LX Pantos America’s Post

Processes and procedures are critical when scaling... but it only works when there is total buy-in from the top down. All involved need to see the benefits of strictly following the processes. Our South Chicago Service Center is a fairly new service center. Because of following time tested processes and procedures, the operations are running like a well oiled machine. It could be that way because my nephews are managing the region... they have been trained on processes since birth. Nice job team! Well organized, neat and clean staging area. Ready and waiting for the next winter event. Coming very soon. #processes #procedures #scaling #operations #success #eastcoastfacilities

That first paragraph is key…. “Processes and procedures are critical when scaling... but it only works when there is total buy-in from the top down. All involved need to see the benefits of strictly following the processes” I relate leadership to parenting, and just like in parenting, your words can not say “this is how WE will do things” while your actions unintentionally scream “this is how YOU will do things, I am going to keep doing it the way I want to”. Thinking back over the past couple of years, I can honestly say that I have learned this lesson from both sides of the table, and now more than ever, I try to do my best at making sure my words and my actions are one in the same. If you want to be part of a successful team, weather it be in your personal life or professional, all that are part of the team need to be singing the same song and marching to the same beat. But the actions will always speak louder than the words. Setting the tone and being the example will always be key if we truely want to be leaders, not bosses. Being a boss is easy, anyone can tell people what to do. Leading is the furthest thing from easy, it takes true commitment and consistent effort, both mentally and physically, in the attempt to turn a group of people into a true team. The ability to do that is what will always set true leaders apart from just being bosses.

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