Les-Ann Woolcock, CRME, CHIA’s Post

"It's All in the Details" Remember that conversation with a server in the restaurant, a life story from the cab driver, some local phrase you were taught by the hotel worker that made people around feel a little happier to hear something common from the foreigner? All these moments you will remember forever, its is something you cannot buy, it is something not everyone is able to receive - moments of truth. Guest`s behavior is changing a lot and so fast, with a greater emphasis on experiences rather than material possessions. Creating memorable moments aligns with this shift, satisfying guest`s desire for unique and meaningful experiences. Paying attention to small details, providing personalized service for guests can indeed transform an experience into a positive memory one by demonstrating care and a commitment to excellence. Here are some specific examples: The Michelin-starred restaurant Eleven Madison Park in New York City is known for its exceptional service. They often surprise guests with thoughtful gestures like customized menu items or parting gifts, elevating the dining experience. The Ritz-Carlton Hotel Company is renowned for its personalized service. They keep detailed guest profiles to anticipate and fulfill individual preferences, making each stay memorable. A hotel that takes note of guests' preferences, such as their preferred room temperature, pillow type, or favorite beverage, and ensures these are ready upon arrival. Creating a personalized experience for your guests is not just an option, it's a necessity. #hospitality #momentsoftruth #memorablemoments #personalizedservice #HOTL752 Sara Harrel

The old school way of looking at hotel F&B is over Because things like this just don't fly anymore; --> "Our in-house guests want..." --> "But what about breakfast" --> "Dial '0' for to Room Service" --> "This is our all day dining restaurant" Instead you have to change your mindset like this; --> Build for the local community --> What about lunch and dinner too? --> Make ordering easy, add a digital option --> Create engaging stories Forget what you've always done Choose to think differently Who agrees 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

The old school way of looking at hotel F&B is over Because things like this just don't fly anymore; --> "Our in-house guests want..." --> "But what about breakfast" --> "Dial '0' for to Room Service" --> "This is our all day dining restaurant" Instead you have to change your mindset like this; --> Build for the local community --> What about lunch and dinner too? --> Make ordering easy, add a digital option --> Create engaging stories Forget what you've always done Choose to think differently Who agrees 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

In-room dining has become an integral aspect of the hotel experience, offering guests the luxury of enjoying restaurant-quality meals within the comfort and privacy of their rooms. A seamless booking process is crucial in enhancing the overall guest experience, ensuring that guests can easily and quickly make their reservations. However, one of the ongoing challenges in this domain is maintaining the quality and temperature of food during delivery. With the integration of electric food warmer hot boxes, hotels can not only enhance the guest experience but also drive Food and Beverage (F&B) revenue. Read about our latest blog here - https://lnkd.in/g4W8sJ9R 𝘚𝘵𝘢𝘺 𝘍𝘶𝘯. 𝘞𝘰𝘳𝘬 𝘞𝘦𝘭𝘭. 𝘊𝘳𝘦𝘢𝘵𝘦 𝘖𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. #inroomdining #electricfoodwarmer #portablefoodwarmer #hotelfoodandbeverage #hotelfoodandbeveragedevelopment #hotelfoodandbeverageservice #hotelequipment #hospitalityequipment #hospitalitymanagement #hotelmanagement #fnbmanagement

#THAinsights -11 Solo diners offer a unique opportunity for restaurants. They can fill those tricky spaces like the last bar seat or a corner table, and are often more open to exploring the menu—sometimes even spending more than they would in a group. These guests usually appreciate a peaceful, unhurried dining experience, making them the perfect audience to highlight new and creative dishes. #thehoteladviser #hotels #resorts #guestexperince #foodandbeverage #solodiner #chef #innovation #hotelconsultant #restaurantconsultant #hotelowner #restaurantowner Image Courtesy - Meta AI

🌟💼 "Elevating Service Standards" In the world of hospitality, excellence is not a goal; it's a standard. From polishing silverware to anticipating guests' needs, attention to detail is the hallmark of exceptional service. What's one small gesture that can turn an ordinary dining experience into something extraordinary? Let's raise the bar together! 🚀 CTA: Share your insights in the comments! Hashtags: #ServiceExcellence #HospitalityStandards #CustomerExperience

Hotel etiquette discussion between me and my sister : Imagine dining at a hotel where the experience begins with a refreshing finger bowl before your meal. This simple yet thoughtful gesture not only promotes cleanliness but also significantly enhances the overall dining experience. It's the small details like this that demonstrate a hotel's commitment to guest comfort and satisfaction. Incorporating finger bowls can elevate the dining atmosphere, making guests feel more cared for and appreciated pre and post meals both. What are your thoughts on this practice? Have you experienced this in your travels? I'd love to hear your insights and stories. #Hospitality #CustomerExperience #DiningExcellence #HotelService #GuestSatisfaction #TravelTips #AttentionToDetail #ServiceExcellence

Operators should develop an understanding of the concept of the paradox of choice to understand how American guests make menu item selections. So, allow me a crash course in this psychological concept. There are two prevailing components to the paradox of choice. One is that the more options one has, the less satisfaction they’ll feel upon making a choice. The other is that when presented with an overwhelming number of choices, also known as “choice overload,” people often just fall back to their usual choice rather than trying something new. Understanding the paradox of choice will help an operator tackle a key task: streamlining their menus to improve the guest experience, the kitchen team experience, and control costs https://lnkd.in/g2nGQR3S #menu #restaurant #bar #hotel #hospitality #KRGHospitality

Managing Director Morgan Layton shares his insights into Miami's diverse culinary scene in his latest article. His exploration of both new-age fine dining and classic establishments highlights the evolving demands in the hospitality industry. At Comhar Partners, we understand the need for visionary leaders who can navigate this dynamic landscape. Learn more about how executive recruiting plays a crucial role in shaping the future of hospitality below!

𝐇𝐨𝐰 𝐜𝐚𝐧 𝐲𝐨𝐮 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮𝐫 𝐡𝐨𝐭𝐞𝐥 𝐤𝐢𝐭𝐜𝐡𝐞𝐧 𝐩𝐫𝐨𝐟𝐢𝐭𝐚𝐛𝐥𝐞 𝐰𝐢𝐭𝐡 𝐠𝐮𝐞𝐬𝐭𝐬 𝐨𝐫𝐝𝐞𝐫𝐢𝐧𝐠 𝐚𝐫𝐨𝐮𝐧𝐝 𝐭𝐡𝐞 𝐜𝐥𝐨𝐜𝐤? 🤔 At SUPPER we understand the daily struggles and challenges in hotels, and we've come up with a solution: an all-encompassing food system that's simple, smart, and safe, meeting the industry's needs without compromising on meal quality. Get to know our system via the link below. 👇🏼 Start transforming the hospitality industry with SUPPER. Contact us to learn more! 💬 🐿️ #SUPPER #hospitality #efficiency #foodsystem