CX Lavender’s Post

Consumer CX and communication standards are evolving. Find out how to prepare for what’s next at our webinar on Wednesday, February 28 at 1:00pm ET. Our experts will reveal the latest findings from our annual CX & Communications Consumer Insights to guide how your firm can deliver an exceptional customer experience. Reserve your seat for the discussion. #CXInsights #CustomerExperience #CustomerEngagement

Consumer CX and communication standards are evolving. Find out how to prepare for what’s next at our webinar on Wednesday, February 28 at 1:00pm ET. Our experts will reveal the latest findings from our annual CX & Communications Consumer Insights to guide how your firm can deliver an exceptional customer experience. Reserve your seat for the discussion. #CXInsights #CustomerExperience #CustomerEngagement

Take a look at what brands like The Coca-Cola Company, Google, & Molson Coors Beverage Company had to say about reimagining engagement. This concept not only requires marketers to adapt, but it also requires data-driven decision-making, measurement and accountability, as well as a willingness to test new concepts and technologies that push the boundaries of traditional customer engagement. Want to know more? Please see the POSSIBLE Trends Report 2024 presented by Tata Consultancy Services. Read more 👉 https://ow.ly/yOmQ50S8EF0 #POSSIBLE2024 #Engagement #Adaption #Adoption #Measurement #FutureofMarketing Brad Feinberg Gary Vaynerchuk Whitney Spencer Arthur William Reardon Sean Downey Laura Jones

Enhancing customer experiences is key during the bustling summer months. ☀️ Offer seasonal products, create inviting spaces, and engage with your customers on social media to keep them coming back. #CustomerExperience #SummerSales #ClientEngagement https://bit.ly/3XVyWqi

Looking forward to this very topical and exciting panel on Generative AI, where we will be trying to answer the question: “Is #GenerativeAI friend, or foe?” #genAI #artificialintelligence NICE Belinda Gill Nicole Bekesan Dilan Haradasa Zac Randall Ian Low Ary Polura Laveena Aggarwal

#MDMastersofCX | In today’s hyper-competitive business landscape, Customer Experience is the ultimate differentiator. While its importance is widely acknowledged, only a few organizations have truly mastered the art and science of delivering exceptional CX consistently across all touchpoints. Join us as we celebrate the #MastersofCX—the trailblazers whose success stories showcase the transformative power of putting the customer at the heart of business strategy. Their relentless focus on CX drives innovation, fosters loyalty, and catalyzes sustainable growth. 🏆 Register now: https://bit.ly/4cSMCX Write to us at: contact@teammarksmen.com or visit our website for more info: www.teammarksmen.com Presented by: Republic World & Marksmen Daily Magazine partner: in Focus by Marksmen Daily Media partner: Business Standard Brought to you by: Team Marksmen Network #MastersOfCX #MDMastersofCX #CustomerExperience #CXExcellence #CXInnovation #CXLeaders #CXConference2024 #CustomerSuccess #BusinessGrowth #CustomerCentric #TransformativeCX #CXStrategy #TeamMarksmen #MarksmenDaily 

Did you know that 49% of buyers make impulse purchases when they receive more personalised customer experiences? This striking statistic came to life for me, as I've had the privilege of experiencing education beyond traditional boundaries, thanks to the innovative teaching approach of Shenel McLawrence, our Customer Experience (CX) course lecturer at Bournemouth University. This semester, Shenel reimagined our last three weeks of lessons across three dynamic environments to deepen our understanding of Customer Experience (CX): University Classroom: The foundational bedrock where theoretical knowledge meets discussion. It's here where we explored the basics of CX, setting the stage for more experiential learning. Remote Learning: Flexibility incarnate, allowing us to explore case studies and digital strategies from anywhere. Field Project: A real-world dive into CX at local businesses like Costa, Primark, HMV, and Bobby's, where we engaged directly with consumer environments. Though I favoured the field project for its engaging, personal touch, I found that university lectures provide a structured foundation crucial for long-term learning, enabling a deeper appreciation of practical experiences. Shenel's insights into enhancing CX at Primark and HMV, like adding DJs or workshops, highlighted the creative and innovative approaches businesses can take to make their stores more than just shopping places but destinations for experiences. Thanks, Shenel, for a rich course full of insights that will undoubtedly influence my approach to marketing and customer experience in the future! #CustomerExperience #MarketingCommunications #BournemouthUniversity #FieldProject #EducationalInnovation #LearningBeyondClassrooms

The world of brand interactions is ever evolving. Are you adapting to meet your customers' needs effectively? As an experienced auditor specialising in customer experience, I travel across the globe to analyse retail environments and online platforms. My mission? To provide actionable insights that empower brand owners to refine their strategies and foster stronger connections with their audience. Curious about how your brand is perceived at various touch points? Let's start a conversation and elevate your customer experience game! #BrandInteraction #CustomerInsights #RetailEnvironment #GlobalAudit

Are you ready to redefine commerce? Georgia Scott, Adobe’s expert in Solutions Marketing for the UK and Middle East, brings a riveting perspective on the commerce of tomorrow. In her talk, she tackles the crucial balance between people, planet, and profit, revealing how brands can turn challenges into thriving opportunities. Discover groundbreaking strategies for marrying sustainability with profitability and learn how to craft customer experiences that truly resonate. Don’t miss out on these game-changing ideas. Watch the full talk here: https://lnkd.in/ecDBEPu3 #MM23UK #SustainableRetail #CustomerExperience

Finished IE Business School's Branding & Customer Experience course, where I learned how to make brands memorable for customers. Got skills to coordinate teams, measure success, and use teamwork for lasting impressions. Explored practical stuff with real examples and how to invest smartly in brands, improve customer experience, and boost growth.