Sometimes in our restaurants we get so focused on the big goal we forget to celebrate along the way.
I've previously been guilty of this, therefore I've made it my intention this year to be celebrating those little wins.
Your restaurant might not be #1 on TripAdvisor this week but have you improved on last week, or last month?
If so, celebrate it.
Your staff retention might not be at 100% for the quarter, but is it up on last quarter?
If so, celebrate it.
Your NPS might not be where you want it, but are you making strides in the right direction? Have you gone from 4.2 to 4.3?
If so, CELEBRATE IT! 🍾
Celebrating the little wins along the way is how we get the continuous positive reinforcement to keep us on track for the big goals.
It stops us giving in altogether.
I'm 10 years off achieving my big goals, and when I do I'll be another 10 years off achieving my bigger goals.
But along the way there are wins to celebrate.
Yesterday I ticked over the 8k followers mark and also gained this little badge.
Top F&B Operations Voice.
It was never my goal, and frankly still isn't.
But it does reinforce I'm on the right path.
And that's enough.
That's worth celebrating over a hot cup of coffee ☕️ 👌
Head of Customer Service - People Delivery at Sainsbury's
3moOh, these are great. I’ve seen them playing on large screens at the welcome services