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In a world obsessed with AI and digital channels, it's easy to forget the power of a simple phone call. Surprisingly, it's still the go-to channel for most customers, especially when dealing with complex issues or emergencies. Why? Human connection, empathy, and real-time problem-solving. Don't underestimate the impact of a friendly voice on the other end of the line. Here's Why the Phone Is Still the Customer's Go-To Channel: https://lnkd.in/g_6EYe_w #CustomerService #CustomerExperience #PhoneCalls #HumanConnection

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Tami Richard, MBA

Strategic CFO @ LineOne | Designer @ Uniquely Copper | Volunteer Mentor @ SCORE

2mo

I couldn't agree more.

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