Lavazza Professional UK’s Post

How does your brand stack up on the super-powers of reviews? Read our new blog post to put yourself to the test on the seven key areas that’ll help you harness the power of reviews, boosting NPS, frequency and spend. #cx #feedback #reviews #hospitality

December is review season, with 10% of annual review traffic happening now! 🎄 Remember, reviews aren’t just feedback, they’re fuel for growth. Did you know: 🧐 68% of diners research restaurants on Google before booking 👍 90% say reviews influence their decisions 🤝 Responding to all reviews makes you 1.7x more trustworthy 💰 A 10-point NPS boost links to a 3.2% revenue lift. Focus on consistent, quality reviews, leverage social proof, and engage with guests. This simple strategy could be your biggest competitive edge. How are you using reviews to drive impact this season? 📧 jack@feeditback.com #feedback #reviews #hospitality

🎙️ New Episode of Commerce Today: 14 Festive Strategies for Retaining Customers Transform holiday purchases into lasting customer loyalty. Joshua Warren, CEO of Creatuity, shares 14 actionable strategies to nurture relationships, boost retention, and keep the holiday magic alive year-round. Watch it now 👉

Let’s face it – getting lost in the dark is no fun for drivers or customers. Time wasted searching for an address means delayed deliveries, unhappy customers, and added stress. PostTag changes the game with pinpoint address accuracy and faster deliveries. So, this festive season, keep the holiday cheer intact with on-time service and warm smiles. What’s your top tip for keeping customers happy when things don’t go to plan? Share your insights below! #CustomerHappiness #DeliveryInnovation #PostTagForDrivers

"Happy Customer Service Week" banners and emails are flying around again. They are coming from companies 👇🏾 1. Who go the extra mile to satisfy their customers. 2. With exceptionally bad customer service. 3. Who treat their internal customers (employees) poorly. 4. Whose customers do business with them because their options are limited. 5. Who constantly find ways to fleece customers. Banks that make deductions you can't explain, hospitals that focus on money instead of saving a life, retail stations that jack up fuel price anyhow, the list is endless. Go Above & Beyond for your customers. The beautiful banners, flyers and emails are not enough. Selah! #Making #Lives #Better

Hooking up the happy of your customer may mean putting on your detective hat and investigating to find the answer to your customer’s questions.🕵🏾 As a customer service professional, it’s okay to admit that you don’t know the answer to a customer question. The key is to become a problem solver and tap into your available resources to find the answer to the best of your ability. Is there a co-worker who may have the answer? Do you have a company resource that you can reference? Perhaps you have what I call, ‘neighboring knowledge’ which is knowledge or understanding from a similar product or service that you provide or feedback from other customers. Tap into what you do know and do your best to find the answers that your customer needs. Here’s to happy customers and clients this holiday season! Happy Thanksgiving! 🙏🏾🍁🙏🏾

What Would You Have Done? 🎅🤔 A few hours ago, I found myself in a tricky customer service situation that had me feeling like Santa, working against the clock to deliver gifts before Christmas. 🎄 Late on December 19th, we received multiple orders for a SKU that had unfortunately oversold by 5 items. To make matters trickier, this particular SKU won’t be back in stock for a few months, and the packages needed to leave by 2pm on December 20th to arrive in time to be wrapped and under the tree on Christmas morning. Of course, we emailed the customers immediately to explain the situation and offered the option to swap colours or receive a full refund. But with no reply from one customer and the deadline looming, I had to make a decision: Option A: Cancel the order and issue an immediate refund, explaining the situation to the customer. Option B: Send as close to the items as possible (in similar colours/SKUs) and include an extra shaker as a gesture of goodwill, explaining we’re happy to arrange a refund or return if the substitutes aren’t suitable. I chose Option B because, in the spirit of Christmas, I thought sending something was better than nothing. After all, isn’t it better to have a gift under the tree (even if it’s not exactly as expected) than to have none at all? 🎁 Most customers in similar situations have been incredibly understanding and grateful. This time, the customer in question did not share their sentiment (at all!) and it made me pause and reflect: Did I make the wrong call? Should I have just cancelled and refunded instead? Was I making extra work for myself and the fulfilment team? What would you have done in this situation? Let me know your thoughts: how would you balance the Christmas spirit with customer satisfaction? #CustomerService #ECommerce #DecisionMaking #BusinessChallenges #CustomerExperience #HolidayRush

My Friday shout out goes to Our Customer Service Team! 🌟 As we head into the final months of the year, I want to take a moment to recognise the incredible work of our Customer Service team. November and December bring a massive surge in activity – a staggering 400% increase in tickets raised! 🎉 Why the uplift? It’s a combination of factors: an increase in orders, customers reaching out about Christmas deliveries, and many needing amendments to their orders. While this is all part of the holiday rush, it also means our customer service team is working tirelessly behind the scenes, handling high volumes of tickets and resolving issues at lightning speed. What really stands out, though, is how our team handles it all with professionalism, patience, and empathy. It takes a special person to stay positive and solution-focused when faced with challenging comments or demanding emails – especially during a busy season. So, to every member of our Customer Service team: THANK YOU. Your hard work and dedication don’t go unnoticed. Sometimes, a simple “thank you” can make all the difference in someone's day. Let’s all take a moment to appreciate those who go above and beyond to make our customers’ experiences better! Shawn Bosworth IV Creative #CustomerService #Gratitude #Teamwork #Appreciation

Last year, we talked about navigating the peak season, and as the festive season approaches again, it’s essential to reflect on the lessons learned! 🎄✨ The period from Black Friday through to Christmas can be a logistical challenge for retailers. With reports showing that 20% of parcels were delivered late in 2022, the stakes are high. At Darcica Logistics, we prioritise customer satisfaction and flexible delivery options to meet festive shoppers' needs. By planning early and preparing for surprises, we can work together to make this festive season a success for your business. 🎁 Get ready for the peak season with a proactive logistics partner! #DarcicaLogistics #ReliableLogistics

Boost Business Through Loyalty Attention Café Owners! 🎯 Building loyalty is one of the most effective ways to grow your café business. Here’s how: Offer seasonal promotions that excite customers, like autumn-inspired drinks 🍂 Celebrate customer milestones such as birthdays or anniversaries 🎉 Simplify visit tracking and rewards with tools like Loyal Mate 📲 Loyal customers not only spend more but also bring their friends along. What’s your go-to strategy for boosting loyalty? #CafeOwners #CustomerRetention #CafeTips #BusinessGrowth