Liveops, Inc.’s Post

▶️ We have started onboarding! Setup a continuous automated feedback loop with your customers! #statwide #productanalytics #customerexperience #digitalexperience

What happens if you don't set expectations with your customer during onboarding? A lack of success criteria, implementation delays, wasted time, and more. That's why it's crucial to set expectations with customers proactively. At his #Propel23 session, Mike Sasaki discussed the highest priority items to focus on during customer onboarding and how to set expectations with counterparts. Check it out! #CustomerOnboarding #PrioritySetting #CustomerSuccess

We hear you, Kate Reed! Thanks for sparking discussions with insights from Rocketlane's State of Customer Onboarding report. TTV is the #1 priority for customers.  But this may also be because 58% of the people feel that holding their customers accountable for work is challenging. Recognizing these challenges highlights the importance of making onboarding smoother to speed up Customer Time to Value (TTV). Curious to explore further insights and trends? Dive into the full report to uncover actionable strategies: https://lnkd.in/grUTeFdH #StateofCustomerOnboarding #CustomerOnboarding #Implementations

Help me solve this mystery. According to a survey of 850 Customer Success professionals: 🦕 37% of onboarding teams have time to value (TTV) as a KPI. This is less than adoption, sentiment surveys, and time to launch. 🦕 Yet when asked what their top priorities were in 2024, 54% said increasing time to value. Why is TTV not the #1 priority and #1 KPI for Onboarding teams? It's the #1 for our customers. 🧐 ***from Rocketlane's State of Onboarding report

Looking for a modern, more robust data orchestration platform but struggling with the migration/implementation process? Dagster Labs offers top-notch support to accelerate the adoption of Dagster and ensure our customers get to production quickly by investing in our Dev and Customer Success team! With a 15, 30, 60, 90 day onboarding plan, your team will be supported with a dedicated team which includes: - Private Slack Channel - Dedicated Dagster Engineer - Dev Success Manager - Customer Success Manager - Dagster Training #dagster #dataplatform #dataplatforms #dataengineering #dataengineer #softwareengineering #dataorchestration #engineering #engineeringsuccess #datascience

Convincing customers that onboarding and implementation are phases by themselves is hard. Charging them for it is even harder. However, Jeff Kushmerek came to the rescue at his #Propel23 session! He walked us through the process of creating onboarding and implementation packages that your customers will absolutely love and will not object to paying for. Check it out: https://bit.ly/46nqKAB #CustomerOnboarding #Implementation #CustomerSuccess

You will win this decade if you can sell AI-assisted services in a product-led motion. The demand for services is crazy high. But for customers, the process is a total pain! 🥴 Think about it: - 5 days just to get a quote - Another week to sign the contract - 2 more weeks to even get a team assigned - Then 2 more weeks to build out a custom strategy For even basic projects, it can take 1-2 months before any real work starts! 😬 Why the huge delays? Most service companies (especially in SMBs), just don't have enough supply to meet the demand - they're swamped! If you can condense it down to an instant (<48h onboarding and assignment process) - that itself is a massive WIN! Right now, our SLA is 48 hours for a trial and 3 days until the first asset gets published. And we're launching a new client app that'll let you start trials instantly and go live the same day! No more waiting around - let's get stuff done! 💯

Scaling can be scary... Growing is great, but making sure every customer is supported can be overwhelming!😧 Want to learn how to do more with fewer resources? Or, better support all of your customers (big and small)? Matik’s Scale + Customer Success Summit will bring together the leading minds in CS and Ops to answer the question “How can customer success teams scale?” 🚨Join us on June 6 for this free and virtual event Register here: https://bit.ly/3xjiUeL #ScaleCustomerSuccessSummit #customersuccess #csms #revenueoperations #revops #scale

The ProdOps team is responsible for driving customer engagement as well as gathering, curating, and exposing data for better decisions. ProdOps leverages your tool stack, templates, and best practices across the product and customer lifecycles, working to reduce the friction and barriers to scaling your organisation. The image below illustrates the many responsibilities of the ProdOps team: Customer Enablement & Onboarding: Ensuring users are able to discover new product capabilities, adopt new features, and get value. Roadmap Process:  ProdOps ensures your roadmapping tool is used consistently and that all roadmaps are updated and communicated periodically. Pricing Governance: As part of the ProdOps team, the Pricing Manager plays a vital role in ensuring pricing governance. Like roadmaps, each Product Manager typically owns their own pricing (and value proposition!) – but the methodology must be consistent. Product Performance: This ProdOps role can also be considered User Engagement. ProdOps ensures that your products are fully instrumented so that your team can really understand your in-product user journey. Internal Enablement: Enabling the other teams that touch customers, including marketing, sales, customer success, support, and others. Customer Outreach: Facilitates contacting customers and getting information from them. This must be done thoughtfully and consistently, so customer-facing teams are not disrupted. for further information: https://lnkd.in/gZJCm33G https://lnkd.in/g7XMXewh #prodops #productoperations #bizops #product #strategy #productops