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What a painful story🥹 The Tale of Company A and Company B Company A had a loyal customer, Sarah, who ran a boutique. Over time, Company A's customer service declined—emails went unanswered, and orders were delayed. Frustrated, Sarah tried Company B after seeing a promotional email. Company B impressed her with prompt responses, on-time delivery, and a personalized thank-you note. They even followed up to ensure her satisfaction. Feeling valued, Sarah switched to Company B and recommended them to others. Company A lost a valuable customer due to poor service, while Company B gained loyalty through excellent customer care. What is so this story for?? Day 25: Offer Exceptional Customer Service Bullet Points: 🌸Prioritize customer satisfaction 🌸Train your team 🌸Implement a feedback system 🌸Respond promptly to inquiries 🌸Go the extra mile The lesson: Exceptional customer service is key to retaining customers. To make sales, your customer service has to be top-notch. Don't forget, one happy customer is worth a million more than 20 are yet to be in the marketplace. #storytelling #contentmarketing #salesstrategies #salestips #customerservice #customersupport #digitalmarketing

How is your customer service? The holiday rush is coming, and your customer service game needs to be stronger than ever! In this episode, I’m talking about how great customer service can directly boost your sales during the busiest time of the year. https://lnkd.in/eAUZeEXK As a small business owner who's been through the Christmas craziness, I'm sharing my top 10 tips for handling customer service like a pro. You'll learn: ➡️How to stay calm when messages are flooding in ➡️The importance of quick responses (and how to manage them) ➡️Why taking things personally is a no-go ➡️ Smart ways to use social media for customer updates ➡️ How to set up systems that save you time and stress Whether you're selling products or services, these practical tips will help you turn great customer service into increased sales. ⁉️What is the most stressful customer service situation you’ve had and how did you handle it?? 🥰 Remember, happy customers don't just buy more - they become your best advertisers. Let's make this your best Christmas season yet! #customerservice #commnication

Happy Customer Service Week. May we treat them better 🙏 as they keep us growing. Landing your first customer for your business? Growing and keeping your existing customers? Find new customers? Getting ghosted by customers? I would have written a whole blog post but who am I to even think am an expert 🤔 😅 in that space . Anyway selling and acquiring customers is everything, we are always selling and buying everyday, we cannot get out of it, we only have to be better at it everyday. Rule of thumb 👍 if you wouldn't buy as a customer never sell or buy that product/service. A Happy customer = ?

Become the Chick-fil-A of Your Industry with a Mystery Shop! ☎ Think about the value of a new client. Are you sure poor customer service isn’t costing you business? ➡ Common customer service mistakes we see: ➡ Bored or distracted tone ➡ Incomplete or unfriendly greetings ➡ Lack of empathy for clients in need ➡ Poor product knowledge ➡ Would top-notch service turn your clients into raving fans? Consider This: 🎯 86% of consumers say great service turns one-time clients into brand champions. Just like Chick-fil-A’s unbeatable experience, your business can shine too! 89% of consumers are more likely to repurchase after a positive service experience. ➡ Transform your business with a Mystery Shop: ➡ A mystery shop on your customer service team ➡ Insightful analysis by Sales Coach Brooke Birkey ➡ Immediate actionable steps ➡ Training to boost acquisition by 20% This offer is only available until Friday at 5 p.m.! Don’t miss out! Get your baseline now and start leveling up your customer experience! https://lnkd.in/gMbqX6SW 👉 Sign up today for your mystery shop!

Exceptional customer service isn't just a department; it's the heart of your business. Here's why it matters: 1️⃣ Builds loyalty: Satisfied customers are more likely to return and recommend your brand. 2️⃣ Enhances reputation: Positive experiences create a strong online presence. 3️⃣ Drives sales: Happy customers are more likely to make additional purchases. 4️⃣ Increases efficiency: Well-trained customer service teams can streamline operations. How are you prioritizing exceptional customer service in your business? #customerservice #customerloyalty #businessgrowth #customerexperience Have a fabulous Saturday!

Following up with a customer strengthens trust and builds lasting relationships. Let's step inside and discuss it. Slide this carousal and go to this depth. P.S. Don’t forget that a quick follow-up can turn a one-time buyer into a loyal customer! Keep the conversation going, and you’ll see the benefits in customer satisfaction and business growth. Sumaya Binte Islam

Ensuring your customer service aligns with your set standards is crucial to stand out in a competitive market. Go beyond the basics and implement exceptional customer service practices that truly make an impact. Here's how to stand out! 🔝 ☑ Transparent Communication- Clearly communicate the returns and risks involved, leaving no room for misunderstandings. ☑ Informative Approach- Provide your customers with the knowledge they need to make informed decisions. ☑ Realistic Promises- Ensure your commitments are aligned with what you can truly deliver, building trust and credibility. ☑ Customer-Centricity- Place your customers' needs and satisfaction at the core of your operations. ☑ Empathetic Engagement- Build trust by understanding customers' unique needs and offering personalized solutions. Adopting these strategies will enhance your customer service and give you a competitive advantage. Follow EchoApp for more such insights! 👋🏼 Amit Sengupta

🔧 Why Customer Service is Still Your #1 Asset! 🌟 Customer service isn't just a department, it's the backbone of your business. 💪 It's what turns first-time buyers into loyal customers and sets you apart from the competition. 🛠️ In this month’s blog, we’re breaking down why top-notch customer service is more important than ever and sharing tips on how to keep your customer service game strong. 💬🔥 Don't miss out! Check out the full article to learn how to make every customer interaction count. 📈✨ https://lnkd.in/e_YRADuU

Exceptional customer service isn't just a checkbox on a to-do list; it's the cornerstone of any successful business. Prioritizing it isn't just about keeping customers happy—it's about building lasting relationships, fostering loyalty, and creating advocates for your brand. When you consistently go above and beyond to meet the needs and exceed the expectations of your customers, you're not just providing a service; you're making a statement about your commitment to excellence. In today's competitive landscape, where options abound and attention spans are short, exceptional customer service is the key differentiator that sets you apart and propels your business forward. So, let's make it a priority to deliver nothing less than exceptional service every single time. 🫱🏼🫲🏼 #CustomerFirst #ExceedExpectations

Just finished the course “Customer Service Foundations (2020)”! Check it out: https://lnkd.in/gM7UTnCz In this course "Customer Service Foundations (2020)", in this I learned essential components of delivering outstanding customer service. The course focused on defining excellent customer service, understanding the value it brings, creating a service vision, and techniques for building rapport with customers, whether in person, over the phone, or via digital channels such as email or SMS. One of the key takeaways for me was learning how to exceed customer expectations by actively listening, identifying both practical and emotional needs, and going the extra mile in every interaction.  Throughout the course, I also gained essential problem-solving skills, including how to take ownership of customer issues, manage feedback, and handle challenging situations, such as dealing with upset customers. The practical techniques, such as the attitude anchor and partner technique, were immediately applicable and helped me improve the quality of customer interactions. Additionally, the course placed a strong focus on fostering customer loyalty by making clients feel valued and appreciated. My experience during the course was highly positive. The material was clear and easy to understand, making it suitable for both beginners and experienced customer service professionals. I appreciated the practical examples and real-world applications, which made it easier to grasp the concepts. I would highly recommend this course to anyone looking to improve their customer service skills, whether they are new to the field or seeking to enhance their current abilities. Overall, the course not only reinforced foundational skills but also provided advanced strategies for managing difficult situations and maintaining a positive customer experience, which I believe are crucial for building long-term customer loyalty.