Have you read Ruth Zive's new Fast Company article? In her latest, our CMO shares why "if you’re thinking about which part of your business should be the icebreaker —that special-purpose ship that leads the way and cracks open the path for the rest of your fleet — customer care should be at the top of your list." Learn how smart use of automation can warm up how your customers feel about artificial intelligence: https://lnkd.in/eBvXww7c #customercare #cx #enterpriseai
Olga R.
2mo
I love how you offer dual side to the use of GenAi in the customer service space: to put it in front of the consumer and/or in front of the agent. As the leader of the Customer Care team, I was eager and excited to take the option to have both, because (1) I am a vivid believer in our tech and the talented development & data science teams behind it and (2) because I believe that our digital consumers need speedy responses to manage through their packed days. GenAI has reached the level that, when supplied with the right knowledge base, reaches phenomenal outcomes. I vote for trusting this revolutionary tech (Go LivePerson !) in either of the scenarios. It’s time.
Ruth Zive
2mo
Would love to hear your thoughts on this one!
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2moI appreciate the customer-centric approach of the article and how that can add value to ones business. I am excited to see the future of LivePerson.