Luke Richardson’s Post

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Co-Founder at Talent Tent | Brilliant HR & Recruitment for SMEs | Pending BCorp

I have always preferred to email an interview rejection over calling. Now, before you pickle your pumpkins, let me explain why. Not getting the job you want is crap. It just is. There’s no getting around it and it can be an incredibly personal, difficult thing to experience. Add on to that, we are asking this person to share that moment of vulnerability with us, a stranger (and no, the rapport you have built thus far does not put you in the BFF zone). So what happens when you call? People are not afforded the luxury to think and process. People generally want to get off the phone to process their thoughts and emotions in their own way and are not going to be best placed to get feedback at that moment. Leading with an email affords people a level of psychological safety to process. My preferred approach is to; 1) Email a succinct email with top level reason for not being successful. 2) Include an invite to have a more in depth conversation, with more detailed feedback, at a time that’s convenient for them. When they would have hopefully had time to process and think of questions that might help them moving forward. It’s not about avoiding a difficult conversation. It’s about putting in place a process that is genuinely for the best of the individual and going to provide more value. Happy to share the email I send if people want it (DMs open or I might drop it in comments if I remember). 📩

Katrina Raposo

🦊Recruitment Director & Talent Hunter working within Business Support, Contact Centre & Engineering | Freelance Recruitment, Contingent Recruitment, & Retained Recruitment. Temporary & Permanent Recruitment.

7mo

Thank you for sharing your thoughtful perspective on handling rejection. I can see the value in giving candidates the space to process the news privately. Its crucial to prioritise their emotions during what is a challenging moment. Whilst I understand the importance of this approach, there's also value in the immediacy of a call. Some candidates prefer quick closure and appreciate the opportunity for instant feedback or clarification. Balancing these aspects is a challenge, and your perspective definitely sparks reflection on how we can tailor our approach to meet individual preferences and adapt our practices to best support candidates through this journey. By the way my favourite phrase today for me has to be "before you pickle your pumpkins😁" hadn't heard that one before!

100% agree with this, there's a reason why it's deemed as an "uncomfortable conversation " it's because you know the emotions that person will be feeling. Giving the control to that individual to chose when they receive the feedback is critical in whether they absorb it or not.

Katie Feagan

Co-Founder @ Talent Tent | HR | Recruitment | People | Talent | B Corp Pending | MCIPD | MBA |

7mo

Yes! In my experience they can’t get you off the phone fast enough. A proper conversation when they are good and ready is far more impactful.

Nick Powell CCIBS/BA(hons) 🪴Garden Designer

Acceleration Manager - NatWest (Cardiff HUB) 🚀🚀

7mo

I think I’d agree with your approach luke, whenever I’ve had an email rejection (I know shocking I’ve not got every job I’ve gone for 😂) I’ve asked to follow up at a later date with a phone call to discuss further & learn from the experience. A great share & think it will give food for thought for hiring people, as there are ways to make the ‘No’ less painful for all involved. 👍🚀

Nigel Streeter (The Mature Maestro) Communication and Connection - Positive Wellbeing

Lived experience WELLBEING CONSULTANT actively promoting a REALISTIC, POSITIVE MENTALITY though the 'EXPERTISE' of our real life experiences. Advocating for Efficient and Effective Communication and Connection.

7mo

Luke ... I think this is spot on fella. As long as the message is properly worded and suitably supportive then, for me, that is vastly preferable to the short, sharp ..."You aint got it son/girl" phone call. It really is respect to understand that and to give that person 'the room' to process their thoughts. For me, how that might look to others is of no real importance. That person deserves to be the centre of your attention at that time 😀

Sarah Learney

Disrupting the perception of Recruiters in the market; providing a people-centric service which values the individual.

7mo

That's an interesting perspective Luke Richardson! I was indeed about to "pickle my pumpkins" until I read on! 😉 I've always had a preference for the immediacy of a phone call, and much prefer the opportunity to share constructive and thoughtful feedback. Similarly, you are right! Time to process emotions is definitely respectful. I think moving forwards, I'll proceed with your suggestion below; to ask how candidates would prefer to receive feedback. Thank you for sharing your thoughts on this!

Such an elegant approach. Thank you for the thought revision. Permission to use ‘pickle your pumpkins’ please 😂

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