How will you know if your people “get it”? At Disney, the second major place I focused my time, energy, and attention was training and development of our people. The biggest piece of this that most companies miss is that training is only half of the equation. After training your people you must enforce your training. This comes down to have clearly defined standards, and holding people accountable to those standards every single day. Stop practicing on your customers, and start testing your people internally. If you want to learn how to create a training and enforcement process, learn how at Cockerell Academy! https://lnkd.in/gnuzDgN #disney #disneyworld #training #traininganddevelopment #stage #speaker
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Taylor Swift...knows
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When I was promoted to oversee operations at Walt Disney World, I didn't fully understand the intricate details of every department. There were times I felt totally out of control. But you know what I learned? You don’t have to know everything. https://lnkd.in/eb6mEn6w
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The proof of what your legacy is will be what people say when you are not in front of them. Do you do what you say you will do? Do you make a difference? Can people approach you? When you do the right things people notice.
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Learn it....Do it....Teach it. We need less bosses and more teachers....Lee
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Today, Jody and I look at the inner workings of the hospitality industry and what we can learn from it regardless the industry you are in. https://lnkd.in/eYzgd4qu
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Gwen Levey🌙 on Instagram: "As I’ve said before, you have EVERY right to be against ab*rtion for yourself, but you have NO right to tell others what they can and can’t do with their own bodies & lives. The ramifications of these bans go beyond your own personal beliefs about a medical procedure that should remain safe & legal for all who seek it. #womensrights #feminism #women #foodforthought"
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