Lexus of Woodland Hills’ Post

Have you considered using video in your service department to thank customers for their visit and request reviews? 📹✨ Check out this fantastic example from Coast Nissan! It's an excellent way to provide a direct line for customers to reach you with any questions and boost your reviews. Video messages enhance customer satisfaction, builds loyalty, and make your service department stand out! 🌟🔧🚗 Quickpage

In today's competitive job market, standing out as a customer service professional is crucial. Highlight your strong communication skills, ability to problem-solve, and experience in handling customer inquiries efficiently. Showcase your positive attitude, empathy, and willingness to go the extra mile to ensure customer satisfaction. 📞💬🛍️ #CustomerService #CommunicationSkills #ProblemSolving

The little things mean the most💭🩶 Customer service is the heart of every single thing I do in my job. Customer compliments for the store mean the most but when they personal it puts a smile on my face. To feel appreciated in the role you do makes everything that little better. Home Bargains #homebargains #customerexperience #customerservice

My years of Operations and Customer Service could be just the answer you need to be part of your team.

Years ago, as the Nokia Service Manager, I faced one of the most significant challenges of my career. Successful global brands place great emphasis on customer satisfaction with their products or services, as it directly impacts sales. At that time, the customer satisfaction rate of Nokia's regional service centers under my supervision was alarmingly low. The standard rate of customer dissatisfaction ranges between three to five percent, but my region was grappling with a dissatisfaction rate of approximately 12 percent. Despite implementing various strategies, the monthly survey reports from Nokia's survey center showed little to no improvement, leading to serious discussions about my potential dismissal. In response, I independently hired a team to survey Nokia customers and analyze the data. The findings were revealing. Two primary factors were driving the high dissatisfaction rate: 1. Sales centers, in an effort to boost sales, made promises to customers that the service centers could not fulfill. This created unrealistic customer expectations, and when these expectations were not met, the service centers were blamed. 2. The rules and standards of the service centers needed to be aligned with the cultural and economic context of the societies they served. A uniform set of standards and regulations could not be applied universally across different consumer societies. These insights helped us understand the root causes of dissatisfaction and informed our approach to addressing them effectively.

Meet Michael, one of our passionate sales consultants at Chadstone Kia. With years of experience and a dedication to customer satisfaction, he's here to share some valuable tips to make your car buying journey smooth and enjoyable. Watch the video to learn more about his insights and expertise.

Thrilled to dive into the dynamic world of customer service within the realm of car sales! 🚗💼 As someone deeply passionate about enhancing customer experiences, I believe that in an industry where trust and satisfaction are paramount, exemplary service isn't just a bonus – it's a necessity! From the initial inquiry to the final purchase, every interaction is an opportunity to not only meet but exceed expectations, leaving a lasting impression that fosters loyalty and drives referrals. Whether it's going the extra mile to find the perfect vehicle, providing transparent and honest communication throughout the process, or offering post-sale support that goes beyond the transaction, every touchpoint is a chance to build trust and establish a foundation for a long-lasting relationship. 👥 In today's competitive market, where options abound and consumers are empowered with information, exceptional customer service isn't just a value-add – it's a competitive advantage. By prioritizing the needs and preferences of our customers, we not only differentiate ourselves from the competition but also create advocates who will champion our brand and spread positive word-of-mouth. Let's collaborate to elevate the car-buying experience, setting a new standard for customer service in the automotive industry. Together, we can transform transactions into meaningful connections and turn satisfied customers into lifelong ambassadors. 🤝 #CustomerService #carsales #BuildingRelationships

Did you know that good customer service can increase customer loyalty by 80%? I recently had an issue with my phone and I was worried about the hassle of getting it fixed, I walked into the brand office where I purchased the phone expecting a long wait and a hefty bill 😀😀and I was expecting to pay for the service. However, the customer service representative pleasantly surprised me by collecting my phone and saying, "This repair is on us, absolutely free!" Her friendly tone and warm smile made my day. What struck me most was the brand's commitment to customer satisfaction, even after the initial sale. This experience increased my loyalty to OPPO brand and showcased excellent customer service is indeed the backbone of every successful business. Kudos to this brand for setting a high standard. These are takeaway points I learned from my experience: ✅ Customers satisfaction drives loyalty: OPPO commitment to customer satisfaction has earned my loyalty and demonstrating the long-term benefits focusing customer experience in business strategy. ✅ Friendly tone and empathy matter: The customer service representative warm and friendly tone made a significant difference in my experience, highlighting the importance of emotional intelligence in customer-facing roles. ✅ Surprises can delight customers: The brand exceeded my expectations by offering a free repair, showcasing the power of surprise and delight in customer experience. What can we learn from OPPO approach to customer service? Share what you learned in the comment section, I will be happy to read and learn! #customerloyalty #customersatisfaction #customerexperience #hiring #customerservice

When I first started in customer service, I often felt overwhelmed and frustrated by the constant stream of customer queries. It seemed like an endless challenge to keep up and provide the best service. However, I soon realized that I needed to adopt a new approach to succeed and enjoy my role. By focusing on five key principles, I transformed my experience: 1. Listening actively to understand customer concerns. 2. Being empathetic to show genuine care and understanding. 3. Communicating clearly to avoid misunderstandings. 4. Resolving issues efficiently to ensure prompt solutions. 5. Following up to confirm satisfaction and build trust. Implementing these tips not only helped me resolve customer issues more effectively but also made me enjoy my interactions with them. Now, I thrive on the satisfaction of helping customers and turning their challenges into positive experiences. The journey from frustration to fulfillment has been incredibly rewarding, and I’m grateful for the growth I’ve achieved.

For all my peers in the F&I Department, I will start to writing about good practice in the F& I Department. Today’s First Article is about the benefits of a good transition: Customer Satisfaction: When the transition from sales to F&I is smooth and seamless, it creates a positive experience for the customer. They feel valued and taken care of, which leads to higher levels of satisfaction. A well-executed transfer ensures that the customer's needs are met, their financial options are explored, and any concerns or questions are addressed promptly. This builds trust and confidence in the dealership, enhancing overall customer satisfaction.