Liferay’s Post

The 2023 Gartner CIO survey identified excelling in customer experience as the top critical outcome for digital technology investments by power and utility CIOs. As market demands continue to evolve, utility companies are recognizing the need for modern, event-based customer information systems to meet these demands. To support this mission, Gartner Industries has just released our Market Guide for Utility Customer Information Systems, along with the companion Market Snapshot 2024: Customer Information Systems. These resources provide valuable insights into the advantages and functionality of customer information systems. Power and utility CIOs can leverage this information to better understand example CIS vendor offerings and make informed technology decisions. Gartner clients can access these resources here: https://lnkd.in/emhyYQzv and https://lnkd.in/ex_PiGU4 A massive thanks to Jo-Ann Clynch and Lloyd Jones for their leadership on this important topic. Together, let's deliver exceptional customer experiences in the power and utility industry! #gartner #customerexperience #digitaltransformation #utilityindustry

Excited to share that Qualtrics has been named a Leader in the Gartner® Magic Quadrant™ for Voice of the Customer report once again. The 2024 report, found here, assesses 10 VoC providers, placing Qualtrics highest and furthest in “Ability to Execute” and “Completeness of Vision”. The report provides a comprehensive overview of the global VoC market. Access here to read more about Qualtrics’ capabilities, according to Gartner, and how Qualtrics is investing to meet and exceed customer needs in the future. Download the report here - https://lnkd.in/gk-WQ3V3

In a new article for MyCustomer, Gartner experts Brad Fager, Eric Keller, John Quaglietta and Kathy Ross share the top trends and challenges for customer service and support leaders in 2024. Learn more here: https://bit.ly/3U0ppfy #GartnerCSS #CustomerService

What's your best bet in buying better tech? The real experience of your peers. The Gartner Voice of the Customer for CDPs is where to start. In our blog, discover the report, including how it's designed, how it helps brands and what trends emerged (and of course, check out ActionIQ's top spot). https://hubs.li/Q02qz12N0

Magnolia has been recognized as a Visionary The 2024 Gartner Magic Quadrant for Digital Experience Platforms (DXPs) evaluates various platforms driving digital content delivery and highlights current industry trends. Use the Magic Quadrant to identify vendors that meet your company’s needs. 🌟 Thrilled to be a Visionary! Magnolia Shines in Gartner’s Magic Quadrant for DXPs 🌟 Magnolia, once again, claims its spot as a Visionary in the 2024 Gartner Magic Quadrant for Digital Experience Platforms (DXPs). 🚀 Their unwavering commitment to innovation and customer success shines through! It’s worth downloading the report to • The strengths and cautions of various DXPs on the market to help you find the right DXP for your business • The current industry trends for DXPs and how they’re impacting businesses around the world And WE as Arvato Systems are thrilled to be a Magnolia Platinum Partner 💙💚 🔗 https://arva.to/XoYk2 #MagnoliaCMS #DXP #Innovation #CustomerSuccess

Our Top Digital Trends for 2024 study highlights an emerging trend of post-purchase strategies and customer retention, with 66% of all customer experience management priorities focused on post-purchase. Perficient has expertise in data strategy, post-purchase, and AI-driven customer experience to boost loyalty and retention while accurately measuring its impact on customer lifetime value (CLV). Dive into the insights from digital leaders by downloading the report here: https://lnkd.in/e3Ea86QW

NelsonHall's "Global CX Services Market Forecast: 2024-2028" report by Ivan Kotzev is now available! This comprehensive report is a valuable resource for various professionals: - Sourcing managers monitoring the #CX Services industry for leading vendors - Executives identifying CX Services vendor presence by service line and geography - Vendor marketing, sales, and business managers analyzing market sizes and growth rates - Financial analysts and investors specializing in the support services sector Access the report here: https://lnkd.in/eSDjXrJe #CX #CXservices

🔎 Ever thought your competitors could be your secret weapon for success? 🔍 The telecom industry is evolving rapidly, and staying ahead means more than just knowing your competitors - it's about anticipating their next moves. Here's how you can leverage Competitive Intelligence to drive your success: #Proactive Market Positioning: Identify emerging trends and opportunities before your competitors do. #Enhanced Customer Experience: Use insights to tailor your offerings and improve customer satisfaction. #Recognised Expertise: Proudly featured in Gartner’s Top 10 Market Guide for Competitive and Market Intelligence Tools, WatchMyCompetitor empowers you with real-time data to stay ahead. At WatchMyCompetitor, we don't just provide data; we are dedicated to empowering telecom leaders with actionable intelligence. 👉 Curios about how we can help you lead the market? Let's chat! #businessintelligence #telecommunication #telecom #MarketInsights #Telecomleaders #marketintelligence #CompetitiveIntelligence

Gartner Tech Growth & Innovation Conference brings together Gartner experts and industry peers to equip high tech and technology executives and their teams with insights, expert guidance and the practical tools that they need to achieve their revenue growth and customer retention priorities in a fast-paced and evolving market. Don’t miss your chance to attend my presentation "Accelerate Your Digital Marketplace to Drive Better Buyer Engagement". Register now before it’s too late: https://gtnr.it/486Wgmg #GartnerTGI #HighTech #HT #TechMarketing #GTM

Want to compare the various Digital Experience Platforms (DXPs) – and see which one best fits your #business needs? Get the 2024 Gartner® Magic Quadrant™ for DXPs here: https://lnkd.in/exmDpCBH #dxp #digitalexperienceplatform #contentmanagement #digitaltransformation #techtrends #businessgrowth #enterprisesolutions #digitalstrategy #customerexperience #techinsights #gartnerreport #digitalbusiness #technologysolutions #businessoptimization