Lutron Electronics’ Post

#hiring Senior Systems Engineer, Dallas, United States, fulltime #jobs #jobseekers #careers #Dallasjobs #Texasjobs #ITCommunications Apply: https://lnkd.in/gt8RAssF This is a remote opportunity, with the ability to travel throughout the Texas market. As Senior Systems Engineer at United Musculoskeletal Partners, you'll be on a team building a national technology platform to support orthopedics groups across the country. This encompasses everything from architecture and design to implementation and ongoing maintenance and support of infrastructure systems and associated technologies including operating systems, storage, virtualization, networks and security in both on premise and cloud hosted environments. This includes performance of routine tasks including daily systems administration and backups as well as break/fix support across all of these areas. With minimal supervision, leads the implementation of enhancements, updates, upgrades and patches to ensure equipment is preventively maintained, running properly and protected from security threats. Ensures users are kept informed of changes on a timely basis. Develops and executes test plans to ensure updates are fully tested before going live. Performs spot checks in key areas/scenarios to ensure systems are up-to date as well as to minimize risk to ongoing operations.Monitors and reports on processes, uptime, performance, utilization and capacity of systems and technologies. Collects and analyzes key performance metrics in order to recommend improvements in those systems and technologies or their associated process.Executes and monitors equipment backups to ensure data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster.Troubleshoots complex issues within and outside of the SME's domain. Provides or obtains their timely resolution. Analyzes failures, identifies root cause and implements and documents short and long-term corrective actions. Monitors infrastructure related licensing and maintenance and support contracts, including coordinating support from 3rd party service providers.Writes and maintains technical documentation related to networking and infrastructure and updates as appropriate. In areas of expertise, provides training and direction to other IT staff so that they may effectively perform their daily activities related to IT infrastructure.Adheres to company polices, regulations and industry standards on compliance, information security and confidentiality. Provides recommendations on products or processes within IT security to adhere to or improve compliance to current or future company policies, regulations or industry standards.Management may, at its discretion, assign or reassign responsibilities to this job at any time.In depth, up to date technical knowledge and hands on experience in most or all of the following areas: Microsoft Windows Server, Microsof

The Product Support Engineer is a technical expert dedicated to providing assistance to customers, both domestic and international, who use XCALLY solutions. The mission of the Product Support Engineer is to ensure an exceptional customer experience by providing fast, efficient, and high-quality technical support. This role is crucial because it is responsible for resovlling technical problems in a timely manner and ensuring that every customer can take full advantage of the potential of XCALLY solutions. A Product Support Engineer is: 1) a Technical Issues Detective because he listens carefully to customer needs, analyzes problems, identifies causes and proposes effective solutions, keeping end-user satisfaction high; 2) a Technical Mediator because he can communicate effectively with both users and other technical areas of the company and is able to provide comprehensive support and solve customers' most complex challenges; 3) a Technology Solutions Navigator because in addition to having an in-depth knowledge of the company's services, he also has a solid understanding of networking and web applications and other related technologies, including Asterisk, MYSQL, and Linux that enable him to deal with a wide range of situations. Do you fit this description? Apply now for the open position of Product Support Engineer: https://bit.ly/3S6RmR2 #XCALLY #XCALLYpeople #team #tech #job #software #customerexperience #customersatisfaction #hiring

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#1 "Support Engineers: The Unsung Heroes! As a Support Engineer, my goal is to ensure seamless operations and resolve issues before they become major problems. I'm the bridge between technology and users, turning frustration into satisfaction. In this role, I've learned: - The importance of active listening and clear communication - How to stay calm under pressure and think critically - The value of collaboration and knowledge-sharing If you're a fellow Support Engineer, let's connect and share our experiences! If you're interested in learning more about this rewarding career path, feel free to reach out to me directly. #SupportEngineer #TechSupport #CustomerSuccess #ProblemSolving"

Unveiling the Role of a Technical Support Engineer Are you curious about what it takes to be a Technical Support Engineer? Let me break it down for you! Key Responsibilities: - Issue Resolution: Troubleshoot and resolve technical issues efficiently. - Customer Assistance: Provide exceptional support to customers through various channels (email, phone, chat). - Documentation: Create and maintain comprehensive documentation for solutions and procedures. - Collaboration: Work closely with cross-functional teams to escalate and resolve complex issues. - Feedback Loop: Gather customer feedback to drive product improvements. Examples in Action: - Issue Resolution: Solved a critical server outage within an hour, minimizing downtime for clients. - Customer Assistance: Guided a customer through a complicated software installation, ensuring a seamless experience. - Documentation: Developed a knowledge base article that reduced repetitive support inquiries by 30%. Closing Summary: Technical Support Engineers are the unsung heroes ensuring seamless tech experiences. Their problem-solving skills and customer-centric approach make them indispensable to any tech-driven organization. Follow me Shahnawaz Sheikh for more insights on tech roles and industry trends! #TechSupport #TechnicalSupportEngineer #CustomerService #TechCareers #ProblemSolving #TechIndustry #CareerGrowth #SupportEngineer #LinkedInTech #FollowMeForMore #TechTrends #IndustryInsights

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Why engage with non-technical recruiters when your needs are deeply technical? Every unnecessary meeting can cost you. We respect your time and needs by ensuring you only deal with those who understand the technology. We can align our software engineering expertise with your goals, minus the unnecessary steps. #EfficientHiring #InCodeWeTrust

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