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🚀 Transforming Health Plan Call Centers with AI CoPilots! 🚀 Healthcare administration is complex and costly, but AI-driven copilots are here to change that. In our latest blog post, Akshay Sharma, Chief AI Officer, and Steve Ambrose, Director of Thought Leadership at Lyric, explore how advanced small language models (SLMs) are revolutionizing health plan call centers. These copilots promise significant cost reductions, reduced provider friction, and enhanced transparency. McKinsey estimates nearly 25% of total healthcare spending is due to administrative costs. Lyric’s CoPilot leverages AI and Large Language Model (LLM) technologies to turn complex claim adjudication data into understandable insights, helping customer service representatives (CSRs) provide clear explanations. Learn about the integration of Interactive Voice Response (IVR) and chatbot technologies, extending this crucial service's reach. The CoPilot’s ability to synthesize data from various sources ensures accurate, contextualized information, improving efficiency and stakeholder relationships. Read more in our blog post and see how AI is paving the way for a new era in healthcare administration. 👉 Read the Full Blog Post and share your thoughts! https://bit.ly/4cHMOsk Do you enjoy this content? Consider giving us a follow Lyric - Clarity in motion. #HealthcareInnovation #AIDriven #HealthPlan #CustomerSatisfaction #LyricAI

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