While you may recognize him from Travel Channel’s Hotel Impossible, Five Star Secrets, or Extreme Hotels, Anthony Melchiorri also has a 30-year background in hotel development and operations. Known as the “Hotel-Fixer,” Anthony is the founder of Argeo Hospitality and author of LODGING’s bimonthly column, “Ask Anthony,” where he shares his expertise for the benefit of our readers. Readers are invited to submit questions on any area of the hotel business, including property development, hiring and retention, enhancing the guest experience, maximizing revenue, maintaining efficient operations, and more. Questions may be sent to George Seli, Managing Editor, at gseli@lodging-media.com.
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Managing Director at Strategic Hotel Consulting, Chair of the Board of Directors, ISHC
I'm currently working on several hotel operator agreements and realized it's been exactly 20 years since I worked on my first one. Time flies! This made me reflect on how the landscape has evolved. One major change is the dramatic increase in the number of hotel brands, providing owners with more options (and confusion) than ever before. Perhaps related, key questions from hotel owners have also changed. What does this tell us about the direction of the industry? #hospitality #consulting #hoteloperators #hotelbrands
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Using the phrase “Feels Like Home” in hotel advertising might seem appealing, but it can be one of the worst ways to attract guests. Travelers seek new and exciting experiences, not a replication of their daily routine. The phrase is generic and overused, failing to highlight what makes your hotel unique and special. As one manager put it, “If you want to feel at home, then stay at home.” This underscores the importance of offering guests something extraordinary and memorable, far beyond the comfort of their own homes. To truly captivate potential guests, focus on the unique, luxurious, and exceptional aspects of your hotel. #hotels #onlinereservations #generalmanager #hospitality #oxyconversions
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As per a survey by TripAdvisor, these are the top ten elements that guests pay importance to while looking for a hotel. Cleanliness, location and value are the top three. #hotel #reviews #reputationmanagement #reviewsmatter
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Our review responses are poetry! We respond to online reviews on behalf of hotel management, allowing them to focus on guest experiences, staff, and hotel operations. #WorldPoetryDay #hotel #hotels #hotelreviews #guestreviews #guestfeedback
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When it comes to valuing hotels, there are three main approaches: Income Capitalization, Cost, and Sales Comparison. These methods are widely recognized as the go-to techniques for assessing hotel assets. While the Income Capitalization approach is crucial, it's smart to consider all three. At Hotel Nuggets, we've created a simple calculator with speedy methods to estimate a hotel's value in under 5 minutes. It's super easy to use. These methods aren't foolproof, but they're handy tools for quickly gauging a hotel's potential value. Think of them as a first step in understanding the ballpark figure. Link to the Hotel Value Calculator in the first comment 🏨 👇
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Stand out and book out! But don't just take it from us... here's some of the feedback we've had from a customer already using bloom's new features to transform their booking process 🌟 #freetobook #newbookingpages #bookingsoftware #hotels #guesthouses #bedandbreakfasts
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Hospitality Expert | Accounts Manager | Advisor | Technology | SaaS | "The art of hospitality is widely shown in the smallest of gestures"
I want to talk about the"Guest Experience" in the realms of hospitality, and for so many of my hospitality professionals there are a variety of turns you can take to achieve the ultimate "Guest Experience". For hoteliers and nightlife professionals, this isn't just a mere journey; it's a pivotal aspect of our industry. Picture a scenario where hotels give their patrons control of their experiences long before they set foot on the property. It's a collective understanding that retaining guests on-site is paramount. The question then becomes: How is this achieved? You do this by seamlessly elevating the guest experiences through a unified booking cart and itinerary manager that is tailored to your property's experiences. It's about empowering the guest to shape their stay. We live in the instant book era so let's give customers what they want. Easy access, so that they can focus more on what matters and that is the "Fun" they deserve to have. #urvenue #pxms #hospitality #hotels #guestexperience
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Upselling and cross-selling in hotels can be a game-changer! 🏨✨ By offering guests additional services or upgrades, staff can significantly boost revenue. Imagine suggesting a room upgrade with a better view or promoting a spa package during check-in. These small strategies can lead to big results! 💡 Signs that upselling and cross-selling are a good fit for your hotel: 1. Guests frequently inquire about additional services. 2. Your hotel has a variety of amenities and packages to offer. 3. Your staff is trained to identify guest needs and suggest relevant options. Follow us for more tips on maximizing hotel revenue! #HotelManagement #RevenueBoost #HospitalityTips
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