Lindsey Heiserman’s Post

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Owner, Speaker, Life Coach, Corporate Wellness Consultant, TEDx speaker

Is there anything more adult than having your routine furnace maintenance turn into a "red tagging?" To be fair, I kinda knew it was coming. But I want to take this opportunity to share what I love about Air Mechanical Inc. I've been in the client service business my entire life from grocery stories, gas stations, rec center, gyms and now my own business and I respect good service and I become a repeat customer. (they have replaced my water heater, toilet, air conditioner and now furnace) ✅ Their scheduling can be done automatically on their website or you can call. ✅ If you need a special time, they will work to make that happen. ✅ The tech calls when they are 15 mins away AND they send a picture of the tech via text message with their information. (which being a female alone at home, is important to me for safety purposes). ✅ They are professional, tell you exactly what is wrong and don't try to oversell you (in my experience). ✅ Their process from tech, sales person to install is always smooth and fast. ✅ Their started a membership program which has helped me to remember my maintenance appointments and get my appliances serviced. ✅ Everyone is nice and personable. Shout out to Ian who showed up and said "I've been to your house before, you have gymnastics stuff on your ceiling." Yes, yes we do (we have a pull up type rig on our ceiling). Even though he delivered bad news, we had great conversation and I trust his recommendation. I like to think about the way other companies do business in order to inspire me in my business. They have a great customer booking system, smooth and thorough day of service communication and bottom line - they do a good job.

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