Majid Al Futtaim’s Post

MENA Leisure Industry Success will be Data Driven

MENA Leisure Industry Success will be Data Driven

Today's top tip Tuesday tip to all you hoteliers out there! The customer experience is not only about the heavenly beds that your guests sleep on, or your rooftop Champagne bar, or you 7 swimming pools and butler service, or the varied gluten free items that you offer on your menus! It is also about how you are communicating with your guests throughout their journey, not only pre stay but also during their stay. Obvious? Right! So don't ignore the opportunity that Expedia gives you when it asks its guests for in-house feedback. This is the perfect time to make contact with your guests to find out what issues they had and to make things better so that when they post a review, it will be a positive one and not a negative one. And to show your appreciation to guests who have positive feedback. This tool is literally at your fingertips and is so often overlooked. Understandably, it is one more thing that your team need to monitor but it could make all the difference to your ratings and review scores so if you would like assistance in responding to these, Reviews4you is more than happy to do this for you! DM me for more details #travel #hotelmanagement #hospitality #hotels #hotelindustry #revenuemanagement #salesandmarketing #hoteloperations Reviews4you - The Reputation Builders helping hotels turn their reviews into revenue ✅

When international retailers are impressed by your achievements and the quality of the new generation of malls and mixed use destinations in Morocco 🇲🇦 Real Consulting Brands & Leisure Management

This #futureFridays, we're diving into critical trends that hotels can't afford to ignore, with insights from Andrew Smith, SVP Supply at Agoda. Talking about the trends, Andrew covers the role of #TravelIntent, #DynamicPricing & stronger control over pricing, and seamlessly #UpdatingInventory across platforms. 🎥 Watch Andrew Smith discuss these trends in detail and ensure your hotel stays ahead in this dynamic market. #Hospitality #HotelManagement #TravelTrends #Agoda #FutureOfTravel #DynamicPricing #InventoryManagement #ConsumerInsights #FutureFridays

"The Impact of the Olympics on the Hospitality Industry: A Middle East Perspective" The Olympics are more than a global sporting event they are a catalyst for economic growth, cultural exchange, and international tourism. As a Food & Beverage Professional in a luxury 5-star hotel in the Middle East, I’ve seen how these events influence our industry, even from afar. Boost in Tourism  When the Olympics are hosted, the host city experiences a surge in visitors, driving up hotel occupancy and increasing demand for food and beverage services. This influx challenges us to provide exceptional service while catering to diverse tastes and preferences. Economic Ripple Effect  Even when the games aren’t in our region, the ripple effect is significant. The global spotlight on travel can inspire people to explore other regions, including the Middle East, known for its luxury hospitality and rich culture. Operational Preparedness  To maximize opportunities, hotels must be operationally ready. This includes training staff to handle international clientele, enhancing menus with global cuisine, and ensuring top-notch facilities. It’s an opportunity to showcase our culinary excellence and unique experiences, from exquisite dining to personalized services. Marketing and Branding  The Olympics offer unique marketing possibilities. Hotels can create themed promotions, host viewing parties, and collaborate with local tourism boards. Social media campaigns can highlight our offerings, attracting guests seeking a luxurious stay during the Olympic season. Long-term Benefits  The Olympics’ impact extends beyond the games. The heightened visibility and infrastructure improvements often lead to sustained tourism growth. For hotels, it’s a chance to strengthen the brand, attract new customers, and build long-term relationships with guests who may return in the future. Challenges and Solutions  While the Olympics bring opportunities, they also present challenges like managing increased demand and maintaining service quality. Strategic planning, staff training, and technology investments are key to ensuring a seamless guest experience and encouraging repeat visits. Conclusion  The Olympics represent more than just sports—they drive tourism and economic growth. By embracing opportunities and preparing for challenges, hotels in the Middle East and beyond can enhance operations, delight guests,and achieve long-term success. As we look forward to the next Olympic Games, let’s celebrate the spirit of global unity and excellence that the event embodies, and strive to reflect these values in our hospitality services. #Olympics #HospitalityIndustry #LuxuryHotels #Tourism #GlobalEvents #MiddleEast #HotelManagement #FoodAndBeverage #GuestExperience #Travel

It is important to have a goal and to achieve for yourself yes even though I have managed to achieve that before the end of 2023 and feels good to achieve the certification on "Industrial Exposure Training" through 'Taj Theog Resort & Spa'. If I have managed to do so. I will probably set other goals to achieve in the upcoming years. #tajhotels #taj #hospitalityindustry #tajtheogshimla #certification #achievement

The Future of Hospitality: Sports Tourism on the Rise The sports tourism sector is more than just the thrill of the game—it is a booming industry poised for explosive growth over the next five years! For hoteliers and hospitality professionals, this means immense opportunities to capture a dynamic market. Is your hotel ready to welcome this surge of sports enthusiasts? Discover how to position your operations for success in this evolving landscape. Dive into our latest blog for full insights and stay ahead of the game! Read the blog for full insights: https://bit.ly/3VRT5uQ #InforHospitality #SportsTourism #HospitalityTrends #HotelManagement

Sports tourism along with events focused tourism are becoming a huge influence on how we travel. The World Cup in 2026, the Olympics this summer, along with the Taylor Swift effect, are just a few examples of how big these segments are becoming and how our industry needs to capture as much revenue as possible before, during and after these events.