Hospitality specialist leading a team that gives you direct, actionable insight for meaningful change
Let’s pause for thought on Pepper Lunch… Those of us in Asia might be a bit more familiar with a brand born in Japan with stores across the region. The reason I’ve been mentioning them more frequently is not just because Troy Hooper is an all star CEO leading their North American business but Pepper Lunch is hitting the right notes on both consumer and operator levels 🎯 Bullseye on consumer demand for freshness - cooking at your table is as fresh as it gets 🎯 oomph on consumer demands for customisation hits the spot ✅ Simple operations with a combination of proprietary technology and low skill requirements ✅ Kit format elements to ensure menu execution is repeatable with labor challenges The North American leadership team have injected high levels of energy and positivity into the business along with their depth of expertise. The market is tough but a combination of consumer centricity on experience and operator simplicity on execution is without doubt the common denominator of those winning right now
CEO who values the perspective of all who are willing to unite to exceed expectations. Driven to bring value every day.
#4?!? WHAAAT?!?! I have truly never been more shocked in my entire life! Pepper Lunch Restaurants has been not only named a Fast Casual Top 100, but was ranked by a committee of trade press, industry vendors, and brand executives as #4 among the 2024 class! 15 months ago almost no one in the industry had heard of our incredible brand of 30 years with 516 (463 then) locations in 15 countries. They certainly didn’t know we had been open in North America for 6 years with 7 stores. But today the industry certainly has said they see us, they are paying attention to what we are doing, and more importantly how we are doing it! This is acknowledgement that our teams insanely hard work is being noticed! That how is more important than how many! Congratulations to the entire global team for being the best, the most passionate, and the most consistent brand group I know! Thank you to the committee, this incredible community of leaders, and to our team who deserve this recognition for their hard work, dedication, and passion for the mission they bring everyday! Congratulations to so many of our friends who deservingly made the list and everyone who plays a part in making this community so amazing! Here is the full report: https://lnkd.in/eUH4e5ti #fastcasual #restaurantindustry #restaurantsuccess #restaurantfranchising #franchiseopportunity
