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Amit C.

IT Security Architect | ServiceNow & Splunk Expert | Problem Solver | SecOps Specialist | Risk Management | IT Audit & Compliance Professional | Vulnerability Management

8mo

Panos Siozos LearnWorlds I am writing to express my deep dissatisfaction with the treatment I received during a recent phone call with one of your representatives, Youssef Lamnouar. Today, I had the unfortunate experience of interacting with Mr. Lamnouar, and I must say that his behavior was entirely unacceptable and unprofessional. During our conversation, Mr. Lamnouar displayed a complete lack of willingness to listen to my concerns and address the issues I was facing with your service. Instead of providing assistance or attempting to understand my perspective, he resorted to threats of terminating my free 30-day trial, which was both unwarranted and distressing. I hope you have a recording of the call and can listen to it. As a prospective customer exploring your services during this trial period, I expected to be treated with respect and courtesy. However, Mr. Lamnouar's demeanor left much to be desired, and his hostile attitude only served to exacerbate the situation. Furthermore, I am left questioning the standards of professionalism upheld by your company if individuals like Mr. Lamnouar are permitted to interact with customers in such a manner.

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