Lufthansa Group for Business’ Post

To the pilot that showed your face, I wish I remembered your name but this - thank you. I was looking down at my phone when the pilot started talking- normally there is nothing to see when the pilot talks. This time there was. Standing outside of the cockpit he started his preflight announcement explaining why he was in front of us all. “I started doing this during Covid and have kept doing it because I want you to know how much I appreciate you and I think it’s important that you know who is flying your plane.” He then continued with a transparency that I don’t often hear, explaining his plan on handling the weather and the “why” behind his decision to have the flight attendants be seated for longer than normal during a flight. He peppered in some humor and we got on our way. Throughout the flight he would keep us updated on his plan and changes to it. After hitting some turbulence he didn’t just turn the seatbelt sign on, but with a familiar casual but confident tone explained that he wasn’t happy with what he was seeing at that altitude and was going to figure out a better positioning and to bear with him as he did so. Instead of it being an anonymous pilot’s voice coming from the intercom, we all knew exactly who was making the announcements and it made, at least for me, a difference. A face to the voice- it matters. I smiled to myself as we made touched down in Chicago, I had the perfect new story to share the next time I speak to a group of CEOs/executives on the importance of putting in the time to make sure their employees see their faces and not just their emails. I had to do a classic O’Hare sprint to my next flight so didn’t have a chance to thank him in person, but I hope that the pilot knows that his leadership is appreciated. ****And to the pilot on a different flight who thanked us for “flying the so called friendly skies,” your decision to say “so called” made me laugh- so thank you! United Airlines #travelstories #travelstory #unitedairlines #leadershipinspiration #leadershipinaction #mindfulleadership #showyourface #beseen #kindnessmatters

To the pilot that showed your face, I wish I remembered your name but this - thank you. I was looking down at my phone when the pilot started talking- normally there is nothing to see when the pilot talks. This time there was. Standing outside of the cockpit he started his preflight announcement explaining why he was in front of us all. “I started doing this during Covid and have kept doing it because I want you to know how much I appreciate you and I think it’s important that you know who is flying your plane.” He then continued with a transparency that I don’t often hear, explaining his plan on handling the weather and the “why” behind his decision to have the flight attendants be seated for longer than normal during a flight. He peppered in some humor and we got on our way. Throughout the flight he would keep us updated on his plan and changes to it. After hitting some turbulence he didn’t just turn the seatbelt sign on, but with a familiar casual but confident tone explained that he wasn’t happy with what he was seeing at that altitude and was going to figure out a better positioning and to bear with him as he did so. Instead of it being an anonymous pilot’s voice coming from the intercom, we all knew exactly who was making the announcements and it made, at least for me, a difference. A face to the voice- it matters. I smiled to myself as we made touched down in Chicago, I had the perfect new story to share the next time I speak to a group of CEOs/executives on the importance of putting in the time to make sure their employees see their faces and not just their emails. I had to do a classic O’Hare sprint to my next flight so didn’t have a chance to thank him in person, but I hope that the pilot knows that his leadership is appreciated. ****And to the pilot on a different flight who thanked us for “flying the so called friendly skies,” your decision to say “so called” made me laugh- so thank you! United Airlines #travelstories #travelstory #unitedairlines #leadershipinspiration #leadershipinaction #mindfulleadership #showyourface #beseen #kindnessmatters

To the pilot that showed your face, I wish I remembered your name but this - thank you. I was looking down at my phone when the pilot started talking- normally there is nothing to see when the pilot talks. This time there was. Standing outside of the cockpit he started his preflight announcement explaining why he was in front of us all. “I started doing this during Covid and have kept doing it because I want you to know how much I appreciate you and I think it’s important that you know who is flying your plane.” He then continued with a transparency that I don’t often hear, explaining his plan on handling the weather and the “why” behind his decision to have the flight attendants be seated for longer than normal during a flight. He peppered in some humor and we got on our way. Throughout the flight he would keep us updated on his plan and changes to it. After hitting some turbulence he didn’t just turn the seatbelt sign on, but with a familiar casual but confident tone explained that he wasn’t happy with what he was seeing at that altitude and was going to figure out a better positioning and to bear with him as he did so. Instead of it being an anonymous pilot’s voice coming from the intercom, we all knew exactly who was making the announcements and it made, at least for me, a difference. A face to the voice- it matters. I smiled to myself as we made touched down in Chicago, I had the perfect new story to share the next time I speak to a group of CEOs/executives on the importance of putting in the time to make sure their employees see their faces and not just their emails. I had to do a classic O’Hare sprint to my next flight so didn’t have a chance to thank him in person, but I hope that the pilot knows that his leadership is appreciated. ****And to the pilot on a different flight who thanked us for “flying the so called friendly skies,” your decision to say “so called” made me laugh- so thank you! United Airlines #travelstories #travelstory #unitedairlines #leadershipinspiration #leadershipinaction #mindfulleadership #showyourface #beseen #kindnessmatters

Where else can you take a pic with your CEO and get a chance to ask him a few questions? Today, David Neeleman, CEO of Breeze Airways™ , stopped by to support the team. Thank you for taking the time to connect with us and show your support! #BreezeAirways #CEOVisit #TeamSupport

PLAY airlines has had a leadership change recently with Birgir Jonsson being replaced as CEO by Einar Ólafsson. I sat down with Einar for a quick chat just weeks into his new role. He has now been set with continuing on the legacy left behind by Jonsson as the airline goes for growth. Many thanks to Samiha Fariha for setting this up for me! Read my full piece for AviationSource - https://lnkd.in/e78mHPv4 #PLAY #AviationSource #Interview #AviationNews #AvGeek