Lisa Thomson’s Post

80% of companies believe their #service levels set them apart from their #competition. In reality, only 8% of #customers believe that. Bain & Company (a top-tier management consulting firm) did an extensive study of companies in America and found that the percentage of companies who believe their service level sets them apart from their competition was 80%. But, when Bain & Company reversed the tables on their research and went out and asked the clients of those companies what they thought about their service … just 8% of their customers believed the company actually exhibited a higher level of service than their competitor. 80% vs 8% … that difference is both profound and scary. So, what should your company be working on? I would recommend you start looking at what causes such a vast gap between the perception of 80% versus the reality of 8%. A great place to look for answers to that question is Google; that is where I start when I am preparing a program for my clients. I simply type in the Google search bar: “#Complaints about XYZ Company” and start reading. A while back, the results for a financial organization I was working with, had one Google reference, listing 416 complaints. Ouch! Just recently I found these comments about a company I was working with: They are the #worst company to deal with. They didn't follow through on their #promises. They won’t return my calls or answer my emails. The employee I worked with was #rude, #arrogant, and continuously misleading. I wouldn't wish this experience on my worst enemy or the devil himself. Don't do business with these #idiots. A recent Google study revealed that online reviews impact 67.7% of respondents' purchasing decisions. Be so good your company can’t be ignored. Be so good your customers will tell others. Be so good that your company is what all others are compared to. #CustomerService #Leadership #Business #Marketing #CustomerRelations #SeekingExcellence #Management

Are you getting the tech experience you desire? Don't settle for less! Your time is precious, and tech should empower, not slow you down. Embrace tech challenges! Assumptions and poor communication are common culprits in tech issues. Let's break the cycle! As Einstein wisely noted, "You cannot solve a problem with the same mind that created it." - Einstein https://lnkd.in/e_tEyvCm #TechProblems #EmpowerYourTech #TimeSaver #TechSolutions #CommunicationMatters #EinsteinQuotes #TechExperience #EfficiencyMatters #EmbraceChallenges #ProblemSolving

Recently, a client told me, 'Wish we would have spoken to you a year ago; we would have taken a different strategy.' In just 35 minutes, we were able to pivot their strategy—a testament to how quickly impactful decisions can be made. ⏰ This marks the third time in the past year that I've helped businesses gain a fresh perspective, leading to strategic shifts. It's truly rewarding to apply my career learnings to diverse challenges across different industries. A well-rounded career not only broadens our understanding but also enhances our ability to impact the entire customer journey. ✨ Excited to see what changes we can inspire next! #expertnetworks #businessstrategy #consulting

[𝐓𝐡𝐞 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐃𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲, 𝐄𝐪𝐮𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐈𝐧𝐜𝐥𝐮𝐬𝐢𝐨𝐧 (𝐃𝐄𝐈) 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐢𝐧 𝐝𝐫𝐢𝐯𝐢𝐧𝐠 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐠𝐫𝐨𝐰𝐭𝐡 𝐚𝐧𝐝 𝐟𝐨𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭] 👉 In today's dynamic business landscape, it's crucial for organizations to understand that DEI serves as a catalyst for growth, both in terms of financial success and building meaningful relationships. 👉 By embracing DEI, businesses not only enrich their organizational culture but also gain a competitive edge in the market. This means unlocking new markets, inspiring innovation, and ultimately driving revenue growth. 👉 𝐃𝐄𝐈 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐚𝐫𝐞 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐣𝐮𝐬𝐭 𝐛𝐮𝐳𝐳𝐰𝐨𝐫𝐝𝐬 𝐨𝐫 𝐜𝐡𝐞𝐜𝐤𝐛𝐨𝐱𝐞𝐬 . They have the transformative power to shape a prosperous future for both businesses and communities. 👉Furthermore, effective stakeholder engagement is essential for sustainable success. By understanding the perspectives, needs, and aspirations of our diverse stakeholders, we can build trust, foster loyalty, and establish long-lasting partnerships. 𝐉𝐨𝐢𝐧 𝐮𝐬 𝐨𝐧 𝐭𝐡𝐢𝐬 𝐞𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐣𝐨𝐮𝐫𝐧𝐞𝐲 𝐚𝐬 𝐰𝐞 𝐞𝐱𝐩𝐥𝐨𝐫𝐞 𝐭𝐡𝐞 𝐬𝐲𝐧𝐞𝐫𝐠𝐢𝐞𝐬 𝐛𝐞𝐭𝐰𝐞𝐞𝐧 𝐃𝐄𝐈 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬, 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐠𝐫𝐨𝐰𝐭𝐡, 𝐚𝐧𝐝 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭. Let's work together towards a more inclusive, sustainable, and prosperous future for both businesses and communities! #DEI #SocialSustainability #CSR #StakeholderEngagement #InclusiveFuture #BusinessGrowth #SustainablePartnerships 📅 March 17th, 2024 🕙 9am - 5pm 🎫 https://lnkd.in/eRSmUHZE

Embarking on a consulting career might feel like navigating through an endless ocean at first. So, let's decode the essence of what consultants do with a simple yet powerful framework: The Consulting Matrix. Imagine a grid, with one axis representing the diverse industries you might dive into—healthcare, technology, retail, and more. The other axis reflects the spectrum of topics you'll tackle, from strategy and operations to digital transformation. This matrix is your map to the consulting world. Generalist vs. Specialist: Navigating Your Path Starting as a generalist, you'll sample a wide array of projects, broadening your horizon but with limited say in your initial assignments. On the flip side, becoming a specialist means honing in on a specific area, bringing deep expertise to the table. Building Your Consulting Toolkit: Regardless of the path you choose, certain skills are indispensable: - Problem-solving and Analysis: Unraveling complex issues to find viable solutions. - Client Relationship Management: Building trust and understanding to manage expectations effectively. - Data-driven Recommendations: Leveraging data to back your strategies. - Effective Communication and Presentation: Articulating ideas clearly and compellingly. Are you just stepping into the consulting sphere? Pinpoint your position in the matrix and share your aspirations! For the veterans out there, what wisdom would you pass on to the new torchbearers? #consulting #careergrowth #consultantlife #strategy #businesstransformation #problemsolving

From the Peripheral Thinkers™ Founder... If you get your information from the same sources 1. You limit your perspectives. 2. You assimilate into that source's standards. 3. You will, one day, find yourself stuck shin-high in 💩. Here's why...

Change can be hard, but businesses need to embrace it to grow and adapt to changing conditions. Two key points to consider: - Quick wins lead to buy-in and confidence that change can be made quickly. - Getting your employees on board with the change is much easier when positive, tangible results are achieved in a short time frame. #Leadership #ChangeManagement #ResultsDriven

It has come to our attention that McKinsey & Well Company website (mckinseywell.com) posing as a global consulting firm, has copied and displayed over 350 market research report titles and their descriptions originally published by Fairfield Market Research website (https://lnkd.in/dC7nAF7V). This is unauthorised breach of IP and Good Will created by Fairfield Market Research and a criminal intent to sell reports by using our IP and Good Will McKinsey & Well Company website (mckinseywell.com) have copied publised our reports content and put them up for online sale on their website. Their is a clear criminal and malicious intent to sell market research reports by coping content from Fairfield Market Research website which do not belong to them and misleading the client. We have never known or dealt with McKinsey & Well Company before and have no business relationship with them. We want to warn and caution the Internet at large that McKinsey & Well Company website (mckinseywell.com) are not authorised to display, promote or sell reports published by Fairfield Market Research . McKinsey & Well Company website (mckinseywell.com) has copied content from Fairfield Market Research to promote its website to cheat and mislead the clients and this it is a serious breach of our IP. Their actions are misleading and thus can cause you financial loss. Any one dealing with them should be careful and do it at your own risk, and Fairfield Market Research will NOT be liable for losses incurred if you choose to deal with McKinsey & Well Company (mckinseywell.com) or its promotors. We have written to McKinsey & Well Company to remove our reports from their website and issue a written apology, we are waiting to hear from them. Let me also warn the internet this McKinsey & Well Company is nothing to do with the famous McKinsey company either. Stay Safe! McKinsey & Well Company LinkedIn Page - https://lnkd.in/dWtfQ8Rv McKinsey & Well Company, as per Companies House - https://lnkd.in/dTcWkyAG McKinsey & Well Company #marketresearch #mckinseyandwell

Success isn't just a destination; it's a journey of growth. Embrace every challenge, learn from setbacks, and share your knowledge. Celebrate not only the achievements but also the lessons learned along the way. 🚀 #pmgconsulting #globalb2binsights #marketresearchfirm #prioritymetricsgroup #metrics #research #consult #experts #pmgresearch #businessgrowth #motivational #DigitalEmpowerment #GrowLeadAchieve #DigitalInnovation #EmpowerDigitalExperiences

Discover transformative impact by working with a high performance consultant. Curious? Let me dive in! With a focus on clarity, resilience, and congruence, we guide individuals and organizations toward their highest potential. Through strategic goal-setting, resilience-building, and leveraging flow states, we empower you to unblock limitations and achieve unparalleled results. Our tailored programs prioritize precision, alignment with values, and tangible outcomes, ensuring you and your teams operate with purpose and impact. Elevate your performance and unlock your true capabilities with our expert guidance. If this sounds like just what you need, click the link in my bio to discover more! #HighPerformance #ThePerformanceSociety #Consulting #HighPerformanceConsultant