Ledge Inc.’s Post

No surprise to see a head rolling at Boeing. But read further in the article to see the biggest surprise. Boeing is creating a new role of SVP Quality! Am I the only one who would have expected Boeing to always have had such a role! I think this is a great reminder that quality should report directly into the board of an organization. We can always talk about how quality is the responsibility of everyone, but reality is that the board are ultimately responsible, so best that they hear the truth early and unvarnished. #quality #qualitymanagement #qualitycontrol #qualityexcellence #boeing

Want to avoid operational & quality failures? Watch as Oscar Combs provides five lessons from the Boeing 737 Door Failure that organizations should consider within their #operations and #QualityManagementSystems. #QualityControl #SupplierQuality

Excellent article about Boeing's crisis of trust, confidence, and loyalty based on far too many safety issues during the last several years with its passenger aircraft. Will take years for the company to recover, and the right kind of vulnerable leadership to enable it to do so. In my mind Boeing has lost its way. I wrote about many of these same points in my latest Substack post, the link to which I'll put in the comments.

https://lnkd.in/eDKvKGu6 As a regular customer who flies on their planes, I am glad to see Boeing is finally beginning "Quality Standdowns." The article has a link to their Immediate Action Plan. #quality #qualityassurance #crisisleadership

"[Employees are told that safety is the top priority] 'but then they see airplanes being pushed out with work not being finished.'"   That was an observation from a member of the independent panel that recently reviewed Boeing's safety culture (as reported by the WSJ).   Boeing is certainly not the first company to have sent conflicting signals to its workforce about the importance of product or service quality. And it surely won’t be the last.   Cases in point: Contact centers that stress the importance of customer satisfaction, yet measure service reps primarily on call handle time.  Or businesses that emphasize the value of customer feedback, yet do nothing after soliciting it.   You can’t create a quality-focused, customer-centric business by declaration.  Rather, it must be reflected in every aspect of the workplace -- from how you hire and train, to how you measure and reward, to how you manage and govern.   https://lnkd.in/e2C2j8Br   #CX #CustomerExperience #CustomerService #Leadership #Quality #Boeing #CustomerCentricity

It has not been a good year for Boeing, and as, I have always said - a Company with a crisis is 75% more likely to face another crisis 30 days later. Why? Added Scrutiny, just like this. The FAA’s six-week audit of Boeing and Spirit AeroSystems, prompted by the January 5 incident involving a new Boeing 737-9 MAX aircraft, found multiple instances where the companies allegedly failed to comply with manufacturing quality control requirements. The FAA identified non-compliance issues in Boeing’s manufacturing process control, parts handling and storage, and product control. The FAA has halted production of the Boeing 737 MAX, is exploring using a third party to conduct independent reviews of quality systems, and will continue its increased onsite presence at Boeing’s facilities. Boeing must also address the expert review panel report findings that examined Boeing’s safety culture. #Boeing #safetyculture #scrutiny #crises

Boeing has released several new products in recent months, including the 737 MAX 10, which is the latest addition to their popular 737 family of aircraft. However, recent incidents have raised concerns about Boeing's safety practices and manufacturing quality. In January, an incident involving a blown-off panel on a Boeing 737 Max 9 jet led to FAA grounding and questions about manufacturing processes. Reports of safety issues with the 737 Max have also surfaced, raising questions about Boeing's safety culture. While Boeing is working with regulators to address safety concerns, recent events have cast doubts on its safety practices. Amid these challenges, Boeing faces financial impacts from the Max 9 grounding and market share concerns. Delays in the 777X program and supply chain disruptions affecting the 787 Dreamliner add to its challenges. Despite new orders and deliveries, concerns linger about product quality, particularly with the Dreamliner The above was automatically generated by our next-generation search engine. Stay ahead of the curve and effortlessly follow the trends that matter most to you with our next-gen application. contact us for more information at: info@deepsearchlabs.com or visit our website: https://lnkd.in/giRaZWiW #AviationSafety #AerospaceIndustry #RiskManagement #ComplianceIssues #CorporateIntelligence

If bad news doesn’t get to the top, and those who speak up are punished or ignored, what kind of product quality is expected? "‘This Has Been Going on for Years.’ Inside Boeing’s Manufacturing Mess. Outsourcing worried engineers and sparked battles over quality before a door plug blew out on an Alaska Airlines plane midflight... Spirit "threw a pizza party for employees to celebrate a drop in the number of defects reported. Chatter at the party turned to how everyone knew that the defect numbers were down only because people were reporting fewer problems… On the Spirit factory floor, some machinists building planes say their concerns about quality rarely get conveyed to more senior managers, and that quality inspectors fear retaliation if they point out too many problems.”  Boeing Spirit AeroSystems #qualitymanagement #executiveleadership #managementlessons #data #manufacturingindustry #employeefeedback #retaliation #productquality #defectmanagement #denialmanagement

Just watched "Boeing: Last Week Tonight with John Oliver."📺 A comedic take, yes, but it unveils a case study that perfectly illustrates the importance of blending Quality and Customer Experience (QualityCX) in the aviation world. ✈️ Let's dissect using the 5 Whys from the Quality Management toolkit to perform a Root-Cause Analysis: 1️⃣ Why did the MCAS system failure lead to tragic crashes? A single sensor's failure could disastrously tilt the plane down. 2️⃣ Why was such a critical system left vulnerable? To cut corners on costs, sidelining the intrinsic value of safety and reliability. 3️⃣ Why prioritize cost over safety? A fierce race to outdo Airbus put speed and economy before comprehensive safety evaluations. 4️⃣ Why the rush? A shift towards a profit-centric culture post-Boeing and McDonnell Douglas merger overshadowed the legacy of engineering mastery. 5️⃣ Why did regulatory oversight diminish? A drive for deregulation allowed Boeing more control over its safety checks, diluting external scrutiny. The crux? A glaring reminder that an organization's mission and vision must deeply embed Quality and CX as foundational pillars. 🌟 This saga shows how straying from these principles can lead to devastating consequences. Solutions on the Horizon: Boeing's journey ahead should realign with these core tenets: ✔️ Reignite a safety-first culture, where Quality and CX are not just buzzwords but the essence of operational excellence. ✔️ Harness customer feedback as the guiding star for improvement, ensuring that every innovation directly addresses user needs. ✔️ Foster cross-departmental synergy, breaking silos to champion a holistic approach to quality and customer satisfaction. ✔️ Celebrate Quality and CX milestones, reinforcing their pivotal role in shaping a safer, customer-centric future. In essence, let's champion a culture where every decision, big or small, reflects a commitment to quality and customer well-being. Because, in the end, it's not just about staying ahead in the race but ensuring everyone aboard reaches safely. 🛫🛬 #Boeing737Max #QualityManagement #CustomerExperience #SafetyCulture #Leadership #Culture #QualityCX #QCXsynergy #QualityManagement

After incident followed by incident, followed by yet another incident, Boeing decided to oust their Head of the 737 line, Ed Clark, replacing him with Katie Ringgold. Boeing is now saying that their commitment is to delivering the highest safety and quality standards, as their customers "demand and deserve nothing less." I believe we should be asking: What were they committed to earlier? and: Is replacing the Head of one aircraft line going to be enough for an organization so troubled with quality issues lately. Obviously, leaders pay for an organization's mistakes, but - is he the only one to blame? Quick assessment / conclusion: Never cut corners on quality delivered to your customers. Never ever. Full stop. Read more here about the story: https://lnkd.in/dkTXYpgT #airsafety #boeing #quality