Louise Edwards’ Post

Yesterday I came across some of my old training manual notes from the restaurant I used to own. One of the most important aspects of my whole business and customer service that helped with our exceptional feedback and reviews was about the awareness of the team and management in particular. It's still something that I pick up on when I go out for a meal myself. It's basic stuff but so often missed or not trained. "Guest Awareness -   This means you know exactly what your guests are doing from the second they walk into the restaurant until the second they leave. From a quick acknowledgement to a warm farewell, this awareness enables you to give truly professional service.   If a guest looks as though he/she wants something, ask them, and get it immediately, if a guest is sitting in the restaurant looking around be aware and ask if they need anything. On the other hand, be aware of any issues that might be starting to develop and act before it does. If you are totally aware, your job becomes easier and customer satisfaction is greatly increased. Is a customer close to finishing their drink? Ask if they would like another before they have finished? Has the customer stopped eating their meal half way through or shortly after it's arrive? Check if there's a problem.   Awareness is a skill to be developed, a great frustration is a perception of being ignored, and this may come across as rude to a guest, but more often than not is due to a lack of awareness. The balance to this is about knowing when to leave guests alone – knowing when to talk and when to walk, you would not want to be asked 3 times how a dish is, nor would you want a conversation whilst your food is on the table. There is nothing worse than “customer blindness”, if a guest needs ‘attention’ then help them.   The more you spend time with your guests the easier it will be to read what they require from you. You will encounter a number of different types of guests that will have different needs and it is up to you to be aware at all times to ensure we meet their expectations." Does this resonate with you? Hollie Bevan Paul Outhwaite ☕️Sorry for the photo 🤣 This was opening day December 2013!! #recruitment #hospitalityleadership #hotel #hiring #manager #candidate #hotel #restaurant #executivesearch #talentacquisition #headhunting #standoutfromthecrowd #hospitalityindustry #hospitalityrecruitment #hotels #exclusive #Hospitality ------------------------------------------------------------------------------------ 🤝I’m Pete, a former restaurant owner – feel free to connect. 🤝 🍽 I help owners of hotels, restaurants and cafes by providing exceptional executive and senior level candidates who can bring growth & stability. ✅I save you money on agency fees and ensure the staff you source are there to stay! ✉️ Send me an email at pete@hardistyrecruitment.co.uk or call me on 07855 429553. ☎️

Are You on the Right Hospitality Career Path? Whether you're a veteran or a newcomer, hospitality offers exciting career paths for every personality and skill level. Are you ready to find yours? According to the National Restaurant News 1 in every 4 workers are not happy in their current position. While 27% of current workers say they have or are considering leaving the Hospitality industry! 𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝘁𝗼 𝗰𝗵𝗼𝗼𝘀𝗲 𝘆𝗼𝘂𝗿 𝗽𝗮𝘁𝗵: 🔍 Understand the unique challenges and rewards in each role 🔄 Explore opportunities in different settings, Hotel, Catering, Private Dining, Country Club, Etc. 🎯 Align your strengths with the right career Whether you shine in the fast-paced environment or excel in the strategic world of management, there’s a perfect role waiting for you in hospitality. Your future in hospitality starts now! Ready to find the perfect fit?  Let’s connect and explore the possibilities together. #𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆𝗖𝗮𝗿𝗲𝗲𝗿𝘀 #𝗖𝗮𝗿𝗲𝗲𝗿𝗚𝗿𝗼𝘄𝘁𝗵 #𝗝𝗼𝗶𝗻𝗧𝗵𝗲𝗧𝗲𝗮𝗺

great opportunities

Elevate Your Career in the Restaurant & Hospitality Industry: Invest in Yourself! 🌟   Are you looking to take your career in the restaurant or hospitality industry to the next level? One of the best ways to achieve this is by expanding your skillset. The more you learn, the more opportunities will come your way. Whether it's learning a new language, mastering a new cooking technique, or obtaining a certification in wine pairing, investing in yourself will pay off in the long run. Not only will you be more valuable to your current employer, but you'll also become a more attractive candidate for other job opportunities. In addition to gaining new skills, expanding your network is equally important. Attend industry conferences, join professional organizations, and participate in mentorship programs. You never know who you might meet that could lead you to your dream job. So if you're looking to advance your career in the restaurant or hospitality industry, start by investing in yourself. The possibilities are endless, and the rewards are well worth it. #NorthDakota #SDjobs #SouthDakota #MTjobs #Montana #WYjobs #Wyoming #GeckoHospitality #WereHiring #LetGoAndLetGecko #GrowYourBusiness #Business #RecruitmentAgency #NowHiring #restaurant #foodservice #opportunity #hoteliers #hotelmanagement

Opportunity

What advice do you have for someone wanting to pursue a career in restaurant management? ✏️ It is important to be sure that it is not easy to work in the hospitality field. Your life will be upside down vacations come unlike their days and you work in the vacations of others to provide them with the proper service, working hours are long and psychological pressure is tiring sometimes. But let me talk to you about the positive side, you get to know several cultures and people, customs and traditions, you learn from each experience you go through and gain a lot of experience you'll be an independent human a real fighter fights to achieve the goal or the dream. In short, if you are a person who is not good at the art of caring for guests and their small details, this is not your place. #passion #hospitality #management #Resturant #service #teambuilding #finedining #hotels #guests #details

Have you secured your first hospitality job and now find yourself preparing to embark on this new journey? Dive into this invaluable blog penned by my esteemed colleague Klaudia Piotrowska, who has walked in your shoes and offers invaluable advice on navigating your first day with confidence!

The most valuable investment one can ever make is in oneself.

The many personalities in the hotel industry Personalities are complex and somehow in a hotel there are very specific ones that usually don't get along. Over the years I have noticed that the Front Office Manager usually don't get along with the Executive Housekeeper. I said usually, but it is not always the case. The ones that always loathe each other are the DOSM/Sales Managers vs the Food and Beverage, Banquet Managers and Restaurant Managers 😅 2 people with very contrasting personalities may not be able to work in cooperation due to clash of ideas, work ethics and so on. But on the other hand, I have also seen some use each others strengths to work in harmony and make the most out of the situation. So, in the end it will depend on the maturity of the employees as to how they handle the situation and also, how much each person is willing to compromise.

Hospitality and Catering in the North East. Are you struggling to fill vacancies in Both hospitality and Catering? did you know Novus - Foundations for Change train both these skills to level 2 in our establishments. Have you thought about sharing those vacancies with us so that our residents can apply? Did you know you could actually get to know the candidates first, receive a risk assessment that is based on fact rather than what you are told. Could you change someone's life today, tomorrow or in the near future by giving someone a level playing field in your recruitment strategy? DM me if you would like to discuss. #catering #hospitality #hoteliers #restaurants #food #customerservice