Litmos’ Post

🎉 We did it! We delivered our very first Moggie to a customer! 🎉 This morning, we reached an exciting new chapter – our very first Moggie has officially landed with a customer! 🐾 The journey to this moment has been an incredible adventure, full of triumphs and challenges. From those initial concept sketches to countless prototypes, our team has poured their hearts into bringing Moggie to life. There were sleepless nights spent troubleshooting technical hurdles and moments when we had to pivot and adapt to overcome seemingly impossible obstacles. But we wouldn't be here without the unwavering support of our amazing backers. Your belief in Moggie from day one fueled our determination to push forward, even when the path was uncertain. Whether it was through encouraging messages, thoughtful suggestions, or constructive criticism, you've been instrumental in helping us refine and perfect Moggie. Thanks to the invaluable feedback from our early testers, we've made some significant improvements: 🔋 Battery Life Boost: We extended Moggie's battery life by 30%, so it now lasts an impressive four weeks! 📈 Enhanced Data Features: We've added a weekly summary of your cat's data, plus the ability to ask cat-centric questions to our very own CatGPT. 📊 Improved Data Views: You can now access historical data more easily, and our testers helped train our machine learning by tagging activities, boosting activity accuracy. This milestone isn't just a win for our team; it's a win for everyone who's been part of this journey. Seeing Moggie in the hands of our first customer fills us with immense pride. It is a powerful reminder of what we can achieve when a community comes together to support innovation. We send a hearty thank you to our dedicated team, incredible backers, and everyone who provided feedback along the way. We're thrilled to continue this journey, to keep growing, and to make a lasting impact on the cat care industry. Here's to many more milestones ahead! 🚀 #TeamWork #Milestone #CustomerSuccess #Innovation #Moggie #StartupJourney

Everybody please give it up for Marilena Kapiri 👏 Head of Customer Success here at Propello 🚀 She very kindly found some time in her busy schedule to answer some burning questions. Find out more about our customer success maestro below! #PropelloCloud #TeamPropello #customersuccess

At WaitWell support isn't just a promise, it's a commitment.✨ We're overjoyed to hear such glowing feedback from one of our valued partners. Providing excellent support and delivering results swiftly is at the core of what we do. #customersuccess #customerservice #datanalytics #reporting #partnersuccess #yyctech #innovation

Exciting Update! Over 100 customers have joined us for a special learning journey. Laura, our Customer Success Manager, leads our onboarding webinars in EN, NL, and FR. 📅 Hosted each month, these webinars offer a virtual tour of Bizzy's features. Perfect for newcomers or those looking to update their knowledge, you'll explore our key functionalities, practical use cases, and the latest updates. Enhance your Bizzy experience without missing a beat. Are you a customer? Catch you at our next session! #leadgeneration #salesprospecting #bizzywebinar #customeronboarding

At Cubigo, we believe that a personal touch makes all the difference! In today's episode of the #AskCubigoAnything series, Grant Lubsch, our Technical Customer Success Analyst, shares why on-site visits are a crucial part of our implementation process. Got a question about how we work or what we do? Drop it in the comments below and we might answer it in our next video! 👇 #SeniorLiving #CubigoTeam #CubigoCare #CustomerSuccess #EmployeeInsights

Imagine this: You've just been appointed as a Director of Customer Success. Exciting, right? But now, you're probably wondering, "Where do I start?" 🙄 ZapScale hosted an enlightening webinar on "How to Excel as a First-Time Customer Success Leader?" featuring insights from Raman Bindra (CS Director, Recruiterflow) and Mausmi Ambastha (Co-founder & COO, ZapScale). Here are the key takeaways: ✨ Key steps to take in your first days as a CS leader ✨ Crucial tasks to prioritize ✨ Mastering the essentials: People, Processes, and Product ✨ Moving beyond quick wins to drive long-term growth and sustainability Dive into the full sesh here 👉 https://lnkd.in/g__r5GGY #CustomerSuccess #CustomerSuccessLeader #Webinar

One of my FAVORITE things about being a Performance Engineer has NOTHING to do with the numbers/charts/data. Having meaningful conversations about the wins and losses of the week, structures, process, people are the most impactful. Understanding the data and charts is easy. The rest isn’t. At Lotpop, Inc., we believe in being a partner in your dealerships, not a vendor. This is also why we meet WEEKLY to discuss these things. Not just when you need it. Get a demo today! #Lotwalk powered by #Lotpop

I had one of those magic moments you get when you're building a new company a couple of weeks ago. They are rare enough and very important to celebrate and acknowledge .. so here goes: It was a moment when you saw a small glimpse of the thing that you had in your head, an aspiration for the company you achieved. When we setup Brightbeam, we set out with an ideal of being the most helpful company. Initially, it felt funny to say out loud, but Phil, Brian and I really did believe that's what we wanted to be. But, you need to see it happening. Especially when I'm knee-deep in deliveries, onboarding new customers, employees and all the things you have to do and it's sometimes hard to get the head up. One of our first customer phase 1 deliveries went ok. I wouldn't have said it was amazing. So, we came up with a plan on how we might make it much better. We persevered with some of the key challenges and spoke to the users about how we might go from an ok tool to something that really helped them do their work better. Our second release was MUCH better. The people in customer service were getting a lot of value and utility from the AI assistance tools. I bumped into someone from their Sales and Marketing team recently who was hearing so many great things from the Customer Service team she was only disappointed that they didn't start their AI experiments in her area. It was such a good boost to see how our helpfulness to go further helped us learn more about how we would deliver more effectively from the first release, but also how much it affected the users. It's easy to set out with an ideal. But, you do need to see evidence of that as you go. So a mini celebration when I heard this, it is great when a customer is enjoying using the solution you've delivered and finding it useful .... I truly believe you have to celebrate the wins!