Ledge Inc.’s Post

As many manufacturers face the challenge of an aging workforce, capturing and transferring valuable knowledge to new team members is crucial for maintaining productivity and quality. Here are three recommendations to capture and transfer knowledge effectively: -Document Processes: Create detailed documentation of existing workflows and procedures. This ensures consistency and provides a reference for new employees. -Mentorship Programs: Pair seasoned employees with new hires to facilitate hands-on learning and immediate knowledge transfer like the apprenticeship program at the Manufacturers' Association. -Use of Technology: Implement digital tools to record and share expert knowledge, making it easily accessible for future training. At Ledge Inc., we offer comprehensive support to ensure this transition is seamless and effective. Our team specializes in documentation support and providing the tools necessary to capture this critical knowledge. Let us help you preserve your expertise and train your next generation of skilled workers. We often talk about quality systems like ISO 9001 and while certification is a great step in the journey, taking the next leap forward is critical. Improvements like information capture and transition plans are the natural result of a strong QMS. learn more here - https://lnkd.in/eFDCqiQa

🌟 Why Quality Training is Essential 🌟 In today's competitive business landscape, quality is not just a goal—it's a necessity. That's why investing in quality training is crucial for individuals and organizations alike. Here's why: 1. **Enhanced Performance:** Quality training equips professionals with the knowledge and skills needed to consistently deliver high-quality products and services. By understanding best practices and industry standards, teams can streamline processes, minimize errors, and maximize efficiency. 2. **Customer Satisfaction:** Quality is directly linked to customer satisfaction. By investing in training, organizations demonstrate their commitment to delivering products and services that meet or exceed customer expectations. Satisfied customers are more likely to become repeat customers and advocates for your brand. 3. **Risk Reduction:** Quality training helps identify potential risks and vulnerabilities in processes early on, allowing for proactive mitigation strategies. By addressing issues before they escalate, organizations can avoid costly errors, recalls, and reputational damage. 4. **Competitive Advantage:** In a crowded marketplace, quality can be a key differentiator. Companies that prioritize quality training are better positioned to stand out from competitors, attract new customers, and retain existing ones. Quality becomes a strategic advantage that drives business success. 5. **Continuous Improvement:** Quality training fosters a culture of continuous improvement within an organization. By empowering employees to identify opportunities for enhancement and implement solutions, teams become more agile, adaptive, and resilient in the face of change. Investing in quality training is not just an expense—it's an investment in the long-term success and sustainability of your organization. By prioritizing quality, you lay the foundation for growth, innovation, and excellence. Join us on a journey towards excellence through quality training. #qualitytraining #investinquality #continuousimprovement

The Direct Impact of Training on Business Growth When employees receive relevant and high-quality training, they become more competent in their jobs. This increased competence translates into: 📈 Improved productivity 💲Higher quality outputs ✅And increased customer satisfaction. By consistently delivering exceptional products or services, your business can gain a competitive edge and attract more customers. Well-trained employees are better equipped to adapt to changes in the industry. They can quickly learn new technologies and industry trends, enabling your business to stay ahead of the competition. Training also encourages innovation to help employees think critically, and creatively, and find new ways to solve problems. We can help with training which results in your business growth To get in touch or to read about the benefits of training your staff, follow the link: https://lnkd.in/d_8UFsz7 #Training #BusinessGrowth

Are you building a business case for customer service training? Our blog may help! We discuss 5 important considerations when looking to secure stakeholder support and investment. Read more 👉 https://lnkd.in/e-k3VsGy

With BPAQuality365® QMS software on Microsoft 365 https://lnkd.in/dakGcjVM , users become active participants in improving the quality of products and services across different devices and platforms, such as phones, computers and discussions, enabling the future of work and reaching smart quality, https://lnkd.in/dakGcjVM How to Learn Quality Management: Resources for Continuous Improvement and Quality Planning, https://lnkd.in/dTVE-BGS #qualitymanagement #opex #sixsigma #dmaic #lean

At #PremierBPO, we know a skilled and empowered #workforce is the key to exceptional customer experiences (CX). However, a McKinsey & Company study found that only 25% of respondents saw a business performance improvement from training!   That's where we come in.    We're thrilled to share how Premier BPO's commitment to need-based training empowered our client to achieve outstanding results. They faced a tight deadline for #ISO certification and risked a shutdown without it.    Our multi-pronged #solution included condensed, targeted training modules, personalized coaching, and interactive training sessions that delivered successful ISO certification, an 85% increase in Net Promoter Score (#NPS), and a highly skilled and confident team.    Trisha Angela Cuenco exemplifies our top-notch training expertise, molding our #team to meet even the toughest challenges. We recently received a Silver Award at the TITAN Awards 2024 for Management Training. Read more: https://lnkd.in/dj4b3RpK   Let's discuss how Premier BPO's award-winning training can transform your #CX! Contact us: https://lnkd.in/d8d2zUqq #Award #Winner #Training #CustomerExperience #Client #Success #Outsourcing #BPO

Let me explain Why I love helping SMEs deliver service excellence SMEs often have competitors who are much bigger Corporate Organisations I can relate to this. As a small training provider, Turner Corner Learning Solutions is often competing for work against the large Training Providers. And I'm always ready for that challenge! 💪 I'm sure SMEs will agree with me, that bigger doesn't equate to BETTER! Yes bigger organisations often have the budget to employ a big training team with a variety of specialisms to help them provide ongoing training for their teams SMEs on the other hand may not have an inhouse trainer or if they do, it's usually 1 Trainer who is often kept busy delivering training to new starters and providing technical training to help everyone have confidence in processes and any technology they use 𝗕𝘂𝘁 𝗦𝗠𝗘𝘀 𝗵𝗮𝘃𝗲 𝗺𝗮𝗻𝘆 𝗮𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲𝘀: 𝗔𝗴𝗶𝗹𝗶𝘁𝘆 & 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆: SMEs can quickly adapt to changes in the market, customer preferences, or industry trends. They often have fewer layers of bureaucracy and shorter decision-making processes compared to large corporations. 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀: SMEs are typically closer to their customers, allowing them to offer more personalised service and build stronger, more meaningful relationships. 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗶𝘁𝘆: Without the rigidity of corporate processes, SMEs often have more freedom to experiment and innovate. Employees in smaller companies may have more opportunities to contribute ideas and work on a variety of projects. I could go on and on, but hopefully if you are an SME Leader, you will agree with the above. I'm passionate about helping companies build Brand Loyalty and outshine their competitors by delivering internal and external service excellence, and this is absolutely more achievable within SMEs. I'm absolutely about championing the great work SMEs do If you are an SME Leader - can you think of another advantage which makes you outshine your bigger competitors? - Shout about it in the comments ----- I'm Jacqui (The Customer Service Dancing Queen) and I help companies deliver service excellence which makes their customers feel like doing a happy dance. I develop the customer service skills of all internal teams, as every employee impacts the service delivered to your customers. Let's chat Best Customer Service Training Provider UK 2024/25 & 2023/24

Accuracy versus Precision It's something I found myself thinking a lot about as Insight Revenue builds out our training courses In measurement, accuracy is how close you get to the target. Precision, by contrast, is how closely your measurements cluster together. Ideally, you have both. Worst case scenario, you miss the target every time but in a very precise way One example is when you're trying to craft some cold outreach. Various tools make it relatively easy to precisely personalize outreach by role, by company, by background, by industry - in almost countless ways Identifying the business problems that somebody might be dealing with, on the other hand, can seem risky - after all, most people don't make public what they're working on today. And so it can seem safer to tell them about your solution (you can be very precise here). With a bit of luck, the customer then puts two and two together I would, however, argue that this is then inaccurate - you're missing the target in a very precise way So you want to make sure that any training makes it easier for everybody to get the big things right And the big things might always be a little different and so we would recommend that any enablement is based on a superior understanding of the customer. This means reviewing calls and open-ended conversations with customers as well as internal people (the senior people as well as the people who spend time on implementation) Because the real risk is asking people to follow a method that isn't quite fit for what the customers are asking for: being precise but utterly inaccurate We're going to make sure we avoid that in the training we are creating

An example helps illustrate their practical use. #SixSigma #OperationalExcellence #ContinuousImprovement