Laura Glotzbach’s Post

I love this article! At Throughline, we believe that creating a digital customer experience is about highlighting what makes the human experience great, not replacing it. Customer service is a great case study example. For integrating new technology like AI into your customer interactions, focus on augmentation and not replacement by creating space for professionals to engage with customers on critical and complex needs. #CustomerExperience #DigitalCX #AI

Transform your customer service experience with AI! Explore how artificial intelligence is reshaping customer interactions and driving satisfaction. Stay ahead of the curve with Sage's latest insights. Dive in now! #CustomerService #AI #SageInsights #Accountants #Accounting

As businesses grapple with the relentless quest to improve customer experience, their gaze has been steadily shifting towards leveraging advanced technology solutions. Among these, Artificial Intelligence (AI) powered customer service platforms stand out as a veritable game-changer. These platforms are promising a new era of efficient, personalized, and impactful customer interactions. #advertisingagency #onlinemarketing #onlinestrategy #digitalsales

🚀 Exciting news! AI isn't just a futuristic concept anymore; it's revolutionizing customer service as we know it. From 24/7 support to personalized interactions, AI is enhancing customer satisfaction and improving operational efficiency across a myriad of industries. Interested in learning how to harness the power of AI in customer service? Check out this insightful article highlighting "10 Smart Ways to Leverage AI in Customer Service." Trust me, you don't want to miss out on this game-changing technology! Read more here: [link to the article] #AI #CustomerService #Innovation #TechTrends

💡"Despite the market noise, success with any AI solution still comes down to partnerships, impact and risk reduction," writes Gadi Shamia for Forbes. Read why getting back to basics is often your best bet when it comes to adopting conversational AI for customer service. 👇 #ai #cx #contactcenter #customerservice

Great article on how AI and data-driven insights enable businesses to be more responsive, personalized, and efficient, ultimately leading to a better and more satisfying #customerexperience.

I appreciate CX Scoop allowing me to share observations on this exciting time of AI transformation in Customer Service.

Ever wonder if chatbots will take over customer service completely? Our new blog dives into the future of CX, exploring how AI can be a powerful tool without sacrificing the human touch. Click to read ➡️ #Blog #CustomerService #AI #CX

Transform your customer service with the power of AI! Conversational AI is not just a trend; it's a game-changer in enhancing customer interactions and boosting satisfaction. #Salesforce #AI #Innovation

"Thanks to the recent rise of sophisticated chatbots and intelligent AI agents, customer service is now just a click or command away. This technological leap has transformed consumer expectations, making immediate responses not just a convenience—but a demand. A staggering 90% of consumers consider instant responses to be "very important" when addressing customer service issues." In an exclusive article for CX Scoop, Matt Edic, the Chief Experience Officer (CXO) at IntelePeer, highlights how advanced AI agents are transforming customer service by exceeding expectations with 24/7 availability, deep context understanding, and personalized interactions, setting a new standard for excellence in the industry. https://lnkd.in/diMDWUai #cx #ai #contactcenter #customerservice #theageofai #customerengagement