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Global Relationship Manager / Business Intelligence Analyst / Customer Service Manager » IT Services and Consulting
When hiring a VP or Director of Customer Success/Experience, there are three key skills that I consider absolutely essential: Leadership: Above all, I look for exceptional leadership skills. This individual must be able to inspire, motivate, and guide their team towards achieving the organization's customer success goals. They should have a track record of effectively leading and developing teams, fostering a culture of collaboration, innovation, and continuous improvement. Strategic Vision: A successful VP or Director of Customer Success/Experience must possess a strategic mindset and the ability to develop and execute comprehensive customer success strategies aligned with the company's objectives. They should have a deep understanding of customer needs, market trends, and the competitive landscape, enabling them to identify opportunities for growth and drive long-term customer value. Customer-Centric Focus: Last but certainly not least, I prioritize truly customer-centric candidates. They must have a genuine passion for understanding customer needs, delivering exceptional experiences, and building strong, lasting relationships. This individual should be empathetic, proactive, and dedicated to advocating for the customer's voice within the organization, ensuring customer success remains at the forefront of every decision. In summary, a successful VP or Director of Customer Success/Experience must possess strong leadership, strategic vision, and a customer-centric focus to drive sustainable growth and success for both the customers and the organization.
Customer Success Leader | Driving Retention, Expansion, and Strategic Growth | Data-Driven and Cross-Functional Team Leadership
When hiring a VP or Director of Customer Success/Experience what are the 3 top skills you would look for? Can't wait to hear!
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Passionate Customer Success Lead & Growth Hacker | Ex- Zenoti | Ex - HCLTech | MBA in Marketing | SaaS Customer Experience Champion | Obsessed with Customer Growth and Retention
Wondering what Customer Success really means? Well, join the club! It's like trying to unravel a mystery wrapped in a riddle, served with a side of confusion! 😅 Lately, I've been on a quest, talking to recruiters across globe, trying to crack the code of what exactly Customer Success entails. And let me tell you, folks, it's been quite the rollercoaster ride! 🎢 Every company seems to have its own unique spin on what CS is all about. They may include other functions apart from driving value, growth and retention, like - - Sales - Demos - Onboarding - Business Analyst - Support Despite the maze of definitions, I'm navigating these waters with a healthy dose of curiosity and passion. Let's face it, whether it's untangling the mysteries of CS or embarking on a new adventure, the journey is what keeps us alive! 💫 So, here's to embracing the uncertainty, relishing the challenges, and finding that perfect fit where growth meets opportunity. Let's keep chasing those dreams, one ambiguous job description at a time! 💼💪 #CustomerSuccess #CareerJourney #ChaseYourDreams P.S Feel free to reach out for career related catch ups, more Customer Success related topics, and to land a mutual fit job! I am a work-in-progress, come let's share the journey and pave our paths together.
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Customer Success Manager | Market Research | I help clients identify and address their unique challenges to achieve tailored solutions and tangible results
Challenge your comfort zone – that's where true Customer Success lies. Have you thought about the potential of a Customer Success Manager (CSM) with an Executive Assistant background? Their exceptional organizational skills, honed over years of efficient task and communication management, could be a game-changer. What about a SaaS manager? Their deep understanding of software solutions goes beyond tech-savvy. It's a secret key to an unforgettable user experience. And let’s not forget the customer support reps. These hardworking individuals understand customer issues better than anyone else, making them masters of problem-solving. By integrating these varied experiences and skills into your team, you're setting up an environment that promotes success for both the company and the customers. So, here's a thought: Let’s approach things differently. Let’s hire differently. Let’s achieve success differently. Are you ready to change the game? Let’s get started. #customersuccess #hiring #thinkdifferent
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#hiring Customer Success Manager, San Francisco, United States, fulltime #jobs #jobseekers #careers #SanFranciscojobs #Californiajobs #ConsultingCorporateStrategy Apply: https://lnkd.in/gmqtTpFg Dovetail is the world's leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast-no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing. Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco. We've created a unique environment to help us achieve our challenging mission. A culture that aspires to excellence, where nothing is too small to be improved. What you'll do Manage Enterprise customer relationships. You'll manage relationships with our highest-value customers. You'll work with the team to contribute to the overall growth of our premium business, and pioneer new practices to improve customer success programming as we mature our product-led growth strategy. Become a Dovetail expert. You'll develop an intimate knowledge of how Dovetail works and what Dovetail is capable of. You will stay up to date with new features and work with customers to educate them on changes in the product. Onboard new customers. You'll partner with sales to ensure our new customers are successfully onboarded and getting value from Dovetail in their first few months. Drive renewals and retention. Through your customer relationships you'll be responsible for ensuring that customers renew and increase the value they get from Dovetail over time. Track core customer metrics. You'll monitor and track core customer health metrics across your accounts such as utilization, feature usage and NPS to ensure healthy engagement and adoption. Mature success processes. You'll develop, test, and iterate on playbooks and engagement strategies with your counterparts in customer success, and sales, to ensure activation and adoption of Dovetail within your accounts. Your background Customer Success experience. Extensive experience working in a customer success, account management, or a strategic consulting role. It's a bonus if you have experience in B2B SaaS, or in an industry/market adjacent to Dovetail. Proven track-record delivering impact. You'll bring hands-on experience with one-to-one and/or one-to many initiatives, proven results impacting churn and contraction, and/or driving expansion and adoption. A passion for customers. You love talking to and helping customers all day, every day. You're empath
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Creating Customer-Led Growth at Scale | Customer and Revenue Operations Leader | Executive Advisory Services | MBA | MSEE | U.S. Army Veteran | Latino | Dad
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The only CSM coach who ACTUALLY IS A CSM • I help underpaid and laid off CSM's get Customer Success Jobs WITHOUT networking via my F.I.R.E framework 🔥 • $8.9M in Salaries • 94 success stories 🎉 Proof 👇
I found 500 customer success jobs this week for my clients 👇 Here are 20 of them: Divsa: Customer Success Manager Honest Search: Customer Success Manager PointClickCare: Customer Success Manager Intuit: Customer Success Manager Sprinklr: Customer Success Manager Monogoto: Customer Success Manager BigID: Customer Success Manager Cattle Care: Customer Success Manager Riverside Insights: Customer Success Manager Tier 11: Customer Success Manager Suzy: Customer Success Manager Swooped: Customer Success Manager ICEYE: Customer Success Manager Sonatype: Customer Success Manager Sauce Labs: Customer Success Manager MangoApps: Customer Success Manager Giving Docs: Customer Success Manager PartsBase Inc.: Customer Success Manager MMD Services: Customer Success Manager Maze: Customer Success Manager Want the full list for Remote + In person Customer Success jobs? Click the link below ❤️ https://lnkd.in/eB96xC3z
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"It's just answering emails, right?" Wrong. Product support specialists are: • Technical troubleshooters • Customer experience architects • Data analysts • Product development consultants We're constantly adapting to new technologies and user needs. Our skills directly impact customer retention and company growth. Isn't it time our compensation matched our value? Share your thoughts. How can companies better recognize support teams? #ProductSupport #EmployeeValue
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Founder of The CS Café, Remote Marketers & Sales Career Hub Newsletters | Empowering Customer Success, Marketing & Sales | Innovator at TopCSjobs, JobsAI & The Success Pod | Pro Photographer 📌 Paris, France
Top 10 Mistakes People Make When Hiring a Customer Success Manager Coming up with today's edition 👀👀 Don't miss out, join over 2,500+ others, and subscribe now to get it delivered to your inbox! 👉 https://lnkd.in/etEyUz34 #thecscafe #customersuccess #hiring #mistakes #lessonslearned
Top 10 Mistakes People Make When Hiring a Customer Success Manager Coming up with today's edition 👀👀 Don't miss out, join over 2,500+ others, and subscribe now to get it delivered to your inbox! 👉 https://lnkd.in/etEyUz34 #thecscafe #customersuccess #hiring #mistakes #lessonslearned
10 Common Hiring Mistakes for Customer Success Managers
thecscafe.com
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My journey in customer service at a call center wasn't just a job; it was a school of constant learning and challenges. I entered this realm as my first employment, facing intense 8-hour shifts and still managing to muster energy for college after work. Initially, every call and software request was an opportunity to refine my attention to detail, interpersonal communication, and problem-solving skills. Using specific software tools, I learned to balance phone assistance with prompt issue resolution, always maintaining composure and efficiency. My performance was noticed, and after a year, I was promoted to Data Analyst. In this new role, the responsibilities grew, demanding critical analysis skills, decision-making, and constructive feedback provision. I delved deeper into call analyses, report generation, and team training each day. After another year, the challenge of leading a team emerged; I was promoted again, this time to Team Leader. I faced problems, an underperforming team, and the need for guidance. With a dynamic and organized approach, I held meetings to understand the team's needs, fostering a collaborative work environment. By prioritizing communication, constant feedback, and weekly training, we collectively built a culture of teamwork and resilience, achieving a remarkable turnaround in team performance to the point where we ranked among the top 3 teams. I developed multitasking, critical thinking, and leadership skills throughout my leadership routine. My journey taught me that success isn't solely individual but a collective achievement. Attention to detail, communication skills, and teamwork are essential in any setting. I proved to myself that I can thrive, lead, and inspire others to reach their fullest potential under pressure. #zendesk #sas #crmsoftware #crm #dataanalyst #teamleader #costumerservice
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