The ProdOps team is responsible for driving customer engagement as well as gathering, curating, and exposing data for better decisions. ProdOps leverages your tool stack, templates, and best practices across the product and customer lifecycles, working to reduce the friction and barriers to scaling your organisation.
The image below illustrates the many responsibilities of the ProdOps team:
Customer Enablement & Onboarding: Ensuring users are able to discover new product capabilities, adopt new features, and get value.
Roadmap Process: ProdOps ensures your roadmapping tool is used consistently and that all roadmaps are updated and communicated periodically.
Pricing Governance: As part of the ProdOps team, the Pricing Manager plays a vital role in ensuring pricing governance. Like roadmaps, each Product Manager typically owns their own pricing (and value proposition!) – but the methodology must be consistent.
Product Performance: This ProdOps role can also be considered User Engagement. ProdOps ensures that your products are fully instrumented so that your team can really understand your in-product user journey.
Internal Enablement: Enabling the other teams that touch customers, including marketing, sales, customer success, support, and others.
Customer Outreach: Facilitates contacting customers and getting information from them. This must be done thoughtfully and consistently, so customer-facing teams are not disrupted.
for further information:
https://lnkd.in/gZJCm33G
https://lnkd.in/g7XMXewh
#prodops #productoperations #bizops #product #strategy #productops
Business Owner at SJL Entities LLC
2moYea Liveops! So we'll deserved. As being an independent agent going on 8 years incredible training and freedom to be the best we can for our clients. Liveops is our family and we are a team as we all strive to perfection. That comes from our corporate leaders who show they care not only for our clients but also for everyone on the team including the agents. I am so proud to be a part of Liveops!