LeadsOnline’s Post

Gareth Brickman is in the 🔆 Spotlight 🔆 today! He's been in support roles across awesome startups like Smartly, Sigma, and now Dagster. We've had the pleasure of working with him and the rest of the Dagster team and we're very lucky to feature him. 𝗪𝗵𝗮𝘁 𝗱𝗼 𝗺𝗼𝘀𝘁 𝗽𝗲𝗼𝗽𝗹𝗲 𝗴𝗲𝘁 𝘄𝗿𝗼𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝘀𝘂𝗽𝗽𝗼𝗿𝘁? That support interactions are a one-way street for summoning answers/solutions. Good support is almost always going to be a collaborative exercise that requires mutual cooperation to share information, clarify context and hone in on clues. Sometimes a supporter can know an answer or slam dunk solution off the top of their head (and we get to feel like wizards the rare times this happens!) but most typically we need users to be our partners in cracking their case. 𝗪𝗵𝗮𝘁 𝗮𝗱𝘃𝗶𝗰𝗲 𝘄𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗴𝗶𝘃𝗲 𝘁𝗼 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘀𝘁𝗮𝗿𝘁𝗶𝗻𝗴 𝗶𝗻 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁? Maintain a curious beginner’s mindset throughout. It will give you the confidence to ask probing questions that expand your own learning and understanding, and then provide natural empathy for when you’re helping the learning and understanding of your customers. 𝗪𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗳𝘂𝗻 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗶𝗻 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁? Novelty! In support anything can and will land on your desk. Not everyone has the stomach to be relentlessly confronted with the new and unknown everyday, but for me it’s my joie de vivre. 𝗪𝗵𝗮𝘁 𝗵𝗮𝘀 𝘀𝘂𝗿𝗽𝗿𝗶𝘀𝗲𝗱 𝘆𝗼𝘂 𝗺𝗼𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗲𝗮𝗺? I’ve built two support teams in two very different SaaS verticals and both times I was surprised by the thirst for knowledge, dedication and camaraderie from all of my teammates across experience levels. When a support team is run right there is no tighter-knit and higher-functioning team in an org. Thank you Gareth! -- Know someone we should put in the 🔆 Spotlight 🔆? Let us know! (spotlight[at]usepylon[dot]com)

Attention, brilliant minds of LinkedIn! 🚀 As my tenure at LegalTech Hub has had its final curtain call, I'm on the hunt for my next gig in the legal tech universe. Now, here's the deal: I'm on a quest for the ultimate role, whether it's remote or onsite, and I'm not limiting myself to a specific post code. So, if your company is anywhere between Silicon Valley and the Serengeti, count me in! With my knack for unraveling the mysteries of North American and African markets, I'm like the Sherlock Holmes of legal tech. Plus, I've been known to sprinkle a bit of wit into my data annotations, just to keep things interesting. So, if you're in need of a legal tech aficionado with a global perspective and a side of humor, let's chat! Together, we'll conquer the legal tech world, one witty quip at a time. #LegalTech #NewOpportunities #GlobalAdventure #RemoteOrBust #LetsMakeMagic

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How are you kicking off your weekend? We spent Happy Hour with our legal recruiting friends! It was a great way to end the trip, sitting on a rooftop at Harborview, escaping the Texas heat, sipping guava drinks, and catching up on the latest buzz in legal recruiting out west. What better way to celebrate a productive week and kick off the weekend? #LegalRecruiting #Networking #LegalTech #LegalSoftware

𝗡𝗼 𝗕𝘂𝗹𝗹 𝗡𝗲𝘄𝘀... 🐂 An exciting day at No Bull HQ. Lots of people: 💥 have been asking about future events and how to get involved; 💥 want to receive and share No Bull insights; 💥 want to find ways to drive value, build relationships and collaborate (ideally to drive change in legal), without the bull... So, we're excited to launch the 𝗡𝗼-𝗕𝘂𝗹𝗹𝗲𝘁𝗶𝗻 - a newsletter to help you keep in touch and informed in line with the above aspirations, supporting those responsible for legal operations/strategy! Intro episode is out today and you can sign up using this link: https://rebrand.ly/NoBull. We will aim to share insights from the events, from the team (below), from special guests and attendees. Events-wise, in September, again with our friends at Montresor Legal, we are planning a No Bull: 💥 legal ops workshop; 💥 GC dinner; and a 💥 law firm partners' dinner. The theme for each will be 𝗪𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴 - as redefined with purpose and without the bull. How can everything be working well - processes, ops, value, relationships, DEI, health... and happiness? Please let us know if you want to join us or receive the output. Happy Friday, folks! cc Denis Potemkin, Jo Gustafsson, Neil Smith, Daniel Heymann, Justin Turman 🚀, Christopher Service, Claudia Bass, Gabriela Maclean, Joshua Blake #lawyers #legaloperations #legaltechnology #legalinnovation #generalcounsel #nobull

Attend first-ever Partner Summit 2024 in Sydney this June, where Actionstep is a platinum partner with with Lawyers Weekly! 🎉 Explore the agenda and be part of this exciting event shaping the future of the legal industry. Learn more here: https://okt.to/fCE6kR #PartnerSummit #LawyersWeekly #partner #lawyer #legalpartner #law #legaltechnology

Heading into the weekend, park your troubles here… 🤔 Your legal team is overstretched, under-resourced and heading into summer breaks? 🤔 You still want to fix process leaks, people problems and tech opportunities? 🤔 You want to maximise value for your clients AND happiness for your team? Team LexSolutions has you covered. Drop me a line and let’s chat next week. ❤️👊🏽 In the meantime, take ONE MINUTE to walk with me in the meadow and then go enjoy your weekend! ❤️ #lawyers #generalcounsel #legaloperations #legaltechnology #wellbeing Denis Potemkin, Jo Gustafsson, Christopher Service, Neil Smith, Daniel Heymann, Justin Turman 🚀, Matthew Angel

🚫 Is productivity coming to a halt due to overwhelming phone calls and emails? 📞📧 Embrace superior productivity with CaseLocker! Boost efficiency, streamline communication, and keep your team on track. ➡️ Schedule a demo today at CaseLocker.com! #legaltech #attorney #lawfirms

Starting in a new in-house role can be overwhelming. There is so much to learn, and also - because in-house teams are often leanly staffed - new team members are expected to start meaningfully contributing as soon as possible. Here are a few questions to ask when you join a new in-house legal team, or become a company's first lawyer, to set yourself up for success. What questions would you add to this list? Any other tips for success?

A lot of what we do is create insight that helps enteprises mitigate risk of bad behavior. Well, one area of bad behavior is burning out our teams. Let’s take this as seriously as we do the rest of our work.