Liveops, Inc.’s Post

Outsourcing customer service has evolved significantly, making it a cost-effective way to deliver exceptional customer experiences. The Liveops VirtualFlex platform leverages a decentralized model with independent agents, expanding your talent pool, saving costs, and ensuring prompt, high-quality service. Reassessing your customer service outsourcing strategy with Liveops can enhance both customer satisfaction and your bottom line. DM to learn more. #betterCX #fasterCX #CX #BPO #outsource #customerservice #outsourcedcustomerservice

Efficient call deflection strategies enable businesses to promote self-service and improve customer experience while freeing up support agents and reducing costs associated with the high volume of calls. #CX #CXGlossary #CallDefletction #CustomerExperience #CXAgent #SelfService #Simplify360

ServiceSims℠ Challenge Series | By trial and error, your customer service representatives will learn why some service techniques work while others don’t. Here's what your team will learn. https://hubs.ly/Q02PSGnD0 #servicerecovery #iratecustomers #CX #communications #servicetechniques

🚨 Customer service failures can teach us valuable lessons! Dive into our infographic showcasing some of the biggest blunders in the history of customer support and discover what went wrong and how to avoid similar mistakes. Let’s learn together! 💡 #CustomerService #CX #Infographic #LessonsLearned

Freddy Copilot is excited to announce the latest tool that will help you streamline your customer support experience. With just a single click, you can now see all the critical details of any ticket, allowing you to focus on resolving issues faster than ever. Check out #genAI today to learn more about all the features available and improve your #CX. Click here to get started: bit.ly/4cezso6

#Didyouknow that 83% of customers expect to resolve complex problems through a single person? Read how our outsourced customer service solutions are helping our clients achieve higher first call resolutions and build customer #loyalty. https://hubs.ly/Q02vbl4y0 #DYK #FirstCallResolution #customersupport #customerexperience #CX #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch

What complicated or cumbersome processes do you put your customers through? Take a walk in your customers’ shoes and experience everything they go through. Take time to go through the process rather than look at it on paper or a whiteboard. Depending on the type of business you have, you can pick up the phone and call customer support, go through your online checkout process, experience what it takes to become a new customer, and fill out the “paperwork” your customers must complete – the word paperwork being a metaphor for anything your customer must do when doing business with you. And while you’re at it, do the same for your employees. What unnecessary or complicated paperwork – again, a metaphor – do they go through that wastes their time and makes them less productive? https://lnkd.in/gDe5YxB6 #customerservice #customerexperience #CX #CustomerConvenience #ShepHyken

Is your business evolving to meet the challenges of today? Comment with 👌 if you are willing to evolve your business with the right customer service solutions. #Zendesk #TreesSolutions #CX #CustomerServiceSolutions #ITSolutions

💬 "When interacting with your business, customers expect more than just a functional solution; they crave a delightful experience throughout their journey." How do you provide more than just customer support? Learn here: https://lnkd.in/gZYZkUKi #JasonsBradshaw #CX #CustomerExperience #CustomerSupport #CustomerCare #CustomerTips

Dive into a world of streamlined customer support with Bizvu's bespoke #Integration! Elevate your #service game and explore the future of efficient #support. Ready to upgrade your customer experience? 📈