Leadingway Ventures’ Post

In the automotive industry, aftersales isn’t just about solving problems after they occur, it’s about creating lasting relationships that keep clients coming back. Aftersales is where trust is built, satisfaction is ensured, and loyalty is forged. By focusing on aftersales, we can transform a one-time transaction into a long-term partnership. This approach not only drives repeat business but also turns satisfied clients into advocates who spread the word about their positive experiences. Whether it’s a quick follow-up call after a service or a personalised approach to addressing client concerns, these small efforts can have a huge impact. What strategies do you use to enhance your aftersales experience? Let’s share ideas and elevate our industry together! #Aftersales #CustomerExperience #AutomotiveIndustry #CustomerLoyalty #BusinessGrowth

𝗛𝗲𝗮𝗿 𝗙𝗿𝗼𝗱𝗲 𝗟𝗲𝗵𝗻𝗲 𝘁𝗮𝗹𝗸 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗮𝗳𝘁𝗲𝗿𝘀𝗮𝗹𝗲𝘀 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 🗣️ As new car sales stagnate and retailers shift their focus to aftersales, efficiency becomes crucial. In this video, Frode Lehne, Service Director at RøhneSelmer AS, stresses the importance of strenghtening aftersales efficiency: "𝙒𝙝𝙖𝙩 𝙞𝙨 𝙞𝙢𝙥𝙤𝙧𝙩𝙖𝙣𝙩 𝙛𝙤𝙧 𝙪𝙨 𝙞𝙨 𝙩𝙤 𝙝𝙖𝙫𝙚 𝙡𝙤𝙮𝙖𝙡 𝙖𝙣𝙙 𝙨𝙖𝙩𝙞𝙨𝙛𝙞𝙚𝙙 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨. 𝙒𝙞𝙩𝙝 𝙚𝙡𝙚𝙘𝙩𝙧𝙞𝙛𝙞𝙘𝙖𝙩𝙞𝙤𝙣, 𝙬𝙚'𝙡𝙡 𝙣𝙚𝙚𝙙 𝙩𝙤 𝙩𝙖𝙠𝙚 𝙞𝙣 𝙢𝙤𝙧𝙚 𝙘𝙖𝙧𝙨 𝙞𝙣 𝙤𝙪𝙧 𝙬𝙤𝙧𝙠𝙨𝙝𝙤𝙥𝙨 𝙙𝙖𝙞𝙡𝙮, 𝙬𝙝𝙞𝙘𝙝 𝙢𝙚𝙖𝙣𝙨 𝙬𝙚 𝙢𝙪𝙨𝙩 𝙩𝙖𝙠𝙚 𝙖𝙘𝙩𝙞𝙤𝙣𝙨 𝙩𝙤 𝙨𝙖𝙫𝙚 𝙖𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙫𝙚 𝙩𝙞𝙢𝙚. 𝙒𝙚 𝙙𝙤𝙣'𝙩 𝙝𝙖𝙫𝙚 𝙩𝙞𝙢𝙚 𝙩𝙤 𝙨𝙞𝙩 𝙙𝙤𝙬𝙣 𝙖𝙣𝙙 𝙖𝙣𝙖𝙡𝙮𝙨𝙚 𝙩𝙝𝙞𝙣𝙜𝙨, 𝙨𝙤 𝙞𝙩'𝙨 𝙖𝙗𝙨𝙤𝙡𝙪𝙩𝙚𝙡𝙮 𝙣𝙚𝙘𝙚𝙨𝙨𝙖𝙧𝙮 𝙩𝙝𝙖𝙩 𝙬𝙚 𝙝𝙖𝙫𝙚 𝙜𝙤𝙤𝙙 𝙨𝙮𝙨𝙩𝙚𝙢𝙨 𝙩𝙝𝙖𝙩 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙚 𝙚𝙖𝙨𝙞𝙡𝙮 𝙬𝙞𝙩𝙝 𝙚𝙖𝙘𝙝 𝙤𝙩𝙝𝙚𝙧." Frode's words highlight key challenges and opportunities in aftersales: 🔹 The need to have better 𝗰𝗼𝗻𝘁𝗿𝗼𝗹 over the vehicles that visit the workshop 🔹 The need for systems that are seamlessly 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 with each other 🔹 The importance of 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗻𝗴 𝗮𝗱𝗺𝗶𝗻 𝘁𝗮𝘀𝗸𝘀 to focus more on customer retention Want to hear more from Frode about the future of aftersales and how to tackle these challenges? ▶️ Watch the full interview here: https://lnkd.in/d779Seum #Automotive #Aftersales #Efficiency

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗮𝗳𝘁𝗲𝗿𝘀𝗮𝗹𝗲𝘀 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗶𝗻 𝘁𝗵𝗲 𝗱𝗮𝗿𝗸? 🌑👁️ In today's automotive landscape, where new car sales are plateauing, aftersales excellence is no longer a luxury — it's a necessity. But many dealerships struggle with inefficiencies that drain time and harm their aftersales profitability. One of them used to be Auto 8-8, the largest privately-owned dealership in the Northwest of Norway. We’ve spoken to Andrei Bjørnli, who painted a vivid picture of the struggles he used to experience as the Head of Customer Centre: "𝙒𝙚 𝙪𝙨𝙚𝙙 𝙩𝙤 𝙬𝙤𝙧𝙠 𝙞𝙣 𝙗𝙡𝙞𝙣𝙙𝙣𝙚𝙨𝙨. 𝙒𝙚 𝙝𝙖𝙙 𝙩𝙤 𝙜𝙤 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙚𝙫𝙚𝙧𝙮 𝙨𝙞𝙣𝙜𝙡𝙚 𝙖𝙛𝙩𝙚𝙧𝙨𝙖𝙡𝙚𝙨 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧, 𝙨𝙚𝙣𝙙 𝙖𝙣 𝙚𝙢𝙖𝙞𝙡, 𝙩𝙝𝙚𝙣 𝙖 𝙩𝙚𝙭𝙩 𝙢𝙚𝙨𝙨𝙖𝙜𝙚, 𝙖𝙣𝙙 𝙩𝙝𝙚𝙣 𝙤𝙪𝙧 𝙘𝙤𝙣𝙩𝙖𝙘𝙩 𝙘𝙚𝙣𝙩𝙧𝙚 𝙝𝙖𝙙 𝙩𝙤 𝙘𝙖𝙡𝙡 𝙩𝙝𝙚𝙢 𝙤𝙣𝙚 𝙗𝙮 𝙤𝙣𝙚 𝙞𝙛 𝙩𝙝𝙚𝙮 𝙙𝙞𝙙𝙣'𝙩 𝙧𝙚𝙨𝙥𝙤𝙣𝙙. 𝙄𝙩 𝙬𝙖𝙨 𝙞𝙣𝙘𝙧𝙚𝙙𝙞𝙗𝙡𝙮 𝙨𝙡𝙤𝙬. 𝙒𝙚 𝙘𝙤𝙪𝙡𝙙 𝙥𝙧𝙤𝙗𝙖𝙗𝙡𝙮 𝙟𝙪𝙨𝙩 𝙧𝙚𝙖𝙘𝙝 𝙤𝙣𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙥𝙚𝙧 𝙝𝙤𝙪𝙧. 𝘼𝙣𝙙 𝙬𝙚 𝙝𝙖𝙙 𝙣𝙤 𝙞𝙙𝙚𝙖 𝙬𝙝𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙬𝙚𝙧𝙚𝙣'𝙩 𝙗𝙤𝙤𝙠𝙞𝙣𝙜 𝙖 𝙫𝙞𝙨𝙞𝙩. 𝙒𝙚𝙧𝙚 𝙩𝙝𝙚𝙮 𝙪𝙣𝙝𝙖𝙥𝙥𝙮 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚 𝙥𝙧𝙞𝙘𝙞𝙣𝙜? 𝘾𝙤𝙪𝙡𝙙 𝙩𝙝𝙚𝙮 𝙣𝙤𝙩 𝙛𝙞𝙣𝙙 𝙖 𝙜𝙤𝙤𝙙 𝙩𝙞𝙢𝙚? 𝙃𝙖𝙙 𝙩𝙝𝙚𝙮 𝙘𝙝𝙖𝙣𝙜𝙚𝙙 𝙘𝙖𝙧?” The “blindness” that Andrei talks about highlights some fundamental pain points experienced in the aftersales department: 🔹 Excessive time spent on manual tasks that don’t contribute to profitability 🔹 Inefficient and disconnected follow-up processes 🔹 Difficulty connecting customer feedback with operational improvements. Want to hear more from Andrei about aftersales bottlenecks and their potential solutions? 👉 Read the case here: https://lnkd.in/d3nvHndW #Automotive #Aftersales #Autoflows

Digital Aftersales can simplify everything for your dealers and customers, making you unlock extra revenue! Watch the video to know how. #aftersales #digitalaftersales #industrialmanufacturers #machinerymanufacturers

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗮𝗳𝘁𝗲𝗿𝘀𝗮𝗹𝗲𝘀 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗮 𝗽𝗿𝗼𝗳𝗶𝘁 𝗰𝗲𝗻𝘁𝗿𝗲 𝗼𝗿 𝗮𝗻 𝗮𝗳𝘁𝗲𝗿𝘁𝗵𝗼𝘂𝗴𝗵𝘁? 🚗🔧 In 2025, it will be crucial for automotive retailers to recognise the critical role of aftersales for a dealership’s profitability. This week, Axel Graeser, our Commercial Manager for the UK and Ireland, chatted with Anderlea Butters CMktr about the importance of shifting towards prioritising aftersales and customer retention. "It's easier to sell to a customer you've already sold to than it is to acquire a new one … If you can make enough money from your aftersales operations, then what you sell — whether it’s new cars or used cars — it's just bonus on top." 💬 𝗕𝘂𝘁 𝘄𝗵𝗮𝘁'𝘀 𝗵𝗼𝗹𝗱𝗶𝗻𝗴 𝗱𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗯𝗮𝗰𝗸 𝗳𝗿𝗼𝗺 𝗮𝗰𝗵𝗶𝗲𝘃𝗶𝗻𝗴 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗶𝗻 𝗮𝗳𝘁𝗲𝗿𝘀𝗮𝗹𝗲𝘀? One major obstacle is the admin work that the aftersales department is burdened with. 📝📃📔 "The manual work takes away a lot of time from what dealers like to do, and that's to deal with customers, sell to customers, look after customers … If you can remove a lot of that work through automation, you increase your profitability." ▶️ Here's an extract from the interview with Axel #Automotive #Aftersales #Autoflows

"It's easier to sell to a customer you've already sold to than it is to acquire a new one…” And not only is it easier, it’s also far more cost-effective. But knowing that isn’t enough. The question is: How do we actually act on it? Recently, I met with members of the senior leadership team at ag analytics a/s to discuss challenges in the automotive industry's aftersales department. Our conversation covered topics such as improving operational efficiency and rethinking traditional approaches to upselling. During my conversation with Axel Graeser, Commercial Manager for the UK and Ireland at ag analytics, he highlighted what businesses should be doing to maximise aftersales opportunities and how to prevent inefficiencies from getting in the way. Too often, teams are bogged down with manual admin (sifting through spreadsheets, chasing customer history, and piecing together insights from multiple different systems) Automation and having access to the right data changes that. It removes the guesswork, reduces manual effort, and means teams can act quickly and efficiently. Check out the video below for an extract from my discussion with Axel on the aftersales agenda for 2025. #Automotive #Aftersales #Autoflows

Boosting Bicycle Dealer Satisfaction with SMS-iT’s Warranty Claims https://lnkd.in/gxaPFHZj #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

As dealership gross margin orientation shifts, are you driving your dealership from the backend, or are you trying to save your way to maintain profits? #dealerprincipals #absorption #aftersalesmanagers #servicemanagers #techsonthemove #fixedoperations

How is your dealership responding to the swing in orientation of gross margins? Is aftersales driving your business as the tides change or is it an afterthought? #dealerprincipals #absorption #aftersalesmanagers #servicemanagers #techsonthemove #fixedoperations

Read how we transformed a Skoda Dealer's Aftersales in our case study. The Challenge: A Skoda Dealer needed extra resources to handle outbound aftersales calls for MOT, Service Bookings, and Technical Events, along with Service Plan upsells. Our Solutions: 🔹 Additional resource allocation 🔹 Consistent call handling process 🔹 Boosted Service Plan upsells 🔹 Increased booking rates and conversions Key Benefits: 📊 Weekly reports on penetration rates and booking reasons 🔍 Data cleanse activities for updated customer data 🔄 Service Plan upsell leads passed to the Dealer See the full case study for more details: https://lnkd.in/ekJAxjCk #CaseStudy #Skoda #Aftersales #CustomerService #AutomotiveSolutions #DataManagement