Lawrence Sprung, CFP®’s Post

If inflation is affecting your #convenience and fuel business, you're not alone. Don't just ride the waves of change — dive into our blog for a full rundown on how to stay ahead by adapting to major industry trends. 👉 Read the full post to fuel up on insights and strategies that drive growth and customer satisfaction: https://hubs.li/Q02Kx_7V0

What’s better than a #googlereview ? A hand written “thank you” card. 🙏 This was mailed over the summer, but just showed up in the mail today. Better late than never! 🤷♂️ No matter your industry or niche, customer relationships are CRUCIAL. Blessed to have an opportunity to work with Carson Wealth and so happy to have provided such a great customer experience. #customersatisfaction #videomarketingstrategy #financialadvisor

I was chatting with a client recently who is about to embark on a customer satisfaction survey for her business. She wants to ask questions about the value for money her customers perceive, but I sensed her hesitation halfway through our conversation... When I asked why, she admitted, "What if they're not happy with how much I charge?" The anxiety of receiving not-so-great feedback almost made her reconsider the survey altogether. But you can't be an ostrich. Burying your head in the sand won't change reality. If your customers think your prices are too high, isn't it better to find out now before they decide to shop elsewhere? That's why customer satisfaction surveys are so crucial. They provide the insights needed to make informed decisions and improve your business before you lose business. #CustomerSatisfaction #MarketResearch #BusinessInsights #Belfast #NorthernIreland

Are inconsistencies and a lack of authenticity costing you? We get it. The cost of inconsistency and lack of authenticity can be high - lost trust, decreased customer loyalty, and missed sales opportunities. But there's a way out. Maintain authenticity and consistency through your team's personal brand voice, visuals, and promises across all platforms. The reward? A solid reputation, customer retention, and increased sales. #BrandConsistency #CustomerRetention #PersonalBrand #ConversationRevolution

🌟 Empathy in Customer Success for SMBs at Max Retail 🌟 In the fast-paced world of customer success, it's easy to forget the people behind the businesses we serve. Small business owners often run the show with minimal support, and each interaction with them carries unique challenges. That's why at Max Retail, our goal is to be available at every turn. We understand that sometimes a single interaction can make or break someone's day. Even in the midst of difficult conversations, we strive to be a light in the dialogue. Empathy is the key to unlocking meaningful connections that go beyond mere transactions. Success is more than just numbers; it's about uplifting and supporting those on the journey with us. Empathy is a simple act that can go a long way in turning a problem into an opportunity for growth. Let's keep the balance between business goals and human understanding. Remember that behind every query is a human being striving to make their mark. #CustomerSuccess #EmpathyMatters #SMBSupport #HumanConnections #BusinessWithHeart

Context is essential when making decisions based on customer feedback. 😰 It feels oppressive when you walk from a scorching summer day into a hot room. 😌 It feels wonderful when you walk from a frigid winter day into a hot room at the same temperature as before. If we only hear, “the room was hot,” we risk taking the wrong action. It’s all too easy for marketers to rely on multiple-choice surveys. It takes more work to ask the deeper questions. The pay-off is big for brands who really "get" where their customers are coming from.

Welcome to the age of convenience, where information is accessible round the clock and instant gratification is the norm. Unfortunately, this has led to a decrease in buyer patience. ⏰ Buyers now expect immediate answers and have a low tolerance for delays in their interactions with businesses. As a result, businesses must prioritize speed and convenience in their go-to-market strategies. Providing fast and personalized contact is no longer just a revolutionary strategy but a necessity. This is precisely why the #leadresponsetime plays an important role in boosting both conversion rates and overall customer satisfaction. To illustrate this point, we've gathered a few crucial lead response statistics. 👉 For a more in-depth look and the source of these stats, don't forget to check out our article! The link is in the comment below.

🔍As we delve deeper into the realm of customer loyalty, it becomes apparent that there is more to it than merely collecting points. 🎯   ✨The heart of loyalty and success lies in meaningful relationships and positive experiences. It's about: ✔️Understanding your customers' needs, ✔️Consistently delivering value, ✔️And fostering a sense of community.   💡Remember, loyal customers are not just repeat purchasers; they become advocates for your brand. They trust you, recommend you, and stick with you - even when competitors offer a better deal!   So how do we cultivate such loyalty?   1️⃣ Personalisation: Treat each customer as an individual with unique needs. 2️⃣ Engagement: Regularly interact and listen to your customers. 3️⃣ Appreciation: Show gratitude for their patronage through rewards or simple thank-you messages.   In the end, successful loyalty goes beyond points; it's about creating memorable experiences that make customers feel valued and appreciated. Let’s strive to foster these meaningful connections in our businesses! 💼💪   #CustomerLoyalty #BusinessSuccess #BeyondPoints

What do you think are the key attributes that build unwavering customer loyalty? Checkout our favorite ones and share your thoughts below! 💬 1. Consistent Excellence: Delivering consistent and exceptional service creates trust and reliability, fostering loyalty in customers who value quality and reliability. 2. Emotional Engagement: Connecting with customers on an emotional level, understanding their emotions, and creating experiences that resonate with them, leading to a deeper bond and loyalty. 3. Value Alignment: Ensuring that your brand's values align with those of your customers, demonstrating shared beliefs and creating a sense of belonging that strengthens loyalty over time. #brandloyalty #success #knowyourbusiness

🔍As we delve deeper into the realm of customer loyalty, it becomes apparent that there is more to it than merely collecting points. 🎯   ✨The heart of loyalty and success lies in meaningful relationships and positive experiences. It's about: ✔️Understanding your customers' needs, ✔️Consistently delivering value, ✔️And fostering a sense of community.   💡Remember, loyal customers are not just repeat purchasers; they become advocates for your brand. They trust you, recommend you, and stick with you - even when competitors offer a better deal!   So how do we cultivate such loyalty?   1️⃣ Personalisation: Treat each customer as an individual with unique needs. 2️⃣ Engagement: Regularly interact and listen to your customers. 3️⃣ Appreciation: Show gratitude for their patronage through rewards or simple thank-you messages.   In the end, successful loyalty goes beyond points; it's about creating memorable experiences that make customers feel valued and appreciated. Let’s strive to foster these meaningful connections in our businesses! 💼💪   #CustomerLoyalty #BusinessSuccess #BeyondPoints