I used to find it fun to ask wellbeing suppliers how they equated the benefits/return of their wellbeing product or service against what they claimed. I was mainly curious but I also wanted to question what they were selling. Many couldn’t or didn’t know how the numbers were reached or how to demonstrate what they claimed or there was a very loose link. Sales teams should always know these things or the limitations of the claims they are making. Lots of them use research findings and apply it to the service they offer. It doesn’t quite work like that. Some of these services and platforms are expensive, if they don’t actually improve the wellbeing of people then they are a waste of money in my opinion. I never claim the work I do will reduce this or increase that unless it’s based on understanding / confidence and things I actually measure. If it sounds to good to be true, it probably is. Improving the wellbeing of employees is hard and it can take a long time before you start to see benefits, it’s important that’s acknowledged. #Wellbeing #WorkplaceWellbeing #EvidenceBasedPractice #MentalHealth
Dan Light
7mo
Dealing in Stats as a created marker of success born from fear and control. It isnt congruent with a feeling and spirit of a human being.
Matt Percia
7mo
If you make a claim, you better be able to measure it. It's always good to ask as a buyer, " how do I know I'm getting the value and results you promise?"
Jamie Betts
7mo
And not limited to wellbeing products! Many sales teams in the field of assessment-for-selection have no clue how their psychometrics really work, or the outcomes they drive in the real world (such as bias/adverse impact) - leads to a lot of mis-selling sadly
Tom Vodden
7mo
They seldom understand what they mean by Wellbeing either which means the measurement of whatever benefit a product might be purported to offer is a little challenging!! Too often 'off the shelf' = hoping for a quick fix.
Will Bergin
7mo
Great points raised here. What are the key CSFs and KPIs used to measure wellness?
Certified Business Psychologist | Coach | Speaker | Using psychology to create high-performing leaders, cultures, and teams #HappyBeesMakeTastyHoney
7moThere's a great study from Deloitte that found for every £1 spent on wellbeing initiatives, £5 was returned. Last week, I was at a conference where The Retail Trust shared their findings of ROI, which mirrored Deloitte's findings - but also provided some additional information about where specific training with certain groups returned (i.e., training front line managers on wellbeing approaches and interventions returned £5.40)