Lark’s Post

Customer sentiments at your fingertips: A case study of Mama Lou's Hospitality Group 🍝 Imagine knowing what your customers across 25 outlets think of your business everyday without being physically in store. Mama Lou's, a hospitality group in the Philippines, managing 7 distinct brands, achieved this through digitalization with Lark. Actionable Daily Insights: • With Lark, restaurant managers from 25 outlets send daily customer feedback to leadership. • Upon reviewing, leadership swiftly assigns, on Lark, the right personnel across outlets and HQ to address feedback. • As a result, insights are converted to action in a day, empowering Mama Lou's to maintain its high standards for customer service. 🚀 More on how Mama Lou's transformed its operations with Lark here: https://lnkd.in/gvJmfW3i #DigitalTransformation #Lark #RetailOperations

My son introduced me to a small Raman shop in International plaza, Singapore. Before the shop was open in 6pm, there were already so many people queuing , including many Japanese youth. After twenty minutes, we gave up and went to another restaurant, because it still need to wait at least one hour. I asked my son why so many people ? My son said: 1. All noodles are made freshly by using noodle machine in the shop 2. It is very tasty, better than those big brands 3. All chefs were well trained in Japan 4. There is no service fee and tax, 20% cheaper than big brand. WOW, there is value created for consumers. #Japanese Raman # value creation # product leadership

Starbuck almost failed in china Starbucks initially struggled to establish itself in China, a market deeply rooted in tea culture, with operations centralized in Seattle, a hub of coffee culture. The turnaround was spearheaded by executives who recognized the need to decentralize operations, allowing for a tailored approach that resonated with local preferences. A comparable scenario would be someone from Aba creating a restaurant menu for a location in northern Nigeria, such as Jigawa, and insisting on including oha soup without fully understanding the local culinary preferences and cultural dynamics. This illustrates the critical importance of localized decision-making. To successfully penetrate and thrive in diverse markets, brands must grant a degree of autonomy to local operations, enabling them to adapt to the unique characteristics and preferences of the target audience. A one-size-fits-all strategy often fails to achieve desired outcomes, as it overlooks the nuances that can make or break a brand in different locales. Tailoring systems and offerings to meet local needs is essential for achieving market success and sustainable growth. A typical approach is the Sachetization for market share

Starbucks are killing it! Here are 3 things worthy of knowing: 1. Global Leadership Changes: Starbucks recently announced a new global leadership structure to enhance its geographical focus and drive impact on a global scale. @ Michael Conway has been appointed as the CEO of North America, and Brady Brewer will take on the role of CEO of Starbucks International, overseeing Asia Pacific, EMEA, Japan, and LAC regions. This restructuring aims to accelerate the company’s growth and innovation strategies globally. 2. Financial Performance: They reported record fourth-quarter revenues for 2023, with an 11% increase year-on-year, reaching $36 billion. This growth was driven by strong sales in North America and significant expansion in #china. The company opened 816 new stores in the fourth quarter alone, bringing its global total to over 38,000 stores. 3. Environmental and Social Impact: The company aims to certify 10,000 Greener Stores globally by 2025 and has already certified over 6,000 stores in more than 40 markets. Additionally, Starbucks Coffee Hong Kong continues to focus on diversity and inclusion, with new initiatives and frameworks to create more accessible and inclusive store environments. Why am I sharing this? My name is Esther Wong and I'm the CEO of 360 marketing agency Bleu Marketing Studios Pte Ltd. And we bring foreign brands to #singapore by organizing unforgettable popups. And you guessed it, I'm interested in Starbucks Coffee Hong Kong among many other brands. --- #starbucks #globalexpansion #marketexpansion #asionmarket #foodandbeverageindustry #singapore #brandnews #latestnews

You can’t be a people pleaser if you want to lead your team to success. Transparency and honesty are always the best policies, but they must come with respect. At Chilli Fagara and MâmAmis, we maintain high standards, and that means being clear about expectations. If a dish doesn’t meet our quality benchmarks, we return it to the kitchen with constructive feedback. It’s about fostering a culture of accountability and continuous improvement. Respect is key—not only for each other but also for the craft and the business we represent. By aligning on a common goal of guest satisfaction, we empower every team member to take ownership of their role. Open communication and shared accountability ensure we consistently deliver excellent customer experiences and high quality products. Ultimately, when the entire team is united around a clear purpose, that’s when true success happens. #teamwork #foodandbeverage #hongkong #leadership

Had the privilege of dining with Chak Ka, the dynamic Chief Operating Officer of PUTIEN Restaurant Group, and was enthralled by the invaluable insights he shared on the restaurant's journey to success. Here are the three key success factors that set PUTIEN apart: 1) Empowering Teams & Trusting Managers: Chak Ka emphasized the paramount importance of building strong teams and entrusting managers. Rewarding them not just financially but also fostering a culture of trust and empowerment. 2) pholding Authenticity & Quality: At the heart of PUTIEN's culinary excellence lies a commitment to authenticity. Sourcing premium ingredients directly from China Putian ensures the true essence of their cuisine shines through, exemplifying their dedication to quality. 3) Harnessing Technology & Data: Embracing technology isn't just about innovation; it's about leveraging data to drive decisions. From robust backend systems to meticulous statistical analysis, PUTIEN thrives on understanding numbers, projecting sales, and staying ahead of the competition. Chak Ka also shed light on the unique challenges of expanding retail operations in Singapore versus China, showcasing the adaptability and strategic acumen of PUTIEN in navigating diverse markets. #PUTIEN #RestaurantIndustry #SuccessFactors #TeamEmpowerment #CulinaryExcellence #TechnologyInnovation #DataDrivenDecisions #SingaporeBusiness #ChinaMarketInsights

In the lecture series titled 'CEO Lecture Series 2.0', Sir Syed Nadeem Jafri narrated his journey of life commencing at the age of sixteen. He spoke about the various struggles he endured in different fields, including media and the advertisement industry, those effectively taking Hearty Mart , a complete retail and HoReCa (Hotels, Restaurants, and Cafes) solution-provisioning venture. Sir underscored the unique aspirations of Hearty Mart catered to the semi-urban and rural market. Hel elucidated on how he indoctrinated into these rural areas the notion of franchising-vercoming inertia from half-cooked perceptions. SGVP International school Padma Kumar Piyushkumar Dave Satya Mehta Hearty Mart

🚀 Transforming Route-to-Market Strategies in #China's Evolving #FMCG Landscape 🚀 Recently, we embarked on an ambitious project supporting a prominent international FMCG brand in their post-Covid growth initiative in China, a market that underwent significant transformation during the pandemic. Local competition intensified, market segments evolved, and international brands faced the challenge of adapting to these rapid changes. This case is a testament to the power of strategic partnerships and expert insights in navigating complex markets. At GourmetPro - Food & Beverage Experts, we specialize in connecting brands with seasoned professionals to drive growth and overcome market challenges. Our client, a major player in the FMCG sector, faced the daunting task of reimagining their #RTM strategy and structure in China's dynamic and competitive environment. The mission: Build a comprehensive strategy and roadmap for a full RTM transformation in China and support the client’s regional team on its implementation. Enter our GourmetPro expert, a veteran with 30+ years of experience with global giants like Unilever, Yum! Brands, L’Oreal Group, Kellogg, and Yili. Their expertise spans across various consumer goods categories and business scenarios, from start-ups to joint ventures, market insights to digital-commerce, making them the ideal lead for this complex initiative. Here’s a glimpse into the project: 🕰️ Duration: 1 year+ 1️⃣ Phase 1: Developing a tailored RTM strategy and roadmap in close collaboration with the client's regional team. 2️⃣ Phase 2: Leading the execution, providing hands-on guidance, and coaching the team on the nuances of distribution dynamics in China. Although the project is still underway, the client has expressed immense excitement and relief in collaborating with our GourmetPro expert. The journey so far has been marked by strategic insights, adaptive planning, and a deep understanding of the Chinese market's unique challenges and opportunities. If you're navigating the complex terrain of the FMCG sector in #APAC, GourmetPro is here to support your initiatives end-to-end. Send me a message, and let's start a conversation about transforming your cross-border impact. 👇🏼 What is your priority market for 2024? Let me know in the comments. #GourmetPro #FMCG #ChinaMarket #RouteToMarket #BusinessTransformation

This dynamic environment showcases the strength and influence of these brands in Taiwan's retail sector. What are your thoughts on this evolving market? #Retail #MarketAnalysis #TaiwanBusiness #ConsumerTrends

Insights from Starbucks Co-Founder, Zev Siegl ☕️🌟 During the international seminar in San Francisco organized by ESCP Business School, I had the honor of meeting Zev Siegl, one of the minds behind Starbucks. Zev shared with us the 8 reasons behind Starbucks' success: 1️⃣ Right Business Model: Starbucks' success wasn't about inventing coffee but recognizing the profitability of this timeless product and innovatively positioning it in a changing market. 2️⃣ Perfect Timing: The rise of the Gourmet Culture and the increasing demand for quality food created the ideal environment for Starbucks to thrive. 3️⃣ The Power of Team: A diverse trio with complementary skills, united by a shared passion for innovation. 4️⃣ Strategic Funding: Starbucks' early success wasn't just about serving coffee; it was about engaging customers as investors, fostering a sense of ownership. 5️⃣ Financial Management: Professionals played a crucial role in guiding Starbucks through challenges and sustaining its momentum over the long term. 6️⃣ Mentorship: The founders sought guidance from Alfred Peet of Peet’s Coffee and Tea, making a simple phone call and an 11-hour drive for a meeting. 7️⃣ Exceptional Marketing: Starbucks' initial logo strategy, evoking an "old company" aura, coupled with their customer-centric approach, which included customizing drinks and names on cups, contributed to build consumer trust. 8️⃣ Customer Education: Fostering a culture of exploration and appreciation for the craft behind each cup. Thanks to ESCP Business School and Ramp-Up Lab for this insightful experience! #Starbucks #Entrepreneurship #Innovation #SiliconValley