Lyft’s Post

Every time I drive on Lyft I learn something new. And sometimes I get lucky and meet great people. Last night I got both. First ride was a group born in Korea but living across the US. They were headed out to dinner but had some time to kill before the reservation. So I suggested dropping them off at another spot to hang out for a while and they took me up on it-- changed the destination in the app; all good. "Lyft drivers are the best," they said. "All my friends say it: Try Lyft first, then the other guys." 100% agree. Second ride was a new experience. I pulled up to the rider's house, texted her and waited. And waited some more. After four minutes gave her a call. Ten seconds in I got the picture. Let's just say she'd enjoyed a few extra holiday cocktails. "Oh my gosh, I have no idea," she said several times, confusingly, before hanging up. So I wanted a few more minutes and called again. Same story. Ended up having to leave-- it became clear she wasn't going to leave her house. Behind the scenes, Lyft did the right thing, charging the rider and paying for my time. Nice. Last ride was the best. Guy gets a last-minute red-eye to visit his family in New Hampshire; calls Lyft. I pull up; he's in a chatty mood. So we talk. He was an army kid-- moved around a lot as a child; lots of stories. Now in a newish job, trying to figure out his next move. Asked for some career advice; got some. Then asked for some relationship advice; got more. Seemed to appreciate it. As we got close to SFO, traffic ground to a standstill. Big accident on the ramp. Luckily he had time before his flight. Also lucky that I'd watched a Lyft driver a few weeks back perform a set of back-alley moves to avoid a similar backup. (If you need it: Head towards the Hyatt, then zig and zag towards arrivals. 14 minutes turned into 3.) Got to the terminal in no time. Again, Lyft did the right thing. The upfront pay commitment was $21.25, but because the trip took longer than expected the earnings were $33.69. It's a new policy we've recently implemented for unexpectedly long trips, and it worked like a charm. As always, I drive to learn not to earn, and your mileage may vary. Had a lot of fun getting to know some interesting people, dispensing what I hope was good advice, and helping folks enjoy the holidays. Best to you all. Looking forward to helping make Lyft even better in 2025.