Levee’s Post

There are three key areas where leveraging #AI in daily hotel operations will provide a significant increase in the overall satisfaction level of the guest experience: generating content, personalization, and sentiment analysis. In this article, Nadav Cornberg of Virdee takes a look at how #ArtificialIntelligence will make the guest stay more pleasurable and help hotel staff through these mechanisms. #hoteltech #hoteltechnology #hoteloperations

Here at Handy.ai we’re learning every step of a hotel guest’s journey – and the check-in experience is one of my favorites. In my opinion, check-in is a magic moment when the real vacation or any journey starts, and it’s in our hands to make it as smooth as possible🏨 🔑 There are a few key elements that matter most to the guests (according to research that actually resonates with my top of the list): - Efficiency: waiting in a hotel lobby isn't anyone's idea of fun. - Information: guests want to know all the ins and outs of their stay, from amenities to breakfast times and room service details. Now, for hotels, it's a bit different: - Efficiency + Staffing: speeding up the process and reducing the labor costs (sounded crazy just a few years ago in pre-AI era, right?) - Services + Upsells: It's vital to understand each guest, offer additional services, verify reservations, and maybe even provide room upgrades for a better experience. Our team has developed a solution for both sides of this relationship: Welcome our personalized AI Concierge! It’s of course powered by AI, and streamlines the check-in process while maintaining a human-like experience through personalized messages, exclusive offers, and unique responses to questions. So, your guests will be able to check in remotely and won’t get bored queueing at your reception, and at the same time, their experience won’t lack the human touch cause Handy.ai is a genius of personalization and will not hesitate to connect a human to the guest. Interested in implementing something exciting in your hotel or know someone who can be? DM and I’ll be happy to share the details with you 🏆 #AI #Handyai #AIConcierge

Introducing artificial intelligence into the hospitality industry brought about so many promises – such as improved guest experiences, more efficiency, cost savings and much more. But where is AI having the biggest impact in hospitality? How is it affecting relationships with OTAs? The demand for particular hotel types? The types of amenities on offer? CBRE’s Rachael Rothman, CFA, ISHC, Jack Corgel, and Christine Bang have taken a closer look, outlining their expectations and predictions for what might lie in store. https://lnkd.in/eYWF_vdR #hotelindustry #hoteltechnology #hospitalityindustry #hospitalitytechnology #AI #artificialintelligence Hotel-Online

The AI hotel of the future will be a place where human and machine intelligence work together to create seamless and personalized experiences, supported by an adjacent AI-workforce. The AI operating system engages data scientists, AI, and robotic engineers in collaboration with hospitality experts to deliver service innovations through hyper-segmentation and lifestyle programming. It drives innovation by empowering guests to minimize food waste, reduce carbon footprint and decrease energy consumption; advancing health and well-being through smart applications that facilitate sleep, remote diagnostics and curated food and beverage; and fosters a culture of ownership among employees who are fairly compensated for the creation of Large Language Models (LLMs).    Read the article to learn about how it works for individual travelers, families and groups from our CEO Alexander Mirza, CTO Sahar Cain, and our partner in hospitality AI, Gurvinder Batra, CTO of KiwiTech a global technology firm. This is a preview of our forthcoming book, Reimagining Hospitality: Building the AI Hotel of the Future (Forward by Rakesh Gupta, CEO of Kiwitech). #technology #artificialintelligence #ai #hospitality #future

In our innovative collaboration with Alexander Mirza and Gurvinder Batra, we're proud to present the 𝐀𝐈 𝐇𝐨𝐭𝐞𝐥 𝐨𝐟 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞, a groundbreaking initiative that redefines the essence of hospitality. At the heart of this concept is a deep recognition of intelligence, not just as the realm of smart technology, but as a dynamic interplay between human cognition and artificial intelligence. This model taps into the vast potential of human intelligence, creating an environment where employees are empowered to explore new frontiers of thinking and creativity. It's a space where the familiar boundaries between human ingenuity and machine efficiency blur, fostering a unique synergy. Here, employees don't just perform tasks; they engage in a continuous journey of discovery, encountering new ways of thinking and creative problem-solving that are novel to both humans and machines of today. As we dive into the details of this visionary hotel in our article, we invite you to see it as more than just a concept for the future. It's a living, breathing model that paves the way for a hospitality industry where inclusivity, intelligence, and interconnectedness redefine what it means to work and stay in a space that is constantly evolving and inspiring. #technology #intelligence #hospitality #innovation

A fascinating glimpse into the future of hospitality in an article by Gurvinder Batra, Alexander Mirza, and Sahar Cain. From AI-driven travel planning to personalized event experiences, the piece explores seamless guest interactions. The operational core, including a "Talent Engine" and data-driven reservation systems, adds depth to the discussion. Addressing responsible AI use, the article delves into privacy, bias, job displacement, accessibility, and data ownership. An insightful read on how AI is reshaping the landscape of hotels and guest experiences. #AI #HospitalityInnovation

Hoteliers can't afford to miss the next wave of #AI. Some brands have seen a 600% increase in guest engagement, a 35% increase in Net Promoter Score and a 56% savings on brand quality audits using AI-powered messaging. By harnessing AI efficiently, hotel marketers can improve and personalize the entire guest experience while enhancing the staff experience, reducing costs and boosting profit margins.

Interesting look at trends using #AI to help improve the guest experience and operational efficiency in the hospitality sector, including customized chatbots that are venue / location optimized. #futureofbusiness

Will AI really change how hotels operate? It’s a hot-button issue, and for good reason: AI is evolving in leaps and bounds, and hotel leadership must reckon with the technology to avoid being potentially left behind. With many hospitality businesses already integrating AI into their daily operations, now is the time to investigate what AI can do for you — and where it can help you differentiate yourself from the competition. Innovation should always elevate, taking us one step forward than what we previously thought possible. AI’s use in hotels doesn’t end with customer service chatbots: it can find applications in room service, payments processing, systems replacement, and far more, showing us a future for guests that changes the game: #Hotels #Hospitality #HospitalityIndustry #AI #Tech #Innovation #HotelTech

#AI is evolving by the day, but is it the answer the #hospitalityindustry is looking for? Read this piece on how AI is shaping the future for guests and owners, with commentary from MDO's Jason Freed, Hyatt Hotels Corporation's Raymond Boyle and PolyAI's Yan Zhang. #HOTELS #hotelnews #hospitality #hospitalitynews #hotelindustry #technology