insights on deploying next-gen AI agents like Fin 2, to strategies shared by industry leaders on optimizing customer experiences, these recordings are packed with value. The event wasn’t just about theory—it showcased real-world applications of AI in customer service, with powerful stories from businesses already transforming their operations. Whether you're looking to train your team on best practices or understand the latest trends shaping the AI landscape, these sessions will inspire action and spark new ideas. Don’t miss out—explore them on-demand today! 👉 Watch the recordings here: https://lnkd.in/gFaYKuEj #CustomerService #AI #IntercomPioneer2024

Generative AI is an “exciting new tech wave, about to crash against our CX shores with full force," says NICE CEO, Barak Eilam in The Economist. Barak met with The Economist's Sophie Elmhirst at last year's Interactions event in London where they discussed his vision for AI as a valuable co-pilot for customer service agents, enhancing the customer experience by melding human empathy with AI efficiency. Discover more about the future of customer service in The Economist >> https://okt.to/bY0Dt5 #CustomerService #ArtificialIntelligence #CustomerExperience

From personalized customer interactions to streamlining operations, AI is reshaping the landscape to enhance the traveler experience. In this blog, find out the ways AI is revolutionizing the industry and how TP can help you integrate AI, emotional intelligence, and process excellence to take your business to greater heights. http://spr.ly/6040YBj5n

Excited to see how AI is transforming the travel and Hospitality industry! 🌍✈️ Teleperformance is leading the way with innovative solutions that blend AI, emotional intelligence, and process excellence. Discover how they can elevate your business to new heights. Check out the latest blog! #AI #TravelTech #Innovation #CustomerExperience Teleperformance

Customer expectations are sky-high, and businesses are racing to keep up. Pypestream is leading the charge with AI and automation, ensuring customer interactions are nothing short of seamless. Discover how we're transforming customer support on our latest blog. Full blog: https://hubs.ly/Q02NFMyr0 #CustomerExperience #AI #DigitalTransformation #Pypestream

Streamline the customer journey and elevate your dealership's conversations. With ICOM AI's Multilingual Texting powered by AI, you'll provide instant responses and seamless re-engagement in over 100 languages. Ensure every one of your customers feels seen and valued. Learn more at bit.ly/ia5ma #ICOMAI #AutoIndustry #DealershipAI #AutomotiveAI 

Learn how small businesses are harnessing the power of Generative AI for creative solutions, streamlined processes, and enhanced customer experiences. #SmallBusinessSuccess #GenerativeAI #InnovativeGrowth https://lnkd.in/g_AG-DeS

Customer expectations are sky-high, and businesses are racing to keep up. Pypestream is leading the charge with AI and automation, ensuring customer interactions are nothing short of seamless. Discover how we're transforming customer support on our latest blog. Full blog: https://hubs.ly/Q02F26zg0 #CustomerExperience #AI #DigitalTransformation #Pypestream