Leadingway Ventures’ Post

In the automotive industry, aftersales isn’t just about solving problems after they occur, it’s about creating lasting relationships that keep clients coming back. Aftersales is where trust is built, satisfaction is ensured, and loyalty is forged. By focusing on aftersales, we can transform a one-time transaction into a long-term partnership. This approach not only drives repeat business but also turns satisfied clients into advocates who spread the word about their positive experiences. Whether it’s a quick follow-up call after a service or a personalised approach to addressing client concerns, these small efforts can have a huge impact. What strategies do you use to enhance your aftersales experience? Let’s share ideas and elevate our industry together! #Aftersales #CustomerExperience #AutomotiveIndustry #CustomerLoyalty #BusinessGrowth

Another great result! Here’s another set of results from a Skoda Dealer weekly Aftersales Campaign! ⭐️ Contacted to Booked Conversion - 40% ⭐️ Interested in SVC Plan - 4 ⭐️ Booked Value - £1,429.93 ⭐️ Unique Customer records - 53 ⭐️ Booked + Already Booked - 40% Like to see the same results? Feel free to drop us a message. #upsell #retention #callcentre #contactcentre #skoda

Digital Aftersales can simplify everything for your dealers and customers, making you unlock extra revenue! Watch the video to know how. #aftersales #digitalaftersales #industrialmanufacturers #machinerymanufacturers

Boosting Bicycle Dealer Satisfaction with SMS-iT’s Warranty Claims https://lnkd.in/gxaPFHZj #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

It was clearly evident that aftersales should be the primary focus of any auto business. Sales of new cars are directly impacted by the quality of aftersales services you provide. You will lose market share no matter what efforts you work on sales if your aftersales are not meeting customers expectations. In today's highly competitive marketplace make sure that both your car's specifications and the rates you give don't put you in a good market share. However, your car sales will grow if you concentrate on aftersales.

How is your dealership responding to the swing in orientation of gross margins? Is aftersales driving your business as the tides change or is it an afterthought? #dealerprincipals #absorption #aftersalesmanagers #servicemanagers #techsonthemove #fixedoperations

As dealership gross margin orientation shifts, are you driving your dealership from the backend, or are you trying to save your way to maintain profits? #dealerprincipals #absorption #aftersalesmanagers #servicemanagers #techsonthemove #fixedoperations

Read how we transformed a Skoda Dealer's Aftersales in our case study. The Challenge: A Skoda Dealer needed extra resources to handle outbound aftersales calls for MOT, Service Bookings, and Technical Events, along with Service Plan upsells. Our Solutions: 🔹 Additional resource allocation 🔹 Consistent call handling process 🔹 Boosted Service Plan upsells 🔹 Increased booking rates and conversions Key Benefits: 📊 Weekly reports on penetration rates and booking reasons 🔍 Data cleanse activities for updated customer data 🔄 Service Plan upsell leads passed to the Dealer See the full case study for more details: https://lnkd.in/ekJAxjCk #CaseStudy #Skoda #Aftersales #CustomerService #AutomotiveSolutions #DataManagement

📙💬 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆: 𝗠𝗧𝗛 𝗕𝗶𝗹𝗲𝗿 For thousands of dealerships every day, identifying which additional repairs to recommend to service customers is a manual, time-consuming, and inconsistent process. But not for MTH Biler, a leading Toyota dealership in Denmark, which has increased the value of its service appointments with automated Recommended Repairs ✨🚗 Under the leadership of Martin Færch, Head of Aftersales, they’ve transformed a manual, time-consuming process into an automated, efficient system that enhances customer satisfaction and increases revenue. 𝗞𝗲𝘆 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀: 🔧 Increased revenue per visit 🔧 Work and capacity can be planned in advance 🔧 Minimised return visits 💬 Martin Færch shares, “It takes a long time to manually identify all the recommended repairs and products for the car when the customer comes in. So, when this is done automatically before the visit, it’s a huge help.” 👉 Read the case: https://lnkd.in/dEJGz6ie #Automotive #Aftersales #RecommendedRepairs

▶️ 𝗪𝗮𝘁𝗰𝗵 𝗵𝗼𝘄 𝗠𝗲𝗿𝗰𝗲𝗱𝗲𝘀-𝗕𝗲𝗻𝘇 𝗖𝗣𝗛 𝗲𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗮𝗳𝘁𝗲𝗿𝘀𝗮𝗹𝗲𝘀 𝗲𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝗔𝘂𝘁𝗼𝗳𝗹𝗼𝘄𝘀   “Before, we worked in another system where our call centre had to download Excel sheets and different call lists every day, which took a lot of time,” says Alexander Bastiansen, CRM Marketer at Mercedes-Benz CPH A/S. “Our call centre also had to rank the leads so they could reach out to the most qualified ones first.”   Watch this interview with Alexander to learn how Autoflows leverages the direct API integration with the Keyloop DMS to help Mercedes-Benz CPH:   ➜ Shift from cumbersome manual processes and spreadsheets to prioritised lists of customers to call ➜ Minimise online booking dropout ➜ Achieve a 10% increase in qualified leads ➜ Help their customers navigate a complex booking process   The Mercedes-Benz CPH story is a testament to the power of Autoflows to streamline aftersales lead management, improve customer experience, and ultimately drive sales and aftersales performance.   ▶️ Watch the testimonial: https://lnkd.in/d95tatc8 📰 Read the case: https://lnkd.in/dSj28Xy8   #automotive #aftersales #Autoflows