LODGING Magazine’s Post

In this article, Terence Ronson discusses the hospitality industry's shift from striving for perfection to embracing the philosophy that "best is the enemy of good enough," focusing on operational efficiency, cost-effectiveness, and customer satisfaction... a change is driven by competitive pressures, rising operational costs, and evolving consumer behaviors.... #hospitality #hoteltech #hospitalitynet

Discover how intelligent security solutions are redefining the hospitality industry, driving both customer satisfaction and operational excellence. Transformative video analytics are enhancing guest experiences in hotels and cruises and revolutionizing event management. Explore these real-world applications and learn how your organization can leverage security technology for growth. https://hubs.la/Q02n0WC20

🌟 Why Customer Feedback is Crucial for Hospitality Businesses 🌟 👇 In the hospitality industry, exceptional guest experiences are the cornerstone of success. Here' why: Improvement Opportunities: Feedback highlights areas needing improvement, allowing us to refine our services and exceed guest expectations. Customer Satisfaction: Understanding guest preferences helps us personalize their experiences, fostering loyalty and repeat business. Reputation Management: Addressing feedback proactively enhances our reputation, showcasing our commitment to quality and guest satisfaction. Innovation: Insights from guests drive innovation, inspiring new amenities, services, and experiences that set us apart. Employee Morale: Positive feedback boosts staff morale, motivating them to maintain high standards and deliver outstanding service. Listening to our guests isn’t just good practice—it’s essential for continuous growth and excellence. Let's keep the conversation going and make every stay memorable! 🏨✨ #Hospitality #CustomerFeedback #GuestExperience #ContinuousImprovement #CustomerSatisfaction

"The Touch of Hospitality" The hospitality industry is faced with stiff competition. However, as a manager in the industry, it's essential to understand what customers want and how to meet their needs. Anticipating their needs is critical to ensuring a great customer experience. To increase customer retention probability, consider factors such as having a friendly team, serving tasty meals, providing timely room service and cleaning, offering prompt and scheduled maintenance, creating a secure and comfortable environment, and providing high-speed internet service. Focusing on these aspects guarantees exceptional guest satisfaction, customer retention, productivity and profitability. Remember, keeping existing customers happy while attracting new ones is crucial to success in the hospitality industry.

🔴 Attention LinkedIn Community 🔴 Have you heard? Pontins has been booted to the bottom of the UK holiday park table again, as reported by The Guardian. 😱 It's a reminder of the importance of customer satisfaction and quality service in the hospitality industry. Let's discuss how businesses can continuously improve to provide the best experience for their guests. Share your thoughts and experiences in the comments below! #HospitalityIndustry #CustomerSatisfaction #QualityService https://ift.tt/JxB7DFk

Maintaining a pristine physical environment is crucial for hotels aiming to enhance customer satisfaction and loyalty. Surface repair is a key strategy that ensures the hotel’s appearance remains fresh and well-maintained, contributing significantly to guests’ positive experiences. This article outlines the numerous benefits of utilising surface repairs in a hotel setting, emphasising the importance of aesthetics, safety, operational efficiency, and sustainability. To read the post go to

Five simple tips that don’t sacrifice customer comfort for sustainability.

"𝐒𝐚𝐲𝐢𝐧𝐠 𝐍𝐨 𝐭𝐨 𝐍𝐨: 𝐇𝐨𝐰 𝐭𝐨 𝐇𝐚𝐧𝐝𝐥𝐞 𝐔𝐧𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐎𝐩𝐭𝐢𝐨𝐧𝐬 𝐢𝐧 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲"🗣️❌️: 🤔️❓️ 🤕️👊️ 🚫️💡️ 👀️❓️ 🏥️ I'm thrilled and excited to share another secret 🤫 on how to divert guests to a positive customer experience without saying "𝐍𝐎"! when things are not available. Here are my magic steps: In the hospitality industry, saying 'no' can be perceived as unfriendly, unhelpful, and unwelcoming. Instead of saying 'no', I always offer the best alternative option, ensuring it's even better than what the guest requested. By doing so, we can create guest satisfaction, empower a positive customer experience, enhance customer retention, and drive repeat business through my expertise. 😊 The primary goal of hospitality is to ensure guest satisfaction. 🤝Hospitality is about creating a positive experience for guests. ✨Offer alternative solutions or suggestions that meet the guest's needs, demonstrating a proactive and helpful approach. 📈 By finding ways to say "yes" or offering alternatives, staff build trust and strengthen the guest relationship. 💪 By avoiding "no" and finding solutions, staff are empowered to take ownership of guest requests and demonstrate their problem-solving skills. In hospitality, it's essential to prioritize guest satisfaction and find ways to say "𝐲𝐞𝐬" or offer alternatives, ensuring a positive experience and building a loyal customer base. #𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 #𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 #𝐠𝐮𝐞𝐬𝐭𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 #𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 #𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 #𝐫𝐞𝐩𝐞𝐚𝐭𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 #𝐬𝐚𝐲𝐢𝐧𝐠𝐧𝐨𝐭𝐨𝐧𝐨 #𝐚𝐥𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐯𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 #𝐞𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲

When I talk to hospitality venues and their team about the ideal customer experience, I often hear "Oh, I know all about service, I've been serving people for years". Of course, that's true: many of you and your team are very experienced experts. But the fact is the attitude you bring to work every day is like a diamond ring you wear for years 💎 Even the nicest stone will become dull over time if it isn't regularly cleaned and polished. Your venue can be the most amazing in the area, but all the WOW factors you create won't mean a thing if your customers interactions with you and your team aren't up to their expectations. NOTHING stays in top form without regular and careful maintenance, not even your level of service, which is why regular training and feedback are so important. Whether it's customer service upkeep or valuable insights into areas of growth and opportunity for your venue, we've got you covered. How do you ensure your team's "diamond ring" of service stays sparkling? Share your best tips and experiences in keeping customer interactions at their shining best. #hospitalityindustry #michelleshospobytes #customerexperience

Six steps to enhancing guest satisfaction: Guest satisfaction is at the core of the hospitality industry. This is a people-to-people business, so all hotels are aiming to have the highest performance in terms of guest satisfaction. Those who consistently achieve high scores are more likely to generate customer loyalty and benefit from word-of-mouth advertising, which ultimately helps them boost their revenue. Waschbusch Paola has always worked in operational departments and have been a mystery guest, auditor and quality assurance specialist, so I’ve had the pleasure of seeing first-hand how properties around the world are striving to achieve this. It’s why they invest so much in trying to provide all the tools and resources their teams need to attain high customer satisfaction levels. When she started in the hospitality industry over 20 years ago, the environment was completely different. But today, with social media reviews and all the information available to guests before they even arrive, expectations are now higher than ever. We’re living in such fast-paced times and new trends are emerging all the time, so it’s becoming even more of a challenge for hotels to adapt to changing guest behaviours and preferences. They’re now having to not only meet but also exceed guest expectations. And the pace at which they change means it’s incredibly difficult for hotels to stay aligned with them. Les Roches To read in full: https://lnkd.in/eGp_Yctq #news #PR #advertising #b2b #bannerad #magazine #newsletter #emailcampaigns #eat #drink #sleep #hotel #hospitality #bars #restaurants